Owner's Manual

contains feature enhancements or changes that will help keep the system software current and
compatible with other system modules (firmware, BIOS, drivers, and software).
Open Issues and Resolutions
Fixed Issu es/def
For all Dell Update Packages
• On systems with a FAT32 partition as the boot drive, you cannot execute DUPs and the inventory
collector used by SUU as FAT32 does not support access control lists.
• Do not run other applications while executing Dell Update Packages.
• For firmware Dell Update Packages, an update package will not inventory the device if only a
native non-Dell driver is installed. Therefore, firmware update packages cannot upgrade a device
with a native driver.
• For driver Dell Update Packages, an update package can inventory the device, but will not
upgrade the driver if the native driver is at a higher version than the Dell driver being installed.
• On some servers running Windows 2000 Server, the digital signature information of signed Dell
Update Packages displays the message "The certificate is not valid for requested usage."
Root Cause:
The message is caused by an out-of-date root certificate on the server.
Solution:
To update the root certificate:
1) Enable Windows Update.
2) Go to www.update.microsoft.com.
3) Select "Custom" to perform a scan of the machine for updates. After the scan completes, it will
list all available updates.
4) Select the "Software, Optional" category.
5) Look for "Root Certificates Update", and select it. The root certificates will be updated.
6) After the root certificates are updated, check the digital signature information of the Dell Update
Packages again. The information should now indicate that the digital signature is valid.
See the following Website for reference:
"http://msdn.microsoft.com/library/default.asp?url=/library/en-
us/dnsecure/html/rootcertprog.asp"
• If you encounter the message, "This Update Package is not compatible with any of the devices
detected on your system", for a supported device, ensure that you have the latest Dell drivers for
the system from the Dell Support website at www.support.dell.com.
• If you are using Windows BitLocker on Windows Server 2008, wait for BitLocker to finish
encrypting the drive before executing Dell Update Packages.
• The DUP update process involves several resets to the USB bus which cause all USB devices to be
enumerated again by the Operating System. If you insert the USB device for the first time and if
you are prompted with the “Scan and Fix” process, select it to avoid multiple “Scan and Fix”
messages each time the USB bus reset happens.
• Dell Update Packages do not require new refreshes of existing DUPs to be reinstalled since the
firmware or driver payload does not change when the DUP is refreshed. A new DUP is available if
changes have been made to the firmware or driver payload.