Dell UltraSharp UP2718Q User’s Guide Model: UP2718Q Regulatory model: UP2718Qt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . 7 Monitor Specifications . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Product Specific Problems . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. Monitor Stand riser Stand base Power cable (varies by country) USB 3.
HDMI cable PremierColor UP2718Q Color Calibration Factory Report Every Dell UP2718Q is shipped incorporating pre-tuned sRGB and AdobeRGB with average DeltaE<2. Color and Luminance Uniformity is adjusted across the screen to meet DeltaE<2 and 97-102% respectively. This helps prevent significant color inconsistency or inaccuracy. In addition, a tighter grey-scale tracking helps enable ultrasmooth color gradation.
Identifying Parts and Controls Front view 1 Label 1 2 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) About Your Monitor | 7
Back View 1 UP2718Q Flat Panel Monitor / Monitor Plano Panel / Moniteur à écran plat / 䃠桨ॐ֘ Model No. / Modelo / Numéro de modèle /ֺ垹: UP2718Qt Input Rating / Entrada / Daya Tegangan / Tension d’entrée: 100-240V ~ 50/60Hz X.XA 忼ҵ朅࢛ сࡶ朅⺷ 100-240ѥࣔ, 1.6 ׁ؍50/60咬 Consumo de energía: XX.X Wh Consumo de energía en modo de espera: X.
Side View USB downstream port Port with battery icon supports BC 1.2. Bottom View 9 1 2 3 4 56 7 8 Label Description Use 1 AC power connector To connect the monitor power cable. 2 HDMI 1 connector 3 HDMI 2 connector 4 DP connector (in) Connect your computer with DP cable. 5 mDP connector (in) Connect your computer with DP to mDP cable. 6 Audio line-out port Connect speakers to playback audio coming through HDMI or DP audio channels. Only supports 2-channel audio.
7 USB upstream ports 8 USB downstream ports Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor. Port with battery icon supports BC 1.2. 9 Stand lock Connect the USB cable that comes with your monitor to the computer. Once this cable is connected, you can use the USB downstream connectors on the monitor. Lock the stand to the monitor using a M3 x 6 mm screw (screw not included).
Connectivity • 1 x DP 1.4 (HDCP 1.4/2.2) • 1 x mDP 1.4 (HDCP 1.4/2.2) • 2 x HDMI 2.0a (HDCP 1.4/2.2) • 2 x USB 3.0 downstream port • 2 x USB 3.0 with BC1.2 charging capability at 2A (max) • 2 x USB 3.0 upstream port • 1 x Analog audio line out (3.5mm jack) Border width (edge of monitor to active area) 13.79 mm (Top/Left/Right) 17.
Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Pixel Clock Frequency (Hz) (MHz) Sync Polarity (Horizontal/ Vertical) 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.0 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1280 x 1024 64.0 60.0 108.0 +/+ VESA, 1280 x 1024 80.0 75.0 135.
Physical Characteristics Connector type • DP connector • mDP connector • HDMI connector (x 2 ports) • Audio line-out • USB 3.0 connector (Port with battery icon supports BC 1.2) Signal cable type (in-box) DP to mDP, 1.8 M cable HDMI 1.8 M cable USB 3.0, 1.8 M cable Dimensions (with stand) Height (extended) 547.1 mm (21.54 inches) Height (compressed) 402.6 mm (15.85 inches) Width 626.4 mm (24.66 inches) Depth 200.3 mm (7.89 inches) Dimensions (without stand) Height 369.1 mm (14.
Environmental Characteristics Compliant Standards RoHS Compliant BFR/PVC Free monitor (excluding cables) Temperature Operating Non-operating Humidity Operating Non-operating yes yes 0°C to 35°C (32°F to 95°F) –20°C to 60°C (–4°F to 140°F) 10% to 80% (non-condensing) 5% to 90% (non-condensing) Altitude Operating Non-operating Thermal dissipation 5,000 m (16,404 ft) (maximum) 12,192 m (40,000 ft) (maximum) 412 BTU/hour (maximum) 309 BTU/hour (typical) Power Management Modes If you have VESA’s DPM-complian
The OSD operates only in the normal operation mode. If you press any button in the active-off mode, one of the following message is displayed: Dell UltraSharp 27 Monitor No DP signal from your device. Press any key on the keyboard or move the mouse or wake it up. If there is no display, press the monitor button again to select the correct input source. UP2718Q *Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor.
