Dell UltraSharp 27 4K PremierColor Monitor—UP2720Q User’s Guide Model: UP2720Q Regulatory model: UP2720Qb
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2019 - 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents About Your Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . 10 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Attaching the Monitor Hood . . . . . . . . . . . . . . . . . . . . . . 30 Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting the HDMI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Connecting the DisplayPort (DP to DP) cable. . . . . . . . . . . . . . . . 33 Connecting the Thunderbolt™ 3 Active cable . . . . . . . . . . . . . . . . 33 Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Self-Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Always On USB Type-C (Thunderbolt™) Charging . . . . . Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . Universal Serial Bus (USB) Specific Problems . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Ensure that you have received all the components and Contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.
Stand Base Monitor Hood Power Cable (Varies by Country) HDMI Cable DP Cable (DP to DP) Thunderbolt™ 3 (USB Type-C) Active Cable About Your Monitor │ 7
USB Type-C to Type-A Cable • Factory Calibration Report • Calibration and Validation Techsheet • Quick Setup Guide • Safety, Environmental, and Regulatory Information 8 │ About Your Monitor
Product Features The Dell UP2720Q flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (27 in.) viewable area display (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions. • Wide viewing angle to allow viewing from a sitting or standing position. • Color gamut of CIE1931 Adobe 100% and CIE1976 DCI-P3 98% with an average Delta E < 2.
Identifying Parts and Controls Front View Front panel controls Label Description 1 Function buttons (For more information, see Operating the Monitor) 2 Power On/Off button (with LED indicator) 10 │ About Your Monitor
Back View Back view without and with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mmbehind attached VESA Cover) Wall mount monitor using VESA-compatible wall mount kit (100 mm x 100 mm.) 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor. 4 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support.
Bottom View Bottom view without monitor stand Label Description Use 1 AC power connector Connect the power cable (shipped with your monitor). 2 Security lock slot Secures monitor with security lock (security lock not included). HDMI port connector Connect your computer with HDMI cable. 4 DisplayPort in connector Connect your computer with DP cable. 5 Audio-Line out Connect your speakers.
NOTE: Thunderbolt™ 3 is not supported on versions of Windows prior to Windows 10. 6-2 Thunderbolt™ 3 Downstream (USB Type-C) port Connect the Thunderbolt™ 3 Active cable that came with your monitor to the computer, mobile devices, a second monitor, or other Thunderbolt™ devices. This port supports USB Power Delivery (up to 15 W, PD 5 V/3 A), Data, and DisplayPort video signal. Thunderbolt™ 3 supports MST (Multi-Stream Transport) capable monitor.
Monitor Specifications Flat Panel Specifications Model UP2720Q Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Type Aspect ratio 16:9 Viewable image Diagonal 684.7 mm (27 in.) Horizontal, Active Area 596.74 mm (23.49 in.) Vertical, Active Area 335.66 mm (13.21 in.) Area 200301 mm2 (310.47 in.2) Pixel pitch 0.1554 mm x 0.
Connectivity • 1 x DP 1.4 (HDCP 2.2) • 2 x HDMI 2.0 (HDCP 2.2) • 1 x Thunderbolt™ 3 Upstream port (DP1.4) • 1 x Thunderbolt™ 3 Downstream port (DP1.4) • 2 x USB 3.2 Gen2 Downstream port • 2 x USB 3.2 Gen1 Downstream port (1 x BC1.2 charging capability at 2 A (max)) Border width (edge of monitor to active area) 7.6 mm (Top) 7.6 mm (Left/Right) 27.
Supported Video Modes Model UP2720Q Video display capabilities (HDMI playback) 480p, 576p, 720p, 1080i, 1080p, QHD, UHD (Interlacing mode is not supported under PBP mode) Preset Display Modes Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal /Vertical) VESA, 640 x 480 31.5 59.9 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 720 x 400 31.5 70.1 28.3 -/+ VESA, 800 x 600 37.9 60.3 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.
