Dell UltraSharp U2717DA User’s Guide Model: U2717DA Regulatory model: U2717Dt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Monitor Specifications . . . . . . .
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Mobile High-Definition Link (MHL) Specific Problems . . . . . . . . . . . . 59 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
Power cable (varies by country) USB 3.0 upstream cable (enables the USB ports on the monitor) DP cable (mDP to DP) • Drivers and documentation media • Quick Setup Guide • Safety and Regulatory Information • Factory Calibration Report Product Features The Dell UltraSharp U2717DA monitor has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include: • 68.
• • • • • • RoHS compliant. BFR/PVC Free monitor (excluding cables). Arsenic-Free glass and Mercury Free for Panel only. Energy Gauge shows the energy level being consumed by the monitor in real time. 0.5 W standby power when in the sleep mode. TCO Certified Displays.
Back View Label Description Use 1 VESA mountiong holes (100 mm x 100 mm-behind attached VESA cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Arm release button Release arm from monitor. 4 Security lock slot Secures monitor with security cable lock (sold separately). 5 Barcode, serial number, and Service Refer to this label if you need to contact Tag label Dell for technical support.
Bottom View Label Description Use 1 AC power connector To connect the monitor power cable. 2 HDMI (MHL) connector Connect your computer with HDMI cable or MHL devices with MHL cable (optional). 3 DP connector (in) Connect your computer with DP cable. 4 mDP connector (in) Connect your computer with mDP to DP cable. 5 DP connector (out) DP output for MST (multi-stream transport) capable monitor. DP 1.1 monitor can only be connected as the last monitor in the MST chain.
Monitor Specifications Flat Panel Specifications Screen type Active matrix - TFT LCD Panel type In-plane switching (IPS) Viewable image Diagonal 68.47 cm (27 inches) Active Area Horizontal 569.736 mm (22.43 inches) Vertical 335.664 mm (13.21 inches) 191239.86 mm2 (296.30 inches2) Area Pixel pitch 0.2331 mm x 0.
Preset Display Modes Display Mode Vertical Frequency (Hz) 70.0 Pixel Clock (MHz) 720 x 400 Horizontal Frequency (kHz) 31.5 28.3 Sync Polarity (Horizontal/ Vertical) -/+ 640 x 480 31.5 60.0 25.2 -/- 640 x 480 37.5 75.0 31.5 -/- 800 x 600 37.9 60.3 40.0 +/+ 800 x 600 46.9 75.0 49.5 +/+ 1024 x 768 48.4 60.0 65.0 -/- 1024 x 768 60.0 75.0 78.8 +/+ 1152 x 864 67.5 75.0 108.0 +/+ 1280 x 1024 64.0 60.0 108.0 +/+ 1280 x 1024 80.0 75.0 135.0 +/+ 1600 x 1200 75.
MST Multi-Stream Transport (MST) Modes MST Source Monitor Maximum number of external monitor that can be supported 2560 x 1440/60 Hz 2560 x 1440/60 Hz 2 NOTE: Maximum external monitor resolution supported is 2560x1440 60Hz only. Electrical Specifications Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI/MHL signal input support Input voltage/ frequency/current 100-240 VAC / 50 or 60 Hz ± 3 Hz / 1.
Height 441.6mm (17.39 inches) Width 121.6 mm (4.79 inches) Depth 384.3 mm (15.13 inches) Weight Weight with packaging 9.7 kg (21.38 lb) Weight with arm assembly and cables Weight without arm assembly (For wall mount or VESA mount considerations - no cables) Weight of arm assembly 7.1 kg (15.65 lb) 4.5 kg (9.92 lb) 2.3 kg (5.
Power Management Modes If you have VESA’s DPM-compliant video card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as power save mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.
