Owner's Manual

40 Troubleshooting

DUP Message Logs

Logging occurs when you install a DUP. The logs maintain information about

all update activity. Update Packages write messages to the following logs:

• Package log

• Support log

• Windows operating system event log

Package Log

Use the Package log to view and analyze various events and errors that may

have occurred during the package installation. The Package log file resides in

the following default location:

C:\dell\updatepackage\log\packagename.txt

where C: is your system drive and packagename is the name of the DUP that

you installed.

This log is encoded in Unicode, which supports localized systems.

You must reboot the

system for the update

to take effect.

If you shut down or power off the system after

performing an update, you will lose the

update.

An Update Package is

already running. Wait

until it is complete

before proceeding with

another update.

You can run only one DUP at a time.

This Update Package is

not installed. Software

application name:

<name> Package version:

Would you like to

install?

In interactive mode, if a fresh install is

applicable, you are presented with a choice to

install or not. The package version is also

displayed.

Table 4-1. Update Packages: Message Information (continued)

Message Description/Solution