User's Manual

8
Frequently Asked Questions
Question: Must I reboot my system after applying every Dell Update Package (DUP)?
Answer: DUPs that are running in the interactive mode determine if it is necessary to reboot the system. If so, you are
prompted to reboot. In the silent unattended mode, the exit code is set to 2, which indicates that a system restart is
required.
Question: Which operating systems are supported by DUPs?
Answer: The Dell Systems Software Support Matrix available at dell.com/support/manuals has information about the
various Dell systems, the operating systems supported by these systems, and the Dell OpenManage components that
can be installed on these systems.
Question: How do I perform updates if my operating system is not supported by DUPs?
Answer: For those operating systems that are not currently supported, you can perform updates by using the existing
update formats from dell.com/support.
Question: I cannot locate a DUP on dell.com/support for my device. Where is it?
Answer: Make sure that you have provided all the required information for downloading DUPs, such as product
category, product line, product model, download category, and operating system.
DUPs are not available for all devices. Dell will continue to make additional DUPs available for more devices in future
releases. See the readme.txt file for a list of devices currently supported by DUPs.
Question: I'm using a software distribution tool to deploy my applications or operating system updates to my remote
servers. Can I use DUPs with this tool to remotely update my servers?
Answer: DUPs are designed to work with most software distribution tools. For more information, see the documentation
for the tool.
Question: Where can I find the error messages generated by a DUP that is running in an unattended mode?
Answer: The execution messages are stored in the Package log file and in the Windows System Event Log (SEL), which
are described in Messages Log Files section of this guide.
The Package log file resides in the following default directory: C:\dell\updatepackage\log\packagename.txt
The Windows SEL is available through the Windows Event Viewer.
Question: When I execute a DUP from the command line prompt, I continue to see Windows dialog boxes and pop-up
messages. Can I direct the output to the command line prompt console?
Answer: Use the /s and /l options to direct the output to the log files.
Question: How can I gain access to the DUP dependency information and other information?
Answer: This information is displayed on the initial graphical user interface (GUI) screen when you run the DUP.
Some information is also available by using the CLI,/c/s options. (You must use the /c /s options together.) However, this
method provides limited information, such as the version of the update and whether it is applicable for the target system.
Question: Can I use DUPs on other vendors’ systems?
Answer: No. DUPs are designed for use on Dell systems only.
Question: I recently updated the BIOS on my system and now I would like to go back to the previous version. Can I do
this with DUP?
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