User's Manual

42 Troubleshooting
The system should be restarted for the update to take
effect.
=================> Update Result <=================
Update ready to be applied at reboot
Application: BIOS
Previous version: A19
New version: A21
=====================================================
Exit code = 2 (Reboot required)
2006-11-09 10:23:11
Support Log
Use the Support log to view and analyze execution details that have occurred
during the package installation. Contents of this log are useful when
communicating with Dell™ support representatives during issue diagnosis.
This log includes package XML details for the specific device updated.
The Support log file resides in the following default location:
C:\dell\updatepackage\log\support\packagename.log
where C: is your system drive and packagename is the name of the DUP that
you installed. If you install the same package more than once on the same
system, the package appends the output to this log. This log is encoded in
Unicode, which supports localized systems.
Support Log File Example
====<< PACKAGE LOG (SEZ) >>====> Dell Update Package
application started <==============================
Command:
C:\WINDOWS\TEMP\DUPBIOS\PE2850_BIOS_WIN_A06.EXE /f /s
/l=C:\WINDOWS\TEMP\5000012.dup
Date:2006-11-13 16:59:11
=====================================================