Dell Update Packages Version 7.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Getting Started.............................................................................................................................7 What’s New in This Release.....................................................................................................................................7 Before You Begin....................................................
Updating Many Systems..................................................................................................................................16 Remote Terminal Sessions...............................................................................................................................16 Stand-alone Systems and Firewalls.................................................................................................................17 Confirming the Update..................................
7 Windows Troubleshooting.......................................................................................................41 Known Issues..........................................................................................................................................................41 Inventory Failure on Microsoft Windows Operating System...........................................................................41 Messages.......................................................................
Getting Started 1 A Dell Update Package (DUP) is a self-contained executable in a standard package format that updates a single software element on the system.
1. Log on to support.dell.com and select Support for Enterprise IT. 2. Select Drivers and Downloads. 3. Enter the service tag or choose your product model. NOTE: In case you enter the service tag, there is no need choose the product family, line etc. 4. Select the product family and product line. 5. Select the operating system, language, category, and the update importance. Lists of applicable updates are displayed. 6. Click Download. 7.
image for the previous version has already been deleted because the same version overlaid the previous version. In MAS022 partition every device has a folder; the name of the folder is same with the unique component ID of the device. Under the component ID folder, two folders named as current and previous are created, where current folder has the payload which was flashed recently and previous folder carries the payload which was flashed earlier.
NOTE: The required minimum kernel version is 2.6.9-42. Windows Prerequisites and Features Before installing DUPs, read the information provided online and in the download package. Ensure that the updates you selected are necessary and appropriate for the system. You may also need to complete some or all of the following steps: NOTE: Run the DUP Check option on the target system to ensure that the system meets the prerequisites for performing an update.
• Download the currently installed version of drivers, BIOS, and firmware, so that you have a backup plan in case of any issues. • Make sure that you have a backup of operating system files or system configuration files stored on a system other than the one you are updating. • Make sure that the updates are planned for and performed by the system administrator who knows which applications could be affected.
Using Dell Update Packages 2 Dell provides a number of aids to help you determine whether or not the system requires an update. You can download DUP from support.dell.com. For more information, see Downloading DUPs. NOTE: DUPs currently does not support every device type. DUPs will be available on additional devices in future releases. Updating Packages Component and System Compatibility You can run the DUP and read the summary information.
Verifying the Digital Signature A digital signature is used to authenticate the identity of the signer of an Update Package and to certify that the original content is unchanged. Digital signature of DUPs gives you a more reliable and trustful method of authentication. Verifying the digital signature ensures that the original Update Package was received correctly and that the content has not been modified since it was signed.
Verifying the Digital Signature A digital signature is used to authenticate the identity of the signer of an Update Package and to certify that the original content is unchanged. Digital signature of DUPs gives you a more reliable and trustful method of authentication. Verifying the digital signature ensures that the original Update Package was received correctly and that the content has not been modified since it was signed.
Effects of Applying the Updates on a Running System This section describes all the effects of applying the updates on a Running System. System Reboot Required Certain packages, such as those that update the system BIOS, require a reboot for the new software to take effect. After you apply an update that requires a reboot, you must restart the system to complete the update. You have the option of choosing to defer the reboot until another time as long as you do not turn off the system.
Stand-alone Systems and Firewalls For systems that are not connected to the Internet or that have firewall which block user downloads, you need to download DUP from support.dell.com by using a system that has Internet access, such as desktop or portable computer. You can make DUP available to the system by copying them onto removable media that the system supports. Confirming the Update To ensure that DUPs were applied to the system, review the console output that was generated during execution.
Performing BIOS and Firmware Updates Using Dell Linux Online Repository 3 You can update the system to the latest version or to a specific version of the BIOS and firmware available in the Dell Linux online repository. The updates are available in the RPM Package Manager (RPM) format. RPM is a standard package format for software updates specific to Linux operating systems.
Installing Firmware Tools Depending on the repository management software you are using, run one of the following commands to install firmware-tools: 1. For yum: yum install dell_ft_install 2. For up2date: up2date -i dell_ft_install 3. For rug: rug install dell_ft_install 4.
Updating BIOS and Firmware Using GUI 1. To start the interactive GUI, run the following command:inventory_firmware_gui 2. The Inventory and Update Firmware window displays the existing versions of components on the system and the component versions that are available to be installed. 3. To update BIOS and firmware on the system to the versions available in the repository: a) Select the required devices to be updated and click Update Firmware. The Update Firmware dialog box is displayed.
