User's Manual

Troubleshooting for Systems Running Windows

This section describes possible troubleshooting steps related to systems running Microsoft Windows.

Known Issues

The issues listed below are known issues and corrective actions for Dell Update Packages (DUPs) on systems running

Windows operating systems. Also see the corresponding

Readme for Windows

at dell.com/support/manuals.

NOTE: The Readme file, which is available at dell.com/support/manuals, provides the latest information regarding

known issues.

Inventory Failure

NOTE: This issue is applicable to systems running Windows Server 2008 and higher.

NOTE: An in-built feature called User Account Control (UAC) automatically reduces the potential of security

breaches for a system running Windows operating system.

Before you run SUU or DUPs on the system, change the security options in Group Policy Editor.

1. Open Group Policy Editor using one of the following methods:

– For Local Group Policy, click Start → Run → gpedit.msc .

– For Active Directory -based Group Policy Object (GPO), click Start → Run → gpedit.msc and browse to the

required GPO.

NOTE: Ensure that the system is a member of the domain.

The Group Policy Editor window is displayed.

2. Browse to Computer Configuration → Windows Settings → Security Settings → Local Policies → Security

Options .

3. Navigate to User Account Control → Behavior of the elevation prompt for administrators in Admin Approval Mode.

4. Right-click and select Elevate without prompt.

Messages

For descriptions and solutions to messages that you may receive when running DUPs, see the following table. Also see

the corresponding

Readme for Microsoft Windows

at dell.com/support/manuals.

Table 6. Messages

Message Description/Solution

This Update Package is not compatible

with your

Select a compatible DUP, and try the update again.