Dell UltraSharp UP3017A User’s Guide Model: UP3017A Regulatory model: UP3017t
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc.
Contents About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . 7 Monitor Specifications . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Product Specific Problems . . . . . . . . . . . .
About Your Monitor Package Contents Your monitor ships with the components shown below. Make sure that you have received all the components and contact Dell if something is missing. NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries. Monitor Stand riser Stand base Power cable (varies by country) USB 3.
PremierColor UP3017 Color Calibration Factory Report Every Dell UP3017 is shipped incorporating pre-tuned sRGB and AdobeRGB with average DeltaE<2. Color and Luminance Uniformity is adjusted across the screen to meet DeltaE<2 and 97-102% respectively. This helps prevent significant color inconsistency or inaccuracy. In addition, a tighter grey-scale tracking helps enable ultrasmooth color gradation. Be assured of Accurate, Precise and Consistent Onscreen Color with every Dell Ultrasharp UP3017. sRGB Avg.
Identifying Parts and Controls Front view 1 Label 1 2 2 Description Function buttons (For more information, see Operating the Monitor) Power on/off button (with LED indicator) Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby Mode.
Back View 1 2 3 4 5 ஂ ถ ཱྀ ᑺ ᒦ ਪ ca t io n y Energ nse rt i fi Co r va t i o n C e 7 6 Label Description Use 1 VESA mounting holes (100 mm x Wall mount monitor using VESA100 mm-behind attached VESA compatible wall mount kit (100 mm x 100 cover) mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Release stand from monitor. 4 Security lock slot Secures monitor with security cable lock (sold separately).
Side View USB downstream port Port with battery icon supports BC 1.2. Bottom View 10 1 2 3 4 5 67 8 9 Label Description Use 1 AC power connector To connect the monitor power cable. 2 HDMI 1 connector 3 HDMI 2 connector 4 DP connector (in) Connect your computer with DP cable. 5 mDP connector (in) Connect your computer with DP to mDP cable. 6 DP connector (out) DP output for MST (multi-stream transport) capable monitor. DP 1.
7 Audio line-out port Connect speakers to playback audio coming through HDMI or DP audio channels. Only supports 2-channel audio. NOTE: The audio line-out port does not support headphones. WARNING: Excessive sound pressure from earphones or headphones can cause hearing damage or loss. Connect the USB cable that comes with your monitor to the computer. Once this cable is connected, you can use the USB downstream connectors on the monitor.
Color depth 1.07 Billion colors Color gamut* 99% Adobe RGB 99% sRGB 99% REC 709 99% DCI-P3 Calibration accuracy Delta E < 2 (average) Connectivity • 1 x DP 1.2 (HDCP 1.4) • 1 x mDP 1.2 (HDCP 1.4) • 1 x DP 1.2 (out) with MST (HDCP 1.4) • 2 x HDMI 1.4 (HDCP 1.4) • 2 x USB 3.0 downstream port • 2 x USB 3.0 with BC1.2 charging capability at 2A (max) • 2 x USB 3.0 upstream port • 1 x Analog 2.0 audio line out (3.5mm jack) Border width (edge of monitor to active area) 22.71 mm (Top/Left/Right) 23.
Preset Display Modes Display Mode Horizontal Frequency (kHz) Vertical Pixel Clock Frequency (Hz) (MHz) Sync Polarity (Horizontal/ Vertical) 720 x 400 31.5 70.0 28.3 -/+ VESA, 640 x 480 31.5 60.0 25.2 -/- VESA, 640 x 480 37.5 75.0 31.5 -/- VESA, 800 x 600 37.9 60.0 40.0 +/+ VESA, 800 x 600 46.9 75.0 49.5 +/+ VESA, 1024 x 768 48.4 60.0 65.0 -/- VESA, 1024 x 768 60.0 75.0 78.8 +/+ VESA, 1152 x 864 67.5 75.0 108.0 +/+ VESA, 1280 x 1024 64.0 60.0 108.
MST Multi-Stream Transport (MST) Modes MST Source Monitor Maximum number of external Monitors that can be supported 2560 x 1600/60 Hz 2560 x 1600/60 Hz 1 1920 x 1200/60 Hz 2 NOTE: Maximum external monitor resolution supported is 2560 x 1600 60Hz only. Electrical Specifications Video input signals • Digital video signal for each differential line. Per differential line at 100 ohm impedance.
