Dell UltraSharp U3419W Monitor User’s Guide Model: U3419W Regulatory model: U3419Wb
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018-2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents About Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . 9 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Cleaning Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . .27 Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 30 Connecting the HDMI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 70 Universal Serial Bus (USB) Specific Problems . . . . . . . . .71 Speakers Specific Problems . . . . . . . . . . . . . . . . . . . . . . 72 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 FCC Notices (U.S. Only) and Other Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.
Stand Base Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) USB 3.
Product Features The Dell U3419W flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 86.7 cm (34-inch) viewable area display (measured diagonally). 3440 x 1440 resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Tilt, swivel, and vertical extension adjustment capabilities.
• Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission. NOTE: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
Back View Back view with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover) Wall mount monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor. 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support. 5 Cable management slot Use to organize cables by placing them through the slot.
Side View Label Description Use 1 USB downstream port Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.* 2 USB downstream port with Power Charging Connect to charge your device. * To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is NOT recommended to connect any other USB devices to the adjacent port(s).
Bottom View Bottom view without monitor stand Label Description Use 1 AC power connector Connect the power cable. 2 Security lock slot Secures monitor with security lock (security lock not included). HDMI port connector Connect your computer with HDMI cable. DisplayPort in connector Connect your computer with DP cable.
5 USB Type-C port Connect the USB Type-C cable that came with your monitor to the computer or mobile device. This port supports USB Power Delivery, Data, and DisplayPort video signal. The USB 3.1 Type-C port offers the fastest transfer rate and the alternate mode with DP1.2 supports a maximum resolution of 3440 x 1440 at 60Hz, PD 20V/4.5A, 15V/3A, 9V/3A, and 5V/3A. NOTE: USB Type-C is not supported on versions of Windows prior to Windows 10. 6 Audio-Line out Connect your speakers.
Monitor Specifications Flat Panel Specifications Model U3419W Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Type Viewable image Diagonal 867.2 mm (34.14 inches) Horizontal, Active Area 799.80 mm (31.49 inches) Vertical, Active Area 334.80 mm (13.18 inches) Area 267773.04 mm2 (415.01 inch2) Pixel pitch 0.233 mm x 0.
Connectivity • 2 x HDMI 2.0 (HDCP 2.2) • 1 x DP 1.2 (HDCP 2.2) • 2 x USB 3.0 Upstream port • 2 x USB 3.0 Downstream port (side) • 2 x USB 3.0 Downstream port (bottom) • 1 x USB Type-C (DisplayPort DP1.2 Alternate Mode, Power Delivery, and USB2.0) Border width (edge of monitor to active area) 10.55 mm (Top) 10.
Supported Video Modes Model U3419W Video display capabilities (HDMI & DP & USB Type-C alternate mode) 480p, 480i, 576p, 720p, 1080p, 576i, 1080i Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/ Vertical) VESA, 640 x 400 31.47 70.09 25.18 -/+ VESA, 640 x 480 31.47 59.94 25.17 -/- VESA, 640 x 480 37.50 75.00 31.5 -/- VESA, 720 x 400 31.47 70.08 28.32 -/+ VESA, 800 x 600 37.88 60.
Electrical Specifications Model U3419W Video input signals HDMI 2.0*/DP 1.2, 600 mV for each differential line, 100 ohm input impedance per differential pair. AC input voltage/ frequency/current 100 VAC to 240 VAC / 50 Hz or 60 Hz + 3 Hz / 3 A (typical) Inrush current • 120 V: 40 A (Max.) at 0 °C (cold start) • 220 V: 80 A (Max.) at 0 °C (cold start) * Not Support HDMI 2.
Physical Characteristics Model U3419W Signal cable type • Digital: HDMI, 19 pins • Digital: DisplayPort, 20 pins • Universal Serial Bus: USB, 4 pins • Universal Serial Bus: Type-C, 24 pins Dimensions (with stand) Height (extended) 532.0 mm (20.94 inches) Height (compressed) 417.0 mm (16.42 inches) Width 813.6 mm (32.03 inches) Depth 226.4 mm (8.91 inches) Dimensions (without stand) Height 363.7 mm (14.32 inches) Width 813.6 mm (32.03 inches) Depth 58.4 mm (2.
