Dell UltraSharp U4919DW Monitor User’s Guide Model: U4919DW Regulatory model: U4919DWb
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018-2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents About Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . 10 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . 26 Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Wall Mounting/3rd Party Arm (Optional) . . . . . . . . . . . . 31 Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 34 Connecting the HDMI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Connecting the DisplayPort (DP to DP) cable. . . . . . . . . . . . . . . . 35 Connecting the USB Type-C cable . . . . . . . . . . .
Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . 81 Universal Serial Bus (USB) Specific Problems . . . . . . . . 83 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 FCC Notices (U.S. Only) and Other Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.
Stand Base VESA Cover Screws x 4 for VESA mount Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) USB 3.
USB Type-C Cable • Quick Setup Guide • Factory Calibration Report • Safety, Environmental, and Regulatory Information 8 │ About Your Monitor
Product Features The Dell U4919DW flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 124.46 cm (49-inch) viewable area display (measured diagonally). 5120 x 1440 (32:9) resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Color gamut of 99% sRGB with an average Delta E < 2. • Supports HDMI, USB Type-C, DP sources.
Identifying Parts and Controls Front View Front panel controls Label Description 1 Power On/Off button (with LED indicator) 2 Function buttons (For more information, see Operating the Monitor) 10 │ About Your Monitor
Back View Back view without and with monitor stand Label 1, 2 Description VESA mounting holes of 100 mm x 100 mm (1) and 200 mm x 100 mm (2) are supported. Use Attach stand to the monitor using 200 mm x 100 mm with M4 x 10 mm screws. For third party wall mount, it is recommended using 200 mm x 100 mm VESA-compatible wall mount kit with M4 x 10 mm screws. 3 Regulatory label Lists the regulatory approvals.
Bottom View Bottom view without monitor stand Label Description Use 1 AC power connector Connect the power cable. 2 Security lock slot Secures monitor with security lock (security lock not included). HDMI port connector Connect your computer with HDMI cable. 4 DisplayPort in connector Connect your computer with DP cable. 5 USB Type-C port Connect the USB Type-C cable that came with your monitor to the computer or mobile device.
6 (1, 2) 7 USB upstream port Connect the USB cable that came with your monitor to the computer. Once this cable is connected, you can use the USB connectors on the monitor. USB downstream port Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.* USB downstream port with Power Charging Connect to charge your device.
Contrast ratio 1000 to 1 (typical) Faceplate coating Antiglare with hard-coating 3H Backlight White LED edgelight system Response time 8 ms for NORMAL mode 5 ms for FAST mode Color depth 1.07 billion colors Color gamut* 99% sRGB Calibration accuracy Delta E < 2 (average) Built-in devices • 2 x USB 3.0 upstream port • 5 x USB 3.0 downstream ports • 1 x USB Type-C port Connectivity • 2 x HDMI 2.0 (HDCP 2.2) (10-bit color @ 60 Hz) • 1 x DP 1.4 (HDCP 2.2) (10-bit color @ 60 Hz) • 5 x USB 3.
Resolution Specifications Model U4919DW Horizontal scan range 25 kHz to 115 kHz (automatic) (HDMI & DP & USB Type-C alternate mode) Vertical scan range 24 Hz to 86 Hz (automatic) (HDMI & DP & USB Type-C alternate mode) Maximum preset resolution 5120 x 1440 at 60 Hz Supported Video Modes Model U4919DW Video display capabilities (HDMI playback) 480p, 576p, 720p, 1080i, 1080p, (Interlacing mode is not supported under PBP mode) Preset Display Modes Horizontal Frequency (kHz) Vertical Frequency (Hz)
VESA, 1600 x 900 60.0 60.0 108.0 +/+ VESA, 1920 x 1080 67.5 60.0 148.5 +/+ VESA, 2560 x 1440 88.8 60.0 234.4 +/+ VESA, 3840 x 1080 66.6 60.0 261.0 +/- 1440# 88.8 60.0 461.6 +/+ VESA, 5120 x # Requires a graphics card that supports HDMI 2.0. # Requires a graphics card that supports DP1.2 or above. * Recommend user to disable YPbPr color format. Electrical Specifications Model U4919DW Video input signals HDMI 2.0*/DP 1.
This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied. NOTE: This monitor is ENERGY STAR certified.
Physical Characteristics Model U4919DW Connector Type • DP1.4, black connector • HDMI2.0 • USB 3.0 • USB Type-C Signal cable type • Digital: Detachable, HDMI, 19 pins • Digital: DisplayPort, 20 pins • Digital: Type-C Port, 24 pins • Universal Serial Bus: USB, 9 pins Dimensions (with stand) Height (extended) 548.6 mm (21.60 inches) Height (compressed) 458.6 mm (18.06 inches) Width 1215.1 mm (47.84 inches) Depth 252.6 mm (9.94 inches) Dimensions (without stand) Height 371 mm (14.