Pin Assignments DP connector (in) Pin number 20-pin side of the connected signal cable 1 ML3(n) 2 GND 3 ML3(p) 4 ML2(n) 5 GND 6 ML2(p) 7 ML1(u) 8 GND 9 ML1(p) 10 ML0(n) 11 GND 12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 GND 20 +3.
mDP connector Pin number 20-pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 (n) 4 CONFIG1 5 ML3 (p) 6 CONFIG2 7 GND 8 GND 9 ML2 (n) 10 ML0 (n) 11 ML2 (p) 12 ML0 (p) 13 GND 14 GND 15 ML1 (n) 16 AUX (p) 17 ML1 (p) 18 AUX (n) 19 GND 20 +3.
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Your computer has the following USB ports: • 2 upstream - bottom • 4 downstream - 2 at left side, 2 at bottom Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the display panel. Panel 䃠桨ॐ֘ 50/60Hz plat / ~ à écran UP2718Qt 100-240V / Moniteur /ֺ垹: d’entrée: X.
• Hold the stand base with the triangle mark facing upward. • Align the stand base protruded blocks to the matching slot on the stand. • Insert the stand base blocks fully into the stand slot.
• Lift the screw handle and turn the screw clockwise. • After fully tightening the screw, fold the screw handle flat within the recess.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. If you purchased any other stand, refer to the respective stand setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. 5° 145 mm 45° 45° 21° NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation in graphic-intensive applications (3D Gaming and etc.).
Single monitor connection Connecting the DP (or mDP) cable mDP DP NOTE: Default is DP port. Select input source on monitor to switch to mDP. Connecting the HDMI cable HDMI HDMI Connecting the USB cable After you have completed connecting the DP-mDP cables, follow the procedure below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1 a. Connect one computer: Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer. b.
signals from the two computers by changing the USB Selection setting from the OSD menu. (See USB Selection for details) 2 3 Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor. Plug the power cables for your computer and monitor into nearby outlet. USB USB a. Connect one computer USB USB b. Connect two computers 4 Turn On the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Troubleshooting.
For example Dell XPS8910, Alienware Aurora R5, bundled with the below graphics cards. Dell Graphics driver with HDR support: Refer to Dell support page to download the latest graphics driver that supports HDR playback for your PC/Notebook. Nvidia HDR capable Nvidia graphics cards: GTX1070, GTX1080, P5000, P6000, etc. For a full range of HDR capable Nvidia graphics cards please refer to Nvidia website www.nvidia.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up.
Wall Mounting (Optional) UP2718Q Flat Panel Monitor / Monitor Plano Panel / Moniteur à écran plat / 䃠桨ॐ֘ Model No. / Modelo / Numéro de modèle /ֺ垹: UP2718Qt Input Rating / Entrada / Daya Tegangan / Tension d’entrée: 100-240V ~ 50/60Hz X.XA 忼ҵ朅࢛ сࡶ朅⺷ 100-240ѥࣔ, 1.6 ׁ؍50/60咬 Consumo de energía: XX.X Wh Consumo de energía en modo de espera: X.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to directly access the “Brightness/ Contrast” menu. Shortcut key: Brightness/Contrast 3 Use this button to choose from a list of Input Source. Shortcut key: Input Source 4 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. 1 2 3 Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up 2 Down Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75% Display PIP/PBP 75% USB Selection Menu Personalize Others 2 Press the and buttons to move between options.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color 75% Display PIP/PBP 75% USB Selection Menu Personalize Others Brightness Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness.
Icon Menu and Submenus mDP HDMI 1 Description Select mDP input when you are using the mDP (mini DisplayPort) connector. Use to select the mDP input source. Select the HDMI 1 input when you are using the HDMI connector. Use to select the HDMI 1 input source. HDMI 2 Select the HDMI 2 input when you are using the HDMI connector. Use to select the HDMI 2 input source. Auto Select Use to select Auto Select, the monitor scans for available input sources.
Icon Menu and Submenus Preset Mode Description When you select Preset Modes, you can choose Standard, ComfortView, Movie, Game,Color Temp., Color Space, or Custom Color from the list. Dell UltraSharp 27 Monitor Brightness/Contrast Standard Input Source ComfortView Color Display Movie Preset Modes Game PIP/PBP Color Temp. USB Selection Color Space Menu Custom Color Personalize Others • Standard: Default color settings. This is the default preset mode.
Icon Menu and Submenus Description • Color Space: Allows users to select the color space: Adobe RGB, sRGB,DCI-P3, REC2020,REC709,CAL1, CAL2. Dell UltraSharp 27 Monitor Brightness/Contrast Adobe RGB Input Source sRGB DCI-P3 Color Display Preset Modes REC2020 PIP/PBP REC709 USB Selection CAL1 YYYY-MM-DD Menu CAL2 YYYY-MM-DD Personalize Others –– Adobe RGB: This mode is compatible with Adobe RGB (100% coverage). –– sRGB: Emulates 100% sRGB. –– DCI-P3: This mode reproduces 97.