Physical Characteristics Connector type • DP (HDCP 1.4) connector (include DP in and DP out) • mDP (HDCP 1.4) connector • HDMI (HDCP 1.4) connector • Audio line-out • USB 3.0 connector (Port with battery icon supports BC 1.2) Signal cable type (in-box) DP to mDP, 1.8 M cable USB 3.0, 1.8 M cable Dimensions (with stand) Height (extended) 632.3 mm (24.89 inches) Height (compressed) 482.3 mm (18.99 inches) Width 686.9 mm (27.04 inches) Depth 217.0 mm (8.
Environmental Characteristics Compliant Standards TCO Certified Display RoHS Compliant BFR/PVC Free monitor (excluding cables) Temperature Operating Non-operating Humidity Operating Non-operating Altitude Operating Non-operating Thermal dissipation yes yes yes 0°C to 35°C (32°F to 95°F) –20°C to 60°C (–4°F to 140°F) 10% to 80% (non-condensing) 5% to 90% (non-condensing) 5,000 m (16,404 ft) (maximum) 12,192 m (40,000 ft) (maximum) 368.51 BTU/hour (maximum) 122.
Pin Assignments DP connector (in) Pin number 20-pin side of the connected signal cable 1 ML3(n) 2 GND 3 ML3(p) 4 ML2(n) 5 GND 6 ML2(p) 7 ML1(u) 8 GND 9 ML1(p) 10 ML0(n) 11 GND 12 ML0(p) 13 CONFIG1 14 CONFIG2 15 AUX CH (p) 16 DP_Cable Detect 17 AUX CH (n) 18 Hot Plug Detect 19 GND 20 +3.
DP connector (out) Pin number 20-pin side of the connected signal cable 1 ML0(p) 2 GND 3 ML0(n) 4 ML1(p) 5 GND 6 ML1(n) 7 ML2(p) 8 GND 9 ML2(n) 10 ML3(p) 11 GND 12 ML3(n) 13 CONFIG1 14 CONFIG2 15 AUX CH(p) 16 GND 17 AUX CH(n) 18 Hot Plug Detect 19 GND 20 DP_PWR About Your Monitor | 17
mDP connector Pin number 20-pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 (n) 4 CONFIG1 5 ML3 (p) 6 CONFIG2 7 GND 8 GND 9 ML2 (n) 10 ML0 (p) 11 ML2 (p) 12 ML0 (p) 13 GND 14 DP_Cable Detect 15 ML1 (n) 16 AUX (p) 17 ML1 (p) 18 AUX (n) 19 GND 20 +3.
HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 2 USB downstream ports. Your computer has the following USB ports: • 2 upstream - bottom • 4 downstream - 2 at left side, 2 at bottom Power Charging Port - the ports with battery icon supports fast current charging capability if the device is BC 1.2 compatible.
Plug-and-Play You can install the monitor in any Plug-and-Play-compatible system. The monitor automatically provides the computer system with its extended display identification data (EDID) using display data channel (DDC) protocols so the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the Monitor.
Setting Up the Monitor Attaching the Stand NOTE: The stand riser and stand base are detached when the monitor is shipped from the factory. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up. CAUTION: Place monitor on a flat, clean, and soft surface to avoid scratching the display panel.
• Hold the stand base with the triangle mark facing upward. • Align the stand base protruded blocks to the matching slot on the stand. • Insert the stand base blocks fully into the stand slot.
• Lift the screw handle and turn the screw clockwise. • After fully tightening the screw, fold the screw handle flat within the recess.
Using the Tilt, Swivel, and Vertical Extension NOTE: This is applicable for a monitor with a stand. If you purchased any other stand, refer to the respective stand setup guide for set up instructions. Tilt, Swivel and Vertical Extension With the stand attached to the monitor, you can tilt the monitor for the most comfortable viewing angle. 5° 30° 150 mm 30° 21° NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation in graphic-intensive applications (3D Gaming and etc.).
Single monitor connection Connecting the DP (or mDP) cable mDP DP NOTE: Default is DP port. Select input source on monitor to switch to mDP. Connecting the HDMI cable (Optional) HDMI HDMI Connecting the USB cable After you have completed connecting the DP-mDP cables, follow the procedure below to connect the USB 3.0 cable to the computer and complete your monitor setup: 1 a. Connect one computer: Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port on your computer. b.
USB USB a. Connect one computer USB USB 4 b. Connect two computers Turn On the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Troubleshooting. Multiple monitor connections Connecting the monitor for DP Multi-Stream Transport (MST) function DP out mDP mDP DP NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option.