* Requires a graphics card that supports DP. ** Requires a graphics card that supports HDMI 2.0. Multi-Stream Transport (MST) Modes MST Source Monitor Maximum number of external monitor can be supported 3840 x 2160 at 60 Hz 3840 x 2160 at 60 Hz 1 NOTE: Use the cables that came with your monitor for Thunderbolt™ Multi-Stream Transport (MST) connection. See Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function for connection details.
3 Pon: Power consumption of On Mode measured with reference to Energy Star test method. TEC: Total energy consumption in kWh measured with reference to Energy Star test method. This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information.
Dimensions (with stand) Height (extended) 563.4 mm (22.18 in.) Height (compressed) 433.4 mm (17.06 in.) Width 611.9 mm (24.09 in.) Depth 212.0 mm (8.35 in.) Dimensions (without stand) Height 376.8 mm (14.83 in.) Width 611.9 mm (24.09 in.) Depth 51.0 mm (2.01 in.) Stand dimensions Height (extended) 456.3 mm (17.96 in.) Height (compressed) 408.9 mm (16.10 in.) Width 260.0 mm (10.24 in.) Depth 212.0 mm (8.35 in.) Weight Weight with packaging 14.14 kg (31.
Temperature Operating 0 °C to 40 °C (32 °F to 104 °F) Non-operating • Storage: -20 °C to 60 °C (-4 °F to 140 °F) • Shipping: -20 °C to 60 °C (-4 °F to 140 °F) Humidity Operating 10% to 90% (non-condensing) Non-operating • Storage: 10% to 90% (non-condensing) • Shipping: 10% to 90% (non-condensing) Altitude Operating 3,048 m (10,000 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation • 784.76 BTU/hour (maximum) • 150.
Pin Assignments DisplayPort Connector Pin Number 20-pin Side of the Connected Signal Cable 1 ML3 (n) 2 GND 3 ML3 (p) 4 ML2 (n) 5 GND 6 ML2 (p) 7 ML1 (n) 8 GND 9 ML1 (p) 10 ML0 (n) 11 GND 12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
HDMI Connector Pin Number 19-pin Side of the Connected Signal Cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and Play Capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
USB Downstream Connector Pin Number 9-pin Side of the Connector 1 VCC 2 D- 3 D+ 4 GND 5 SSRX- 6 SSRX+ 7 GND 8 SSTX- 9 SSTX+ Thunderbolt™ 3 Connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 Cable Detection A2 TX1+ B2 TX2+ A3 TX1- B3 TX2- A4 VBUS B4 VBUS A5 CC1 B5 CC2 A6 D+ B6 D+ A7 D- B7 D- A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS 24 │ About Your Monitor
A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB Ports • 1 x Thunderbolt™ 3 downstream (USB Type-C compatible) - bottom • 1 x Thunderbolt™ 3 upstream (USB Type-C compatible) - bottom • 2 x USB 3.2 Gen2 downstream - bottom • 2 x USB 3.2 Gen1 downstream - bottom • Power Charging Port- the port with battery icon; supports fast current charging capability if the device is BC1.2 compatible. NOTE: USB 3.2 functionality requires a USB 3.2-capable computer.
Maintenance Guidelines Cleaning Your Monitor CAUTION: Read and follow the Safety Instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
Setting Up the Monitor Attaching the Stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions. CAUTION: Do not remove the monitor from the packaging box before attaching the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it. 2.
5. Lift the cover, as shown, to expose the VESA area for stand assembly. 6. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor. b. Press the stand down till it snaps into place.
7. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. CAUTION: Do not hold or lift the monitor by the colorimeter tray when moving the monitor. 8. Remove the cover from the monitor.
Attaching the Monitor Hood To install your monitor hood: 1. Take out the hood that came with the monitor. 2. Unfold the hood with the “U” channel strips on both flaps facing inwards.
3. Align the monitor side within the “U” channel strips. 4. Slide the hood all the way down. Connecting Your Monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. To connect your monitor to the computer: 1. Turn Off your computer and disconnect the power cable. 2. Connect the HDMI/DP/Thunderbolt™ 3 Active cable from the monitor to your computer or device.