Environmental Characteristics Model U3419W Compliant Standards • BFR/PVC-free (Halogen-free) excluding external cables • Meets NFPA 99 leakage current requirements • Arsenic-Free glass and Mercury-Free for the panel only Temperature Operating 0 °C to 40 °C (32 °F to 104 °F) Non-operating -20 °C to 60 °C (-4 °F to 140 °F) Humidity Operating 10% to 80% (non-condensing) Non-operating 5% to 90% (non-condensing) Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (max
Switch off - - - Off Less than 0.5 W The OSD functions only in the normal operation mode. When any button is pressed in the Active-off mode, the following message will be displayed: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. * Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor. ** Maximum power consumption with max luminance, and USB active.
Pin Assignments DisplayPort Connector Pin Number 20-pin Side of the Connected Signal Cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
HDMI Connector Pin Number 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
USB Upstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSTX- 6 SSTX+ 7 GND 8 SSRX- 9 SSRX+ USB Downstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 24 │ About Your Monitor
6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ USB Type-C Connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1+ B2 TX2+ A3 TX1- B3 TX2- A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D+ B6 A7 D- B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB Ports • 1 x USB Type-C - bottom • 2 x USB 3.0 upstream - bottom • 2 x USB 3.0 downstream - bottom • 2 x USB 3.
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer. NOTE: The monitor's USB interface works only when the monitor is On or in the power save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.
Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2.
5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place.
7. Place the monitor upright. a. Hold the monitor stand firmly with both hands. b. Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not press on the panel screen when lifting the monitor. 8. Remove the cover from the monitor.
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2. Connect the HDMI/DP/USB Type-C cable from the monitor to your computer or USB Type-C device. Connecting the HDMI cable NOTE: The default out of factory setting in the U3419W is HDMI 2.0.
• Use the button to select Disable and change the settings. Repeat the above steps to change the HDMI format settings if necessary. Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the U3419W is DP1.2. If the monitor fails to show any content after the DP cable is connected, follow the procedures below to change the settings from DP1.2 to DP1.1: • Press second button next to the • Use the and button to activate the OSD menu.
• Use the button to select Disable and change the settings. Repeat the above steps to change the DP format settings if necessary. Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • • • This port supports DisplayPort Alternate Mode (DP 1.2 standard only). The USB Type-C power delivery compliant port (PD Version 2.0) delivers up to 90 W of power.
Connecting the USB 3.0 cable NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB upstream port. After you have completed connecting the HDMI/DP/USB Type-C cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1. a. Connect one computer: connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.
* When connecting two computers to the monitor, the monitor's USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection settings from the OSD menu. (See USB Selection and Setting the KVM Switch for details). 4. Turn On the monitor and the computer(s). If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems. 5.
Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2.
Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit.
Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button Description Use this button to choose from a list of preset color modes.
Use this button to adjust the volume. Minimum is ‘0’ (-). Maximum is ‘100’ (+). 2 Shortcut key/ Volume 3 Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu System. Menu 4 Use this button to exit the OSD main menu. Exit Use the Power button to turn the monitor On and Off. 5 Power (with power light indicator) The white light indicates the monitor is On and fully functional. A glowing white light indicates the power save mode.
2 Use the Down button to adjust (decrease ranges) items in the OSD menu. Down 3 Use the OK button to confirm your selection. OK 4 Use the Back button to go back to the previous menu. Back Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1.
5. Press to enter the submenu and then use the directional buttons, according to the indicators on the menu, to make your changes. 6. Select the Icon button to return to the main menu. Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min. 0 / max. 100).
Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary. Press the button to increase the contrast and press the button to decrease the contrast (min. 0 / max. 100). The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen. Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor.
Color Use Color to adjust the color setting mode. Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp.,or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of the blue light emitted from the screen to make viewing more comfortable for your eyes.
4. Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks. 5. Perform stretches to relieve tension in the neck, arm, back, and shoulders during the breaks. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Color Temp.: Allows users to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, and 10000K. • Custom Color: Allows you to manually adjust the color settings.
Input Color Format Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the DP or HDMI or USB Type-C cable. YPbPr: Select this option if your DVD player supports only YPbPr output. Hue This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use '100'. or to adjust the hue from '0' to Use to increase the green shade of the video image.
Saturation This feature can adjust the color saturation of the video image. Use '100'. or to adjust the saturation from '0' to Use to increase the colorful appearance of the video image. Use to increase the monochrome appearance of the video image. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Display Reset your monitor color settings to the factory settings. Use Display to adjust images.
