User's Manual

Windows Troubleshooting

This section describes possible troubleshooting steps related to Windows Operating System.

Known Issues

The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Windows

operating systems. Also see the corresponding

Readme for Windows

at support.dell.com/manuals.

NOTE

: The readme.txt file, which is available at support.dell.com/manuals, provides the latest information

regarding known issues.

Inventory Failure on Microsoft Windows Operating System

NOTE

: This issue is applicable to systems running Windows operating system version 2008 and higher.

NOTE

: An in-built feature called User Account Control (UAC) automatically reduces the potential of security

breaches for a system running on Windows operating system.

Before you run SUU or DUPs on the system, change the security options in Group Policy Editor. To do so:

1. Open Group Policy Editor using one of the following methods:

– For Local Group Policy, click Start

→

Run → gpedit.msc

– For Active Directory -based Group Policy Object (GPO), click Start → Run → gpedit.msc and browse to the

required GPO.

NOTE

: Ensure that the system is a member of the domain.

The

Group Policy Editor Window is displayed.

2. Browse to Computer Configuration → Windows Settings → Security Settings → Local Policies → Security

Options .

3. Navigate to User Account Control → : Behavior of the elevation prompt for administrators in Admin Approval

Mode .

4. Right-click and select

Elevate without prompt.

Messages

For descriptions and solutions to messages that you may receive when running DUPs, see the following table. Also see

the corresponding

Readme for Microsoft Windows

at support.dell.com/manuals.

Message Description/Solution

This Update Package is not compatible

with your

system. Your system: <system model

name>

Select a compatible DUP, and try the update again.