Connecting the HDMI cable NOTE: The default out of factory setting in the UP2720Q is HDMI 2.0. If the monitor fails to show any content after the HDMI cable is connected, follow the procedures below to change the settings from HDMI 2.0 to HDMI 1.4: • Press second button next to the • Use the and button to activate the OSD menu. buttons to highlight Input Source, then use the button enter the submenu. • Use the and • Press and hold the buttons to highlight HDMI.
Connecting the DisplayPort (DP to DP) cable NOTE: The default out of factory setting in the UP2720Q is DP 1.4. Connecting the Thunderbolt™ 3 Active cable NOTE: Use the Thunderbolt™ 3 Active cable shipped with monitor only. • • • This port supports DisplayPort Alternate Mode DP1.4. The Thunderbolt™ 3 power delivery compliant port (PD Version 3.0) delivers up to 90 W of power.
• Thunderbolt™ 3 is not supported on versions of Windows prior to Windows 10. NOTE: The UP2720Q monitor ships with a USB-C Thunderbolt™ 3 Active cable. The USB-C DP cable is not included. If you are using a computer with USB-C DP connection, please purchase the USB-C DP cable separately. For more information, go to: www.dell.com/UP2720Q Connecting the monitor for Thunderbolt™ Multi-Stream Transport (MST) function NOTE: UP2720Q supports the Thunderbolt™ MST feature.
You can use the following cable type for MST connection: Host UP2720Q Monitor One UP2720Q Monitor Two Active cable* Thunderbolt™ 3 Active cable* Passive cable** USB Type-C cable Thunderbolt™ 2 Active or Passive cable N/A USB Type-C Passive cable** N/A * Thunderbolt™ 3 (USB Type-C) Active Cable ** Thunderbolt™ 3 (USB Type-C) Passive Cable NOTE: Use the Thunderbolt™ 3 Active cable that came with your monitor.
5. Turn On the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Universal Serial Bus (USB) Specific Problems. 6. Use the cable slot on the monitor stand to organize the cables. NOTE: The USB connection only offers USB data transfer in this scenario. CAUTION: The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Removing the Monitor Stand NOTE: To prevent the curved LCD screen from being scratched and damaged while removing the stand, ensure that the monitor is placed on a soft, clean foam. Direct contact with hard objects might cause damage to the curved monitor. NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set-up instructions. To remove the stand: 1. Place the monitor on a soft cloth or cushion. 2.
Wall Mounting (Optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable, flat table. 2. Remove the stand. 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall by following the instructions that comes with the wall mounting kit.
Operating the Monitor Power On the Monitor Press the button to turn On the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust settings. The following table describes the front panel buttons: Front Panel Button 1 Description Use this button to choose from a list of preset color modes. Shortcut key/ Preset Modes 2 Use this button to select the input source.
3 Use this button start Color Calibration sequence. Shortcut key/ Calibrate Now Use this button to display the monitor’s current settings. 4 Shortcut key/ Display Info 5 Menu Use the MENU button to launch the On-Screen Display (OSD). See Accessing the Menu System. Use this button to exit the OSD main menu. 6 Exit 7 Use the Power button to turn the monitor On and Off. Power (with power light indicator) Solid white light indicates that the monitor is turned on and functioning normally.
Front Panel Button Use the buttons on the front of the monitor to adjust the image settings. Front Panel Button 1, 2 No Function 3 Description These buttons have no functions. Use the Up button to adjust (increase ranges) items in the OSD menu. Up 4 Use the Down button to adjust (decrease ranges) items in the OSD menu. Down 5 Use the Enter button to enter a submenu. Enter 6 Use this button to exit the OSD main menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Press the button to launch the OSD menu and display the main menu. 2. Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted.