Physical Characteristics (Continued) Weight Weight with packaging 26.43 kg (58.27 lb) Weight with stand assembly and cables 17.20 kg (37.92 lb) Weight without stand assembly (For wall mount or VESA mount considerations - no cables) 11.40 kg (25.13 lb) Weight of stand assembly 5.34 kg (11.77 lb) Front frame gloss Black Frame - 30 gloss unit (max.) Environmental Characteristics Model U4919DW Compliant Standards • ENERGY STAR certified monitor • EPEAT registered where applicable.
Pin Assignments DisplayPort Connector Pin Number 20-pin Side of the Connected Signal Cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
HDMI Connector Pin Number 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
USB Upstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSTX- 6 SSTX+ 7 GND 8 SSRX- 9 SSRX+ USB Downstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND About Your Monitor │ 23
8 SSTX- 9 SSTX+ USB Type-C Connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1+ B2 TX2+ A3 TX1- B3 TX2- A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D+ B6 A7 D- B7 A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB Ports • 1 x USB Type-C - bottom • 2 x USB 3.0 upstream - bottom • 5 x USB 3.
• Power Charging Port- the port with battery icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.0 functionality requires a USB 3.0-capable computer. NOTE: The USB ports on the monitor work only when the monitor is On or in the Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.
Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2.
5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Use a Phillips crosshead screwdriver to attach the four screws to secure the stand assembly to the monitor. NOTE: When attaching the stand assembly, tilt the stand base upwards and make sure that the stand base does not hit the surface.
7. Attach the VESA cover to the monitor. a. Insert the cover with the lower part downward. Do NOT attach the latch at this point. b. Tilt to fit the three tabs on the upper part of the cover to the groove of the back of the monitor. c. Press the cover down till the latch snaps into place.
8. Hold the monitor holders firmly, and lift the monitor carefully to prevent it from slipping or falling. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.
9. Set the monitor in place, and remove the monitor holders from the monitor. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. CAUTION: Do not press on the panel screen when lifting the monitor.
Wall Mounting/3rd Party Arm (Optional) NOTE: Wall Mount Kit/3rd Party Arm Kit is NOT included in this monitor. CAUTION: Do not remove the monitor from the packaging box before attaching the mounting bracket from the Wall Mount Kit/3rd Party Arm Kit. Refer to the instructions that come with the VESA-compatible wall mounting bracket. 1. Attach the mounting bracket onto the monitor.
2. Hold the monitor holders firmly, and lift the monitor carefully to prevent it from slipping or falling. Attach the monitor to the Wall Mount/3rd Party Arm following its respective instructions. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. 3. After attaching the monitor to the Wall Mount/3rd Party Arm, remove the monitor holder from the monitor.
4. When using as dual monitor stacked on top of each other, set up must comply to the recommended panel orientation and working angle, as shown. NOTE: In double stacked scenario using 3rd Party Arm, the top monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° (portrait).
Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2. Connect the HDMI/DP/USB Type-C cable from the monitor to your computer or USB Type-C device. Connecting the HDMI cable NOTE: The default out of factory setting in the U4919DW is HDMI 2.0.
• Use the button to select Disable and change the settings. Repeat the above steps to change the HDMI format settings if necessary. Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the U4919DW is DP1.4.
Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • • • This port supports DisplayPort Alternate Mode DP 1.4. The USB Type-C power delivery compliant port (PD Version 2.0) delivers up to 90 W of power. If your notebook requires more than 90 W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of U4919DW. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Connecting the USB 3.0 cable NOTE: To prevent data damage or loss, before changing USB upstream ports, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB upstream port. After you have completed connecting the HDMI/DP/USB Type-C cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1. a. Connect one computer: connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.
* When connecting two computers to the monitor, the monitor's USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection settings from the OSD menu. (See USB Selection for details). 4. Turn On the monitor and the computer(s). If your monitor displays an image, installation is complete. If it does not display an image, see Common Problems. 5. Use the cable slot on the monitor stand to organize the cables.
Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. NOTE: This is applicable for a monitor with a stand.
3. Use a Phillips crosshead screwdriver to remove the four screws securing the stand. 4. Lift the stand up and away from the monitor.
Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button 1 Description Use the Power button to turn the monitor On and Off. Power (with power light indicator) Solid white light indicates that the monitor is turned on and functioning normally.
2 Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 3 Use this button to adjust the brightness and contrast. Minimum is ‘0’ (-). Maximum is ‘100’ (+). Shortcut key/ Brightness/Contrast 4 Use this button to select the input source. Shortcut key/ Input Source 5 Menu Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu System. Use this button to exit the OSD main menu.