Organizing Your Cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. Removing the Monitor Stand CAUTION: To prevent scratches on the LCD screen while removing the stand, make sure that the monitor is placed on a soft, clean surface. NOTE: The procedure below is applicable for the default stand. If you purchased any other stand, see the documentation shipped with the stand to set it up.
Wall Mounting (Optional) ஂ ถ ཱྀ ᑺ ᒦ ਪ ca t io n y Energ ti fi Co n s e r va ti o n C er NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1 Place the monitor on a soft cloth or cushion on a stable, flat table. 2 Remove the stand. 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover.
Operating the Monitor Turning on the Monitor Press the button to turn on the monitor. Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
The following table describes the front panel buttons: Front‑Panel Button Description 1 Use this button to choose from a list of preset color modes. Shortcut key: Preset Modes 2 Use this button to directly access the “Brightness/ Contrast” menu. Shortcut key: Brightness/Contrast 3 Use this button to choose from a list of Input Source. Shortcut key: Input Source 4 Menu 5 Use this menu button to launch the on-screen display (OSD) and select the OSD menu. See Accessing the Menu System.
Front‑Panel Button Use the buttons on the front of the monitor to adjust the image settings. 1 2 3 Front Panel Button Description 1 Use the Up (increase) and Down (decrease) keys to adjust items in the OSD menu. Up Down 2 Use the OK button to confirm your selection. OK 3 Use the Back button to go back to the previous menu.
Using the On-Screen Display (OSD) Menu Accessing the Menu System NOTE: Any changes you make using the OSD menu are automatically saved if you move to another OSD menu, exit the OSD menu, or wait for the OSD menu to disappear. 1 Press the button to launch the OSD menu and display the main menu.
Icon Menu and Submenus Description Brightness/ Contrast Use this menu to activate Brightness/Contrast adjustment. Dell UltraSharp UP3017A Energy Use Brightness/Contrast Input Source Color Display PIP/PBP 75% USB Selection 75% Audio Energy Menu Personalize Others Resolution : 2560x1600, 60Hz Brightness Contrast Input Source Brightness adjusts the luminance of the backlight (minimum 0; maximum 100). Press the button to increase brightness. Press the button to decrease brightness.
Icon Menu and Submenus DP Description Select DP input when you are using the DP (DisplayPort) connector. mDP HDMI 1 Use to select the DP input source. Select mDP input when you are using the mDP (mini DisplayPort) connector. Use to select the mDP input source. Select the HDMI 1 input when you are using the HDMI connector. Use to select the HDMI 1 input source. HDMI 2 Select the HDMI 2 input when you are using the HDMI connector. Use to select the HDMI 2 input source.
Icon Menu and Submenus Preset Mode Description When you select Preset Modes, you can choose Standard, ComfortView, Multimedia, Movie, Game,Color Temp., Color Space, or Custom Color from the list. Dell UltraSharp UP3017A Energy Use Brightness/Contrast Preset Modes Standard Input Source Input Color Format ComfortView Gamma Multimedia Reset Color Movie Color Display PIP/PBP Game USB Selection Audio Energy Menu Color Temp.
Icon Menu and Submenus Description • Color Space: Allows users to select the color space: Adobe RGB, sRGB, REC709, DCI-P3, CAL1, CAL2. Dell UltraSharp UP3017A Energy Use Brightness/Contrast Preset Modes Adobe RGB Input Source Input Color Format sRGB Color Gamma REC709 Display Reset Color DCI-P3 PIP/PBP CAL1 YYYY-MM-DD USB Selection CAL2 YYYY-MM-DD Audio Energy Menu Personalize Others Resolution : 2560x1600, 60Hz – Adobe RGB: This mode is compatible with Adobe RGB (99% coverage).
Icon Menu and Submenus Description • Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode. Use the and buttons to select the Gain, Offset, Hue, Saturation. Custom Color Gain Offset Hue Saturation – Gain: Select it to adjust input RGB signal gain level (default value are 100). – Offset: Select it to adjust RGB black-level offset value (default value are 50) to control your monitor base color.
Icon Menu and Submenus Input Color Format Description Allows you to set the video input mode to: RGB: Select this option if your monitor is connected to a computer (or DVD player) using the HDMI or DP-mDP cable. YPbPr: Select this option if your DVD player supports only YPbPr output.
Icon Menu and Submenus Display Description Use the Display menu to adjust image.