Uniformity Select screen uniformity compensation settings. Compensation Calibrated is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen. For optimal screen performance, Brightness and Contrast for some preset modes (Standard, Color Temp.) will be disabled when Uniformity Compensation is turned On.
PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to PIP Small, PIP Large, or PBP. You can disable this feature by selecting Off. PIP Small I II PIP Large I II PBP I II PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PIP/PBP subwindow. PIP Location Select PIP sub-window position. Use or to browse and to select Top-Left, Top-Right, Bottom-Right, or Bottom-Left.
Contrast (Sub) Adjust the contrast level of the picture in PIP/PBP Mode. Press the the button to increase the contrast and press button to decrease the contrast. USB Selection Allows you to set the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports. See also Setting the KVM Switch for details.
Audio Volume Allows you to set the volume level of speakers. Use '100'. Speaker Reset Audio Menu Language or to adjust the volume level from '0' to Allows you to enable or disable the speaker function. Select this option to restore default audio settings. Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.
Transparency Select this option to change the menu transparency by pressing the and Maximum: 100). Timer buttons (Minimum: 0 ~ OSD Hold Time: sets the length of time the OSD will remain active after the last time you pressed a button. Use or to adjust the slider in 1 second increments, from 5 to 60 seconds. Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup.
Alternative Lock Method [for Menu/function buttons]: You can also press and hold the Menu/function button next to the Power button for 4 seconds to set the lock options. NOTE: To unlock the button(s), press and hold the Menu/function button next to the Power button for 4 seconds. Reset Menu Reset all OSD settings to the factory preset values.
USB-C Charging Allows you to enable or disable Always On USB Type-C Charging function during monitor Power Off mode. NOTE: This option is only available in newer monitor firmware revisions. Reset Reset all settings under the Personalize menu to the Personalization factory preset values Others Display Info Displays the monitor's current settings.
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On.
Reset Others Reset all settings under the Others menu to the factory preset values. Factory Reset Reset all settings to the factory preset values. OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may be slightly different according to the connected input signal. This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Power Save mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
If either USB Type-C, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal. When Factory Reset is selected, a floating dialog box as shown below appears. When Yes is selected, a floating dialog box as shown below appears. See Troubleshooting for more information.
Setting the Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 3440 x 1440. 4. Click OK. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display settings. 3.
Setting the KVM Switch The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI 1 + USB 1 to computer 1 and DP + USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer. Make sure USB Selection for HDMI 1 is set to USB 1 and DP is set to USB Type-C.
b. When connecting HDMI 1 + USB 1 to computer 1 and HDMI 2 + USB 2 to computer 2: Make sure USB Selection for HDMI 1 is set to USB 1 and HDMI 2 is set to USB 2.
c. When connecting HDMI 1 + USB 1 to computer 1 and USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports video and data transfer. Make sure USB Selection for HDMI 1 is set to USB 1. NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for USB Type-C. NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB Selection to pair the ports.
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PIP/PBP Mode is Off. 2. Ensure that Auto Select is On.
3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C connection, there is no further setting required.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory.
Vertical Extension NOTE: The stand extends vertically up to 115 mm. The figure below illustrates how to extend the stand vertically.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer. 3.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2.
Always On USB Type-C Charging The monitor allows you to charge your notebook or mobile devices through the USB Type-C cable even when the monitor is powered off. See USB-C Charging for more information. This feature is only available when the monitor firmware revision is M3B106 or later. You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.
Poor Focus Shaky/Jittery Video Missing Pixels Picture is fuzzy, blurry, or ghosting • Eliminate video extension cables. Wavy picture or fine movement • Reset the monitor to factory settings. LCD screen has spots • Cycle power On-Off. • Reset the monitor to factory settings. • Change the video resolution to the correct aspect ratio. • Check environmental factors. • Relocate the monitor and test in another room. • Pixel that is permanently Off is a natural defect that can occur in LCD technology.
Synchronization Screen is Problems scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps.
Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). • Alternatively, use a dynamically changing screensaver.
Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working Possible Solutions • Check that your monitor is turned On. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
Wireless mouse is not working or lagging Do not respond or responds slowly • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless mouse. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.
Appendix WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S. Only) and Other Regulatory Information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