3 Use the Down button to adjust (decrease ranges) items in the OSD menu. Down 4 Use the Enter button to enter a submenu. Enter 5 Use this button to exit the OSD main menu. Exit Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1.
4. Press and button to select the desired parameter. 5. Press to enter the submenu and then use the directional buttons, according to the indicators on the menu, to make your changes. 6. Select the Icon button to return to the main menu. Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight.
Contrast Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary. Press the button to increase the contrast and press the button to decrease the contrast (min. 0 / max. 100). The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen. Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor.
HDMI 2 Select the HDMI 2 input when you are using the HDMI 2 connector. Press the input source. Auto Select button to select the HDMI 2 Turning on the function allows you to scan for available input sources. Auto Select for Allows you to set Auto Select for USB-C to: USB-C • Prompt for Multiple Inputs: Always displays the “Switch to USB-C Video Input” message for you to choose whether to switch or not. • Yes: Always switch to USB-C video input (without asking) when the USB Type-C cable is connected.
Preset Modes When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game, Color Temp.,or Custom Color from the list. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of the blue light emitted from the screen to make viewing more comfortable for your eyes.
• Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Color Temp.: Allows users to select the color temperature: 5000K, 5700K, 6500K, 7500K, 9300K, button to select a and 10000K. Press the preferred color temperature. • Custom Color: Allows you to manually adjust the and buttons to color settings. Press the adjust the Gain, Offset, Hue, and Saturation values and create your own preset color mode.
Input Color Format Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the DP or HDMI or USB Type-C cable. Press the RGB mode. button to select the YPbPr: Select this option if your DVD player supports only YPbPr output. Press the YPbPr mode. Hue button to select the This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use '100'.
Saturation This feature can adjust the color saturation of the video image. Use '100'. or to adjust the saturation from '0' to to increase the colorful appearance of the video Use image. Use to increase the monochrome appearance of the video image. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Display Aspect Ratio Sharpness Reset your monitor color settings to the factory settings. Use Display to adjust images.
Response Time Allows you to set the Response Time to Normal or Fast. Uniformity Select screen uniformity compensation settings. Compensation Calibrated is factory calibrated setting by default. Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen. For optimal screen performance, Brightness and Contrast for some preset modes (Standard, Color Temp.) will be disabled when Uniformity Compensation is turned On.
Main Window USB Type-C DP HDMI 1 HDMI 2 USB Type-C DP Sub-Window HDMI 1 HDMI 2 X X X X NOTE: The images under PBP will be displayed at the center of the screen, not full screen. PBP Mode Adjusts the PBP (Picture by Picture) mode between PBP or Off. Press the 52 │ Operating the Monitor button to enable PBP mode.
PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. button to select the PBP sub-window Press the source signal. USB Select Switch Select to switch between the USB upstream sources in button to switch among USB PBP mode. Press the upstream sources in PBP mode.
Video Swap Select to swap videos between main window and subwindow in PBP mode. Press the main window and sub-window. button to swap Contrast (Sub) Adjust the contrast level of the picture in PBP Mode. Press the the button to increase the contrast and press button to decrease the contrast.
USB Selection Allows you to set the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports. When you use only one upstream port, the connected upstream port is active.
Menu Language Transparency Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Select this option to change the menu transparency by and pressing the Maximum: 100).
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup. • Menu Buttons: All Menu/function buttons (except the Power button) are locked and not accessible by the user. • Power Button: Only the Power button is locked and not accessible by the user. • Menu + Power Buttons: Both the Menu/function & Power buttons are locked and not accessible by the user.
Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Shortcut Key 2 Brightness/Contrast, Input Source, Aspect Ratio, PBP Mode, USB Select Switch, or Video Swap and Shortcut Key 3 set it as a shortcut key. Power Button Allows you to set the power LED indicator On or Off to LED save energy. USB-A Charging Allows you to enable or disable USB Type-A (Downstream Ports) charging function during monitor standby mode.
Monitor Sleep Allows you to let the monitor turn off automatically or stay on when your computer goes into sleep mode. When On is selected, the monitor goes to Standby mode as the system sleeps; when Off is selected, you may prevent the screen from going off as the system sleeps for speedy display recovery from PC wake up. Reset Reset all settings under the Personalize menu to the Personalization factory preset values Others Display Info Displays the monitor's current settings.
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On.
Service Tag Displays the service tag serial number of your monitor. Reset Others Reset all settings under the Others menu to the factory preset values. Factory Reset Restore all preset values to the factory default settings. These are also the settings for ENERGY STAR® tests. OSD Warning Messages When the monitor does not support a particular resolution mode, you will see the following message: NOTE: The message may be slightly different according to the connected input signal.