Icon Menu and Submenus Color Color Space Description Use Color to adjust the color setting mode. When you select Color Space, you can choose one of the following: DCI P3 D65 G2.4 L100, BT.709 D65 BT1886 L100, BT.2020 D65 BT1886 L100, sRGB D65 sRGB L250, Adobe RGB D65 G2.2 L250, Adobe RGB D50 G2.2 L250, Native, Custom 1, Custom 2, Custom 3, CAL 1, or CAL 2. NOTE: The factory preset mode DCI P3 D65 G2.4 L100 differs from DCI-P3 spec (P3 White point, 48 cd/ m2).
Luminance Luminance adjusts the luminance of the backlight. Press the button to increase the luminance and press the button to decrease the luminance (min. 45 / max. 250). NOTE: Luminance is grayed out when Color Space is set to CAL 1 or CAL 2. Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor.
Thunderbolt Select the Thunderbolt input when you are using the Thunderbolt™ 3 connector. Press the select the Thunderbolt input source. DP Select the DP input when you are using the DisplayPort (DP) connector. Press the input source. HDMI 1 button to select the HDMI 1 Select the HDMI 2 input when you are using the HDMI 2 connector. Press the HDMI 2 input source. Auto Select button to select the DP Select the HDMI 1 input when you are using the HDMI 1 connector. Press the input source.
Display Aspect Ratio Use Display to adjust images. Adjusts the image ratio to Auto Resize, 17:9, 16:9, or Pixel-for-Pixel. Digital Cinema Adjusts the Digital Cinema Masking to Entire DCI Masking Container, DCI 1.85:1, DCI 2.39:1, or DCI 2.35:1. Markers Marker Color Adjusts the Markers to No Markers, 1.85:1, 2.39:1, 2.35:1, 2:1, 1:1, 16:9 Extraction, 16:9 Action Safe, 16:9 Title Safe, 4:3 Extraction, 4:3 Action Safe, 4:3 Title Safe, Center Crosshair, or Thirds.
Sharpness This feature can make the image look sharper or softer. Use or to adjust the sharpness from '0' to '100'. Response Time Allows you to set the Response Time to Normal, Fast, or Off. NOTE: The Response Time will automatically reset to panel default during calibration and validation to ensure color accuracy. Uniformity Select screen uniformity compensation settings. On is Compensation factory calibrated setting by default.
PBP Mode Adjusts the PBP (Picture by Picture) mode to AA, AB, or Off. Press the 48 │ Operating the Monitor button to enable PBP mode.
PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. button to select the PBP sub-window Press the source signal. PBP Input Select to toggle between the input sources in PBP Source Toggle button to switch between input mode. Press the sources in PBP mode. NOTE: Not available when PBP mode is set to AA. Video Swap Select to swap videos between main window and subwindow in PBP mode. Press the main window and sub-window.
Sharpness (Sub) Adjust the sharpness level of the picture in PBP Mode. Press the button to increase the sharpness and press the button to decrease the sharpness. Audio Allows you to set the audio source from the main window or the sub-window. Video Data Range Adjusts the Video Data Range to Auto, Full, or Limited. Reset PBP Select this option to restore default PBP settings. Calibration Perform color calibration with the built-in colorimeter. Calibrate Now Allows you to start color calibration.
Calibration Speed Allows you to set the calibration speed to Express or Comprehensive. NOTE: When Express is selected, the calibration time is approximately 4 minutes. When Comprehensive is selected, the calibration time is approximately 10 minutes. Set the warm up time to 20 mins or 30 mins. Calibration Warm Up Time Based Colorimeter Profile Allows you to set the Based Colorimeter Profile to Built-in or Ext. Colorimeter (correlated external colorimeter).
Validation Validate Now Validation Target Perform validation on color calibration with the built-in colorimeter. Allows you to start color validation. Allows you to set the validation target to DCI P3 D65 G2.4 L100, BT.709 D65 BT1886 L100, BT.2020 D65 BT1886 L100, sRGB D65 sRGB L250, Adobe RGB D65 G2.2 L250, Adobe RGB D50 G2.2 L250, CAL 1, or CAL 2. Allows you to set the Auto Recalibrate if ΔE > 2 to Auto Recalibrate if Yes or No.
