User's Manual

Linux Troubleshooting

This section describes possible troubleshooting steps related to Linux Operating System.

Known Issues

The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) for Linux operating

systems. Also see the corresponding

Readme for Linux

at dell.com/support/manuals.

NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding

known issues.

Diagnostic Tasks Will Not Run While a DUP Reboot is Pending

If you try to run a diagnostic task and there are pending updates, the diagnostic task fails.

To resolve this, complete all pending updates, reboot the system and then run a diagnostic task.

Abnormal Termination of a DUP

A DUP may stop abruptly due to a power outage or abnormal termination.

To resolve this:

1. Remove the lock file from the lock folder.

2. Type the command: rm -f /var/lock/.spsetup.

3. Run the DUP again to reapply the update.

Error While Loading Shared Libraries

The following error may be displayed when you load shared libraries. Error while loading shared libraries: libstdc++.so.5:

Cannot open shared object file: No such file or directory.

To install the compatibility libraries, using the following command: RPM -ih compat-libstdc++-33-3.2.3-47.3.i386.rpm.

Insufficient Free Physical Memory to Load the BIOS Image

BIOS updates require enough free physical memory to load the entire BIOS image into the physical memory. If there is

insufficient free physical memory available on the system to load the BIOS image, the DUP for the BIOS may fail. To

resolve this, the BIOS can be updated using the diskette method, run the DUP after adding more memory or immediately

after a reboot.