User's Manual

Troubleshooting 61
DUP Message Logs
Logging occurs when you run a command for a DUP. The logs maintain
information about all update activities. DUPs write to the Messages log.
If you install the same package more than once on the same system, the log
is appended.
Messages Log
Messages log files reside in the following default location:
/var/log/dell/updatepackage/log
The messages log file includes the following information:
• Date and time the DUP was launched
• Package release ID number
• The full path and filename of the support log generated by the command
•DUP type
• DUP version
• Framework version of the DUP
• Version that was previously installed on the system
• Version that the command is trying to apply to the system
• Exit code that results from execution of the command
• Whether a reboot was performed
NOTE: The support log files are intended for use by Dell support personnel.
Dell encourages you to redirect the DUP output to a file of your choice.
Messages Log File
Message logs are informational messages that you can view in one of the
messages files in the /var/log directory. The messages files in the /var/log
directory contain messages about a wide range of events on the system.
Therefore, you must scan through the log file to find the messages that are
relevant to DUPs. The following two messages are from two different dates.
The example dated September 10 is an example of a command that qualifies
for successful execution, but requires a reboot. The example dated
September 19 is an example of a command failure.