Update and Rollback in Lifecycle Controller Enabled Server 4 Dell Lifecycle Controller Enabled Server is an embedded configuration utility that enables systems and storage management tasks from an embedded environment throughout the system’s life cycle. Residing on an embedded flash memory card, Lifecycle Controller is similar to a BIOS utility in that it can be started during the boot sequence and can function independently of an installed operating system.
NOTE: Rollback is not supported in the operating system environment. To enable rollback, ensure that you boot into Lifecycle Controller.
Command Line Interface Reference 5 You can display information about CLI options by typing the DUP name and either -h or --help at a command line prompt. The console displays all of the command line options and provides help for each choice. Linux CLI Options For a list of the CLI options for Linux, a description of each option, and the command syntax see the following table. CLI Option CLI Task Description Command Syntax (no option; run command without options) Run commands in interactive mode.
CLI Option CLI Task Description Command Syntax -r Reboot the system, if required, after performing the update. The reboot does not occur: . /packagename .bin -r ‑q Reboot option • • If the DUP fails or is not applicable to the target system. If the DUP does not require the target system to be rebooted. NOTE: The -q option is required with this option.
CLI Option CLI Task Description Command Syntax /c Determines if the update can be applied to the target system. The /s option is required with this option. Options /f, /e, and /r are not valid with this option. When you click Install in the graphical user interface (GUI) mode, the same checking process is performed. packagename .exe /s /c /l=c:\pkg.log Check option /e= Extract option /f Force option Extracts all files contained in the DUP packagename .
CLI Option CLI Task Description Command Syntax Options /e and /c are not valid with this option. /s Silent option Executes the update silently without user intervention. When /s is not specified, the DUP is launched in GUI (interactive) mode. The /s option is required when using the /e, /f, /c, /l, and /u options. packagename .exe /s /l=c:\pkg.log NOTE: Using the /s option causes all output to be written to log files. /u= Unicode Log option Appends logged messages to a packagename .
Value Message Name Display Name Description • The DUP is not compatible with the devices found in your system. A QUAL_HARD_ERROR cannot be suppressed by using the /f switch. 6 REBOOTING_SYSTEM Rebooting system The system is being rebooted. 9 RPM_VERIFY_FAILED RPM verification has failed The Linux DUP framework uses RPM verification to ensure the security of all DUP dependent Linux utilities.
Linux Troubleshooting 6 This section describes possible troubleshooting steps related to Linux Operating System. Known Issues The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Linux operating systems. Also see the corresponding Readme for Linux at support.dell.com/manuals. NOTE: The readme.txt file, which is available at support.dell.com/manuals, provides the latest information regarding known issues.
Kernel Panic While Running Storage Controller Firmware Update Packages Linux systems running one or more applications that interact with SCSI devices in certain ways are known to cause a kernel panic situation. To resolve this, stop the Dell OpenManage Server Administrator and Dell OpenManage Server Administrator Storage Management Service before running storage controller firmware DUPs.
Messages For descriptions and solutions to messages that you may receive when running DUPs, see the following table. Message Description/Solution This Update Package is not compatible with your system Your system: System(s) supported by this package: Select a compatible DUP, and try the update again. This Update Package cannot be executed under the current operating system. DUPs supports Linux operating systems and kernels supported by the -- rebuild option.
Message Description/Solution This package is not compatible with the version of Server Agent on your system. You must upgrade to Server Administrator before running this package. Use an alternative update method from support.dell.com. This update package requires an OpenIPMI driver. Currently no OpenIPMI driver is installed on the system. The DUP you selected cannot be installed because you do not have the OpenIPMI driver installed on the system.
Message Description/Solution An Update Package is already running. Wait until it is complete before proceeding with another update. You can run only one DUP at a time. WARNING: DO NOT STOP THIS PROCESS OR INSTALL OTHER DELL PRODUCTS WHILE UPDATE IS IN PROGRESS. THESE ACTIONS MAY CAUSE YOUR SYSTEM TO BECOME UNSTABLE. Do not interrupt DUP execution. Cannot find utilities on the system to execute package. The package must have certain utilities to execute.