Pin Assignments DP connector (in) Pin number 20-pin side of the connected signal cable 1 ML3(n) 2 GND 3 ML3(p) 4 ML2(n) 5 GND 6 ML2(p) 7 ML1(u) 8 GND 9 ML1(p) 10 ML0(n) 11 GND 12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 Return 20 DP_PWR About Your Monitor | 15
DP connector (out) Pin number 20-pin side of the connected signal cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 CONFIG1 14 CONFIG2 15 AUX CH(p) 16 GND 17 AUX CH(n) 18 Hot Plug Detect 19 Return 20 DP_PWR 16 | About Your Monitor
mDP connector Pin number 20-pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 (n) 4 CONFIG1 5 ML3 (p) 6 CONFIG2 7 GND 8 GND 9 ML2 (n) 10 ML0 (p) 11 ML2 (p) 12 ML0 (p) 13 GND 14 GND 15 ML1 (n) 16 AUX (p) 17 ML1 (p) 18 AUX (n) 19 GND 20 DP_PWR About Your Monitor | 17
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
MHL connector Pin number 19-pin side of the connected signal cable 1 N/C 2 CD_SENSE 3 N/C 4 N/C 5 TMDS_GND 6 N/C 7 MHL+ 8 MHL_Shield 9 MHL- 10 N/C 11 TMDS_GND 12 N/C 13 N/C 14 N/C 15 CD_PULLUP 16 N/C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield About Your Monitor | 19
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 3 USB downstream ports. Your computer has the following USB ports: • 1 upstream - bottom • 4 downstream - 2 at left side, 2 at bottom Power Charging Port - the one on the left side (Port with battery icon); supports fast current charging capability if the device is BC 1.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Installing the Arm NOTE: The arm riser and arm base are detached when the monitor is shipped from the factory. NOTE: The arm installing instruction is applicable to the arm shipped with the monitor. For other mounting solutions (optional), please refer to their respective set up instructions. Installing the Arm Base There are a few types of table configurations which the arm base could be installed: A. Table with open edge B. Table with partition with gap between C.
• Slide the arm base assembly completely into the table. • Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table. B. Table with partition with gap between • Insert the arm base bracket through the gap between table and partition.
| Setting Up the Monitor • Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness. • Insert the clamp bracket key holes to the screws and slide down to secure in place. • Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table.
C. Table with grommet hole • Insert the arm base bracket through the grommet hole. • Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness. • Insert the clamp bracket key holes to the screws and slide down to secure in place.
• Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table. D. Others Some office partition systems have a swing-open panel for cable management. In certain cases, the swing-open panel might cause obstruction to the arm base installation as illustrated below. A. Without opening the panel, the gap is too small to insert the arm base bracket. B. The panel need to be opened first before inserting the arm base bracket into the gap. C.
The recommended arm base installation steps to overcome this issue: A. B. C. Remove the pole from the arm base by removing the center screw. Open the panel and insert the arm base bracket through the gap. Close the panel and install back the pole to the arm base bracket.
Installing the Arm Riser 28 | Setting Up the Monitor • Insert the arm riser fully into the pole of the arm base which has been installed to the table. • Fully tighten the set screw using the Allen key to prevent the arm riser accidentally detaching from the arm base. • Place the grooves on the back of monitor into the two tabs on the top part of the arm. • Tilt the monitor down till the monitor snaps into its place.
Organizing Your Cables 1. Remove the arm cover which is attached with magnets to the arm riser. 2. Slide the cable bracket upwards to unlock . 3. Flip the cable bracket up until it holds still in position. • Thread the cables from bottom up through the cable clips and bracket. • The cables should exit from the arm bottom opening and connected to the respective connectors on the monitor. 1. Flip down the cable bracket fully. 2. Slide the cable bracket downward until it is locked in place.
• Attach the arm cover. After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above.
Using the Tilt, Swivel, Pivot, Vertical and Horizontal Extension NOTE: This is applicable to the arm shipped with this monitor. For other mounting solutions please refer to their respective set up instructions. Tilt and Vertical Extension With arm attached to the monitor, you can tilt and lift the monitor to the most comfortable viewing position.
Swivel and Horizontal Extension With arm attached to the monitor, you can swivel the monitor and pan the arm to a optimum monitor viewing distance or just simply to compact the monitor to have a clear desk. Pivoting Before you pivot the monitor, your monitor should be fully lifted vertically and fully tilted up to avoid hitting the bottom edge of the monitor.
Adjusting the Rotation Display Settings of Your System After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your System. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ’contents’ on your display. To adjust the Rotation Display Settings: 1 2 Right-click on the desktop and click Properties.
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. To connect your monitor to the computer: 1 Turn off your computer. 2 Connect the HDMI/mDP-DP/USB cable from your monitor to the computer. (Vertically extend and tilt the monitor completely to rotate it for cable connection. See Pivoting.) 3 Switch on your monitor. 4 Select the correct input source at Monitor OSD Menu and turn on your computer. NOTE: U2717DA default setting is DP 1.2.
Connecting the monitor for DP Multi-Stream Transport (MST) function NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option. NOTE: Remove the rubber plug when using the DP out connector.
Using the Mobile-High Definition Link (MHL) NOTE: This monitor is MHL ready. NOTE: To use the MHL function, use only MHL-certified cable and source devices that support MHL output. NOTE: Some MHL source devices may take more than a few seconds or longer to output an image, depending on MHL source devices. NOTE: When the connected MHL source device enters standby mode, the monitor displays a black screen or the message below, depending on MHL source device’s output.