You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If Yes is selected, the message will not appear next time when you intend to change the Brightness setting.
You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor enters the Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
If either USB Type-C, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal.
When Yes is selected, the following message appears: See Troubleshooting for more information. Setting the Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 5120 x 1440. 4. Click OK. In Windows® 10: 1.
• Go to the support site for your computer and download the latest graphic drivers. • Go to your graphics card website and download the latest graphic drivers. Setting the KVM USB Switch To set the KVM USB Switch as Shortcut Key for the monitor: 1. Press the button to launch the OSD menu and display the main menu. 2. Press the and 3. Press the button to activate the highlighted option. 4. Press the button to Shortcut Key 1 to activate the highlighted option. buttons to “Personalize”.
5. Press the and buttons to “USB Select Switch”. 6. Press the button to confirm selection. 7. Press the button to return to the main menu. NOTE: KVM USB Switch function only work under PBP Mode. The following are illustrations of several connection scenarios and their USB Selection menu settings, as illustrated in corresponding color frames. 1. When connecting HDMI 1 + USB 1 to computer 1 and DP + USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports only data transfer.
Make sure USB Selection for HDMI 1 is set to USB 1 and DP is set to USB Type-C. 2.
Make sure USB Selection for HDMI 1 is set to USB 1 and HDMI 2 is set to USB 2. 3. When connecting HDMI 1 + USB 1 to computer 1 and USB Type-C to computer 2: NOTE: The USB Type-C connection currently supports video and data transfer.
Make sure USB Selection for HDMI 1 is set to USB 1. NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB Selection for USB Type-C. NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB Selection to pair the ports.
Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for USB-C is Yes.
3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C connection, there is no further setting required.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory.
Vertical Extension NOTE: The stand extends vertically up to 90 mm. The figure below illustrates how to extend the stand vertically. Dual-Monitor Setup The recommended dual-monitor setup: Landscape (Top-bottom) Due to cable length restrictions (1 m) for USB Type-C Gen2 cable, it is recommended to connect your monitors: • Connect the upper monitor with HDMI/DP cable. • Connect the lower monitor with HDMI/DP/USB Type-C Gen2 cable.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer. 3.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2.
Always On USB Type-C Charging The monitor allows you to charge your notebook or mobile devices through the USB Type-C cable even when the monitor is powered off. See USB-C Charging for more information. This feature is only available when the monitor firmware revision is M2B102 or later. You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.
Poor Focus Picture is • Eliminate video extension cables. fuzzy, blurry, • Reset the monitor to factory settings. or ghosting • Change the video resolution to the correct aspect ratio. Shaky/Jittery Video Wavy picture • Reset the monitor to factory settings. or fine • Check environmental factors. movement • Relocate the monitor and test in another room. Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology.
Horizontal/ Vertical Lines Screen has one or more lines • Reset the monitor to factory settings. • Perform monitor self-test feature check and determine if these lines are also in self-test mode. • Check for bent or broken pins in the video cable connector. • Run the built-in diagnostics. Synchronization Screen is • Reset the monitor to factory settings. Problems scrambled or • Perform monitor self-test feature check to appears torn determine if the scrambled screen appears in self-test mode.
Wrong Color Picture color • Change the settings of the Preset Modes in not good the Color menu OSD depending on the application. • Adjust R/G/B value under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. Image retention from a static image left on the monitor for a long period of time Faint • Set the screen to turn off after a few minutes shadow from of screen idle time.
Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is • Check the Aspect Ratio setting in the centered on Display menu OSD. screen, but • Reset the monitor to factory settings. does not fill entire viewing area Cannot adjust the monitor with the buttons on the front panel OSD does not • Turn Off the monitor, unplug the power cord, plug it back, and then turn On the monitor. appear on the screen • Check whether the OSD menu is locked.
No Video, No Display No video when connecting docking, dongle or Blu-ray DVD players • Due to legacy platform cannot recognize or output 5120 x 1440, we suggest to change EDID to lower resolution to cover this compatibility problem: 1. Remove all input cables, press Buttons 3 and 4 for 5 seconds. (Please refer to page 76 for button numbers) 2. Choose “Enable” on POP up screen to change max resolution from 5120 x 1440 to 3840 x 1080.
Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working Possible Solutions • Check that your monitor is turned On. • Ensure USB Selection is set correctly in the USB Selection menu. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer.
High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all • Check that your computer is USB 3.0capable. • Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Reboot the computer. Wireless mouse is not working or lagging Do not respond or responds slowly • Increase the distance between the USB 3.
Appendix WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S. Only) and Other Regulatory Information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