Message Description/Solution following utilities are on the path: Rebuilding Package Failed - Error creating driver support directory. The package could not be rebuilt because the support directory could not be created. Rebuilding Package Failed - Error copying kernel modules. The package could not be rebuilt because the kernel modules could not be copied. Rebuilding Package Failed - Error recreating archive. The package could not be rebuilt because the archive could not be recreated.
Message Description/Solution with error code= packagename.bin: Rebuilding Package failed - Unable to extract package contents. Make sure that there is enough space in the /tmp directory. packagename.bin: Rebuilding Package Kernel is already supported by this package. You do not have to rebuild this package because you have already customized the package for the kernel.
Message Description/Solution for any direct, indirect, incidental, special, or consequential damages suffered during or after package customization and execution. In no event shall Dell Inc. be held liable for any direct, indirect, incidental, special, or consequential damages suffered during or after package customization and execution. Fully consider this statement before executing a customized package that was enabled by the ‑‑rebuild option. packagename.
Message Description/Solution (dup dup execution). Warning: Screen widths of less than can distort the information view. To optionally correct this, answer to stop package execution. Widen the terminal window to the required size and then re-execute the package interactively. DUP Message Logs Logging occurs when you run a command for a DUP. The logs maintain information about all update activities. DUPs write to the Messages log.
Windows Troubleshooting 7 This section describes possible troubleshooting steps related to Windows Operating System. Known Issues The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Windows operating systems. Also see the corresponding Readme for Windows at support.dell.com/manuals. NOTE: The readme.txt file, which is available at support.dell.com/manuals, provides the latest information regarding known issues.
Message Description/Solution This Update Package is not compatible with your system. Your system: Systems(s) supported by this package: ...: Select a compatible DUP, and try the update again. This Update Package cannot be executed under the current operating system. The Operating System is not supported by DUP. For a list of supported Operating System check the Dell Systems Software Support Matrix. This document is available at support.dell.
Message Description/Solution Package version: Installed version: This package is not compatible with the version of Server Agent on your system. You must upgrade to Server Administrator before running this package. Use an alternative update method from support.dell.com. Administrator privileges are required to perform this update. Log in with Administrator privileges, and try the update again. You must reboot the system for the update to take effect.
• Version that the command is trying to apply to the system • Exit code that results from execution of the command • Whether a reboot was performed : NOTE: The support log files are intended for use by Dell support personnel. Dell encourages you to redirect the DUP output to a file of your choice.
Frequently Asked Questions 8 Question: Must I reboot my system after applying every Dell Update Package (DUP)? Answer: DUPs that are running in the interactive mode determine if it is necessary to reboot the system. If so, you are prompted to reboot. In the silent unattended mode, the exit code is set to 2, which indicates that a system restart is required. Question: Which operating systems are supported by DUPs? Answer: The Dell Systems Software Support Matrix available at support.dell.
Answer: Yes. Download the DUP for the previous version of the system BIOS from support.dell.com and install it. If a DUP is not available, use one of the other formats on support.dell.com. Question: Why does the DUP for the system BIOS require a reboot? Answer: The BIOS update is applied only after you reboot the system. Question: I'd like to apply several updates to my system at once.
9 Trusted Platform Module and BitLocker Support A Trusted Platform Module (TPM) is a secure microcontroller with cryptographic capabilities designed to provide basic security‑related functions involving encryption keys. It is installed on the motherboard of the system, and communicates with the rest of the system using a hardware bus. You can establish ownership of the system and its TPM through BIOS setup commands.
NOTE: For mass BIOS updates, create a script that disables BitLocker, installs the update, reboots the system and then re‑enables BitLocker. For one‑to‑one Dell Update Package (DUP) deployments, manually disable BitLocker and then re‑enable it after rebooting the system.
10 Microsoft Windows Server 2008 User Account Control In Microsoft Windows Server version 2008 and earlier, user accounts were often members of the local Administrators group and had access to administrator privileges. Members of the local Administrators group could install, update, and run software since an Administrator account has system-wide access. When a user was added to the local Administrators group, that user was automatically granted Windows privilege.
UAC Restrictions When Running DUPs remotely By default, after UAC starts, all Administrator Account users login as Standard Users. Thus, rights to access critical system resources are not available until the user confirms the privilege elevation request. This restriction disables the option to remotely deploy DUPs. UAC returns an Access Denied error if the management node agent runs on these login credentials.