Removing the Monitor Arm CAUTION: Place monitor of a flat, clean, and soft surface to avoid scratching the display panel. NOTE: The arm installing instruction is applicable to the arm shipped with the monitor. For other mounting solutions (optional), please refer to their respective set up instructions. To remove the arm: 1. Press and hold the arm-release button. 2. Lift the monitor up and away from the arm. 1. Turn the screw anticlockwise with an Allen key. 2.
• Turn the fixed screw at the bottom of the arm base to separate it. Wall Mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the arm. 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4 Attach the mounting bracket from the wall mounting kit to the monitor.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to choose from a list of Input Source. Shortcut key: Input Source 3 Menu 4 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System. Use this button to go back to the main menu or exit the OSD main menu.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up Down 2 Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the 2 Press the button to launch the OSD menu and display the main menu. and buttons to move between options. As you move from one icon to another, the option name is highlighted. 3 Press the or 4 Press the and or button once to activate the highlighted option.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness. NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on. Adjust the Brightness first, and then adjust Contrast only if further adjustment is necessary.
Icon Menu and Submenus DP Select DP input when you are using the DP (DisplayPort) connector. mDP HDMI/MHL Auto Select Reset Input Source Color 44 | Description Use to select the DP input source. Select mDP input when you are using the mDP (mini DisplayPort) connector. Use to select the mDP input source. Select the HDMI/MHL input when you are using the HDMI connector. Use to select the HDMI/MHL input source. Use to select Auto Select, the monitor scans for available input sources.
Icon Menu and Submenus Description Preset Modes When you select Preset Modes, you can choose Standard, Multimedia, Movie, Game, Paper, Color Temp., sRGB or Custom Color from the list. • Standard: Default color settings. This is the default preset mode. • Multimedia: Ideal for multimedia applications. • Movie: Ideal for movies. • Game: Ideal for most gaming applications. • Paper: Loads brightness and sharpness settings ideal for viewing text.
Icon Menu and Submenus Input Color Format Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI, mDP-DP cable or MHL devices using the MHL cable. • YPbPr: Select this option if your DVD player supports only YPbPr output. Gamma Allows you to set the Gamma to PC or MAC. Hue Saturation Reset Color 46 | Description User or to adjust the hue from ‘0’ to ‘100’.
Icon Menu and Submenus Description Display Use the Display menu to adjust image. Aspect Ratio Monitor Sleep Sharpness Dynamic Contrast Response Time MST Adjust the image ratio to Wide 16:9, 4:3, or 5:4. Sleep After Timeout: Monitor goes into sleep after timeout. Never: Monitor never goes into sleep. Makes the image look sharper or softer. Use or to adjust the sharpness from ‘0’ to ‘100’. Allows you to increase the level of contrast to provide sharper and more detailed image quality.
Icon Menu and Submenus Description Energy Power Button LED USB Allows you to set the state of the power light to save energy. Allows you to enable or disable USB function during monitor standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in. Reset Energy Select this option to restore default Energy settings.
Icon Menu and Submenus Description Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Rotation Set the OSD display to one of eight languages. (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Rotates the OSD by 0/90/180/270 degrees. You can adjust the menu according to your display rotation.
Icon Menu and Submenus 50 | Description Personalize Select from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Rotation set as shortcut key. Reset Personalization Restores shortcut keys to factory defaults.
Icon Menu and Submenus Description Other DDC/CI Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Select Disable to turn off this feature. Enable this feature for best user experience and optimum performance of your monitor.
Icon Menu and Submenus Description LCD Helps reduce minor cases of image retention. Depending on Conditioning the degree of image retention, the program may take some time to run. Select Enable to start the process. Reset Others Restores other settings, such as DDC/CI, to factory defaults. Factory Reset Restores all OSD settings to the factory defaults. NOTE: This monitor has a built-in feature to automatically calibrate the brightness to compensate for LED aging.
OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), manual brightness adjustment is disabled. When the monitor does not support a particular resolution mode, you can see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 2560 x 1440.
Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input: If either DP, mDP, HDMI/MHL input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. or or See Troubleshooting for more information.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
or 4 This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5 Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.
7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text screens. The test is complete when the text screen appears. To exit, press Button 4 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Symptoms What You Experience Possible Solutions Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. Missing Color Picture missing • Perform monitor self-test.
Specific Symptoms What You Experience Possible Solutions No Input Signal when user controls are pressed No picture, the LED light is white The picture does not fill the entire screen The picture cannot fill the height or width of the screen Black screen • Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard. • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 2560 x 1440 (maximum) For best performance, set the display resolution to 2560 x 1440 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 2560 x 1440. 4 Click OK.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.). 6 Refer to the graphic card provider website for updated driver (for example, http://www.ATI.
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
