Users Guide

8 | Dell Display Manager User's Guide
3 Make sure you have the correct and latest display driver from the graphics vendor
(Intel, AMD, NVIDIA, etc.). Display driver is often the cause of DDM failure.
4 Remove any docking stations or cable extenders or converters between the
monitor and the graphics port. Some low-cost extenders, hubs or converters may
not support DDC/CI properly and can fail DDM. Update the driver of such device if
the latest version is available.
5 Restart your system.
DDM may not work with below monitors:
• Dell mo
nitor models earlier than year 2013 and D-series of Dell monitors. You can
refer to Dell Product Support websites for more information
• Gaming monitors using Nvidia-based G-sync technology
• V
irtual and wireless displays do not support DDC/CI
• Some early m
odels of DP 1.2 monitors, it may be necessary to disable MST/DP 1.2
using the monitor OSD
If your PC is connected to the Internet, you will be prompted with a message when a
newer version of DDM application is available. It is recommended to download and install
the latest DDM application.
You may also check for new version by right clicking on DDM icon while pressing and
holding 'shift' key.