Icon Menu and Submenus Description • Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode. Use the and buttons to select the Gain, Offset, Hue, Saturation. Dell UltraSharp 27 Monitor Custom Color Gain Offset Hue Saturation –– Gain: Select it to adjust input RGB signal gain level (default value are 100).
Icon Menu and Submenus Input Color Format Description Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI or DP-mDP cable. YPbPr: Select this option if your DVD player supports only YPbPr output. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display Input Color Format RGB YPbPr PIP/PBP USB Selection Menu Personalize Others Hue Use or to adjust the hue from 0 to 100.
Icon Menu and Submenus Description Aspect Ratio Sharpness Adjust the image ratio to Wide 16:9, Auto Resize, 4:3, or 1:1. Makes the image look sharper or softer. Use or to adjust the sharpness from ‘0’ to ‘100’. Response Time Allows you to set the Response Time to Normal or Fast. Uniformity Compensation Select screen brightness and color uniformity compensation settings.
Icon Menu and Submenus PIP/PBP Mode Description Adjusts the PBP (Picture by Picture) model to PIP Small, PIP Large, or PBP. You can disable this feature by selecting Off. Off PIP/PBP (Sub) PIP Location USB Select Switch Audio Contrast (Sub) 42 | PIP Small PIP Large PBP Select between the different video signals that may be connected to your monitor for the PIP/PBP sub-window. Select PIP sub-window position. Use or to browse and to select Top-Right, TopLeft, Bottom-Right, or Bottom-left.
Icon Menu and Submenus Description USB Selection Select the USB upstream signals from the list: DP, mDP and HDMI, thus the monitor’s USB downstream port (eg. keyboard and mouse) can be used by the current input signals when connecting a computer to either one of the upstream ports. The display and USB upstream ports connection can be changed by selecting the input source function. When you use only one upstream port, the connected upstream port is active.
Icon Menu and Submenus Description Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Language English Display Transparency 20 PIP/PBP Timer 20 s USB Selection Reset Menu Menu Personalize Others Language Transparency Set the OSD display to one of eight languages.
Icon Menu and Submenus USB Monitor Sleep Reset Personalization Other Description Allows you to enable or disable USB function during monitor standby mode. NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in. Sleep After Timeout: Monitor goes into sleep after timeout. Never: Monitor never goes into sleep. Restores shortcut keys to factory defaults.
Icon Menu and Submenus DDC/CI Description DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Select Off to turn off this feature. Enable this feature for best user experience and optimum performance of your monitor. Dell UltraSharp 27 Monitor Brightness/Contrast Input Source Color Display DDC/CI On Off PIP/PBP USB Selection Menu Personalize Others LCD Conditioning Helps reduce minor cases of image retention.
OSD Warning Messages When the monitor does not support a particular resolution mode, you can see the following message: Dell UltraSharp 27 Monitor The current input timing is not supported by the monitor display. Please change your input timing to 3840x2160, 60Hz or any other monitor listed timing as per the monitor specifications. UP2718Q This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input: Dell UltraSharp 27 Monitor No DP signal from your device. Press any key on the keyboard or move the mouse or wake it up. If there is no display, press the monitor button again to select the correct input source.
Dell UltraSharp 27 Monitor No mDP Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors UP2718Q or Dell UltraSharp 27 Monitor No HDMI1 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors UP2718Q or Dell UltraSharp 27 Monitor No HDMI2 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors UP2718Q See Troubleshooting for more information.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
or Dell UltraSharp 27 Monitor No HDMI1 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors UP2718Q or Dell UltraSharp 27 Monitor No HDMI2 Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/support/monitors UP2718Q 4 This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5 Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. 1 2 3 4 5 6 To run the built-in diagnostics: 1 Make sure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Symptoms Experience No Video/Power No picture LED off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Common Symptoms What You Experience Missing Color Picture missing color Possible Solutions • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color • Change the settings of the Preset Modes in the not good Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD.
Specific Symptoms No image when using DP connection to the PC What You Experience Black screen Possible Solutions • Verify which DP standard (DP 1.1a or DP 1.4) is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.4 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.4 to DP 1.1a.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 3840 x 2160 (maximum) For best performance, set the display resolution to 3840 x 2160 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 3840 x 2160. 4 Click OK.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, AMD, Intel etc.). 6 Refer to the graphic card provider website for updated driver (for example, http://www.AMD.
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