Scheduler Set schedule for auto calibration or validation. Allows you to set Scheduler to Off, Calibration, Validation, or Calibration + Validation. Schedule Sessions Allows you to set the Schedule Sessions to Every 200 Hours or at user preferred interval (Quarterly, Monthly, Weekly, or Daily). Operation Mode Allows you to set the Operation Mode to Prompt before starting session or Carry out in Standby Mode.
Menu Language Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language options set the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese or Japanese). Auto Rotation Allows you to set the monitor Auto Rotation On or Off. Transparency Select this option to change the menu transparency by pressing the and Maximum: 100).
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors sideby-side setup. • Menu Buttons: All menu/function buttons (except the Power button) are locked and not accessible by the user. • Power Button: Only the Power button is locked and not accessible by the user. • Menu + Power Buttons: Both the menu/function & Power buttons are locked and not accessible by the user.
Personalize Shortcut Key 1 Allows you to choose a feature from Color Space, Shortcut Key 2 Luminance, Input Source, Aspect Ratio, Digital Cinema Masking, Markers, PBP Mode, PBP Input Shortcut Key 3 Source Toggle, Video Swap, Calibrate Now, Show Shortcut Key 4 Last Calibration Results, Validation, Show Last Validation Results, or Display Info and set it as a shortcut key. Power Button Allows you to set the power LED indicator On or Off to LED save energy.
Fast Wakeup Allows you to set the Fast Wakeup function to On or Off . Warm Up Time Allows you to turn the monitor warm up On or Off, or before Use set it to automatically activate at the scheduled Day and Time. The default is Off. Reset Reset all settings under the Personalize menu to the Personalization factory preset values Others Display Info Displays the monitor's current settings. Set Date and Time Set the date and time for the monitor.
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. LCD Conditioning Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On.
Firmware Displays the firmware version of your monitor. Service Tag Displays the service tag serial number of your monitor. Reset Others Reset all settings under the Others menu to the factory preset values. Factory Reset Reset all settings to the factory preset values. NOTE: The following settings will not reset after Factory Reset: Calibration and validation data, language, and date and time.
When you adjust the Luminance level for the first time, the following message appears: NOTE: If Yes is selected, the message will not appear next time when you intend to change the Luminance setting.
You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings. When the monitor goes into Standby mode, the following message appears: Activate the computer and wake up the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
If either Thunderbolt, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal.
When Yes is selected, the following message appears: See Troubleshooting for more information. Setting the Maximum Resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8 and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen Resolution. 3. Click the Dropdown list of the Screen Resolution and select 3840 x 2160. 4. Click OK. In Windows® 10: 1.
If you are using a non-Dell computer (portable or desktop): • Go to the support site for your computer and download the latest graphic drivers. • Go to your graphics card website and download the latest graphic drivers. Performing Color Calibration Perform Calibration with the built-in colorimeter to calibrate the color of your monitor. Using the OSD menu 1. Using the OSD menu, set the calibration criteria based on your preference. Then select Calibrate Now. 2.
3. Calibration will start automatically. Using the Shortcut Key with video signal 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button. 3. The following message appears, select Yes to continue the process.
4. Calibration will start automatically. Using the Shortcut Key without video signal You can perform calibration for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button.
3. Calibration will start automatically. NOTE: Calibration at Portrait Mode is not recommended. NOTE: For detailed functionality, see Calibration. Stopping the Calibration Process You can stop the calibration process at any time. 1. During calibration process, press any of the Function buttons, the following message appears. 2. Select Yes to stop the process.
Performing Color Validation Perform Validation on color calibration with the built-in colorimeter. Using the OSD menu 1. Using the OSD menu, set the validation criteria based on your preference. Then select Validate Now to start the validation process. 2. The following message appears, select Yes to continue the process.
3. Validation will start automatically. Using the shortcut key without video signal You can perform validation for the monitor without acquiring an input signal from the computer. 1. Press any of the Function buttons to display the shortcut keys. 2. Press the button.
