Users Guide

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Synchronization
Problems
Screen is
scrambled or
appears torn
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the scrambled screen appears in
self-test mode.
• Check for bent or broken pins in the video
cable connector.
• Restart the computer in the safe mode.
Safety Related
Issues
Visible signs
of smoke or
sparks
• Do not perform any troubleshooting steps.
•Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions
on & off
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs
in self-test mode.
Missing Color Picture
missing color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected
properly and is secure.
• Check for bent or broken pins in the video
cable connector.
Wrong Color Picture color
not good
• Change the settings of the Preset Modes in
the Color menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
•Change the Input Color Format to PC RGB
or YPbPr in the Color menu OSD.
• Run the built-in diagnostics.