Users Guide

Linux Troubleshooting

This section describes possible troubleshooting steps related to Linux Operating System.

Known Issues

The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for

Linux operating systems. Also see the corresponding Readme for Linux at dell.com/support/manuals.

NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest

information regarding known issues.

Diagnostic Tasks Will Not Run While a DUP Reboot is Pending

If you try to run a diagnostic task and there are pending updates, the diagnostic task fails.

To resolve this, complete all pending updates, reboot the system and then run a diagnostic task.

Abnormal Termination of a DUP

A DUP may stop abruptly due to a power outage or abnormal termination.

To resolve this:

1. Remove the lock file from the lock folder.

2. Type the command: rm -f /var/lock/.spsetup.

3. Run the DUP again to reapply the update.

Mellanox Inventory Collector is Failing

If you run the Mellanox Inventory Collector after running the Broadcom Inventory Collector, then

Mellanox Inventory Collector fails.

To resolve, run the Mellanox Inventory Collector prior to Broadcom Inventory Collector or install

Mellanox Ethernet drivers.

Error While Loading Shared Libraries

The following error may be displayed when you load shared libraries. Error while loading shared

libraries: libstdc++.so.5: Cannot open shared object file: No such file or directory.

To install the compatibility libraries, using the following command: RPM -ih compat-libstdc+

+-33-3.2.3-47.3.i386.rpm.