3. The following message appears, select Yes to continue the process. NOTE: Validation at Portrait Mode is not recommended. NOTE: For detailed functionality, see Validation. Stopping the Validation Process You can stop the validation process at any time. 1. During validation process, press any of the Function buttons, the following message appears. 2. Select Yes to stop the process.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is detached when the monitor is shipped from the factory.
Vertical Extension NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how to extend the stand vertically. Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
Rotate clockwise Rotate counterclockwise Operating the Monitor │ 73
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the back of the computer. 3.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2.
5. Carefully inspect the screen for abnormalities. 6. Press Button 1 on the front panel again. The color of the screen changes to red. 7. Inspect the display for any abnormalities. 8. Repeat steps 6 and 7 to inspect the display in green, blue, black, white and text screens. The test is complete when the text screen appears. To exit, press Button 1 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly.
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common Symptoms No Video/ Power LED off What You Experience No picture Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully.
Shaky/Jittery Video Wavy picture • Reset the monitor to factory settings. or fine • Check environmental factors. movement • Relocate the monitor and test in another room. • Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology.
Synchronization Screen is • Reset the monitor to factory settings. Problems scrambled or • Perform monitor self-test feature check to appears torn determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps.
Image retention from a static image left on the monitor for a long period of time Faint • Set the screen to turn off after a few minutes shadow from of screen idle time. These can be adjusted in the static Windows Power Options or Mac Energy Saver image setting. displayed • Alternatively, use a dynamically changing appears on screensaver. the screen Image Ghosting Fast moving • Change the Response Time in the Display images leave menu.
The picture does not fill the entire screen The picture • Due to different video formats (aspect ratio) cannot fill the of DVDs, the monitor may display in full height or screen. width of the • Run the built-in diagnostics. screen No video in PBP mode at HDMI port when playing movie content When • Unplug/plug HDMI cable from docking device connected to output. some docking device at HDMI port, there is no video at PBP mode after the monitor is turned Off and then turned On again.
Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working Possible Solutions • Unplug/plug Thunderbolt™ 3 Active cable. • Check that your monitor is turned On. • Reconnect the Thunderbolt™ 3 Active cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer.
No video when using Thunderbolt™ 3 connection after DC On/ Off, wake up from Standby Mode No picture is showing • Unplug/plug Thunderbolt™ 3 Active cable. • Check that the connected device is compliant with Thunderbolt™ 3 specification. • Check that the Thunderbolt™ 3 Active cable connected from the computer to the USB-C upstream port on the monitor. • Use the Thunderbolt™ 3 Active cable that was shipped with the monitor.
Wireless mouse is not working or lagging Do not respond or responds slowly • Increase the distance between the USB peripherals and the wireless USB receiver. • Position your wireless USB receiver as close as possible to the wireless mouse. • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port.
Appendix WARNING: Safety Instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S. Only) and Other Regulatory Information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
Video and USB Support over USB-C Video resolution and USB support when connecting to monitor via USB-C. Video USB USB TBT3 USB-C device device device connected connected connected 4K to USB-A 4K to TBT3 to TBT3 (Daisydown(Direct downdownconnect) chained) stream stream stream (Monitor (Monitor (Monitor port 7-1 to port 6-2) port 6-2) 7-4) Connection on host computer Upstream Cable used (Host computer to Monitor port 6-1) USB-A USB A-to-C* No No No USB2.0 USB2.0/ 3.2 USB-C MFDP No No No USB2.
Purchasing a Thunderbolt™ 3 Passive Cable Region Link https://www.dell.com/en-us/shop/accessories/apd/a9905599 Dell https://www.dell.com/en-us/shop/accessories/apd/a9905597 Website https://www.dell.com/en-us/shop/accessories/apd/a9269731 US https://www.belkin.com/us/p/P-F2CD081/ https://www.delock.com/produkte/G_84846/merkmale.html/ EMEA https://www.hama.cz/hama-kabel-thunderbolt-3-usb-c-typ-cvidlice--vidlice-20-gb-s-100-w-1-m/ https://www.lindy-international.com/Thunderbolt-3-Cable2m.