Icon Menu and Submenus Description PIP/PBP This function brings up a window displaying image from another input source. Thus you can watch two images from different sources at the same time.
Icon Menu and Submenus PIP/PBP Mode Description Adjusts the PBP (Picture by Picture) model to PIP Small, PIP Large, PBP Aspect Ratio, or PBP Fill. You can disable this feature by selecting Off. Off PIP/PBP (Sub) PIP Small PIP Large PBP Aspect Ratio PBP Fill USB Select Switch Video Swap Select between the different video signals that may be connected to your monitor for the PIP/PBP sub-window. Select PIP sub-window position.
Icon Menu and Submenus Description USB Selection Select the USB upstream signals from the list: DP, mDP and HDMI, thus the monitor’s USB downstream port (eg. keyboard and mouse) can be used by the current input signals when connecting a computer to either one of the upstream ports. The display and USB upstream ports connection can be changed by selecting the input source function. When you use only one upstream port, the connected upstream port is active.
Icon Menu and Submenus Description Audio source Allows you to set the audio source from the main window or the sub-window. Reset Audio Select this option to restore default audio settings.
Icon Menu and Submenus Description Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.
Icon Menu and Submenus Personalize Description Select from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Rotation, PIP/PBP Modes, USB Select Switch, or Video Swap and set as shortcut key.
Icon Menu and Submenus DDC/CI Description DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. Select Disable to turn off this feature. Enable this feature for best user experience and optimum performance of your monitor.
OSD Warning Messages When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), manual brightness adjustment is disabled. Dell UltraSharp UP3017A To allow manual adjustment of brightness, the Dynamic Contrast will be switched off. Do you want to continue? No Yes When the monitor does not support a particular resolution mode, you can see the following message: Dell UltraSharp UP3017A The current input timing is not supported by the monitor display.
When the monitor enters the Standby mode, the following message appears: Dell UltraSharp UP3017A Going into Standby mode… Activate the computer and wake up the monitor to gain access to the OSD. If you press any button other than the power button, the following messages will appear depending on the selected input: Dell UltraSharp UP3017A No DP signal from your device. Press any key on the keyboard or move the mouse or wake it up.
Dell UltraSharp UP3017A ? No HDMI1 Cable The display will go into Standby Mode in 4 minutes. www.dell.com/support/monitors or Dell UltraSharp UP3017A ? No HDMI2 Cable The display will go into Standby Mode in 4 minutes. www.dell.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. Self-Test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1 Turn off both your computer and the monitor. 2 Unplug the video cable from the back of the computer.
or Dell UltraSharp UP3017A ? No HDMI1 Cable The display will go into Standby Mode in 4 minutes. www.dell.com/support/monitors or Dell UltraSharp UP3017A ? No HDMI2 Cable The display will go into Standby Mode in 4 minutes. www.dell.com/support/monitors 4 This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5 Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
Built-in Diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode. 1 2 3 4 5 6 To run the built-in diagnostics: 1 Make sure that the screen is clean (no dust particles on the surface of the screen).
Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What You Symptoms Experience No Video/Power No picture LED off Possible Solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully.
Common Symptoms What You Experience Missing Color Picture missing color Possible Solutions • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color • Change the settings of the Preset Modes in the not good Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD.
Specific Symptoms No image when using DP connection to the PC What You Experience Black screen Possible Solutions • Verify which DP standard (DP 1.1a or DP 1.2) is your Graphics Card certified to. Download and install the latest graphics card driver. • Some DP 1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection, press and hold DP select key for 8 sec to change the monitor setting from DP 1.2 to DP 1.1a.
Appendix Safety Instructions For displays with glossy bezels the user should consider the placement of the display as the bezel may cause disturbing reflections from surrounding light and bright surfaces. WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI). FCC Notices (U.S.
Setting Up Your Monitor Setting Display Resolution to 2560 x 1600 (maximum) For best performance, set the display resolution to 2560 x 1600 pixels by performing the following steps: In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 2560 x 1600. 4 Click OK.
Non-Dell computer In Windows Vista, Windows 7, Windows 8 or Windows 8.1: 1 For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2 Right-click on the desktop and click Personalization. 3 Click Change Display Settings. 4 Click Advanced Settings. 5 Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.). 6 Refer to the graphic card provider website for updated driver (for example, http://www.ATI.
Maintenance Guidelines Cleaning Your Monitor WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. CAUTION: Read and follow the Safety Instructions before cleaning the monitor. For best practices, follow these instructions in the list below while unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
