User's Manual

This command runs the installation for managed system software, and uninstalls the Broadcom agent. This execution is
in an unattended but not silent mode.
NOTE: A Globally Unique Identifier (GUID) is 128 bits long, and the algorithm used to generate a GUID guarantees
each GUID to be unique. The product GUID uniquely identifies the application. In this case, the product GUID for
Server Administrator is {54C04D53-C3C3-46EA-A75F-7AFF4BEB727C}.
MSI Return Code
An application event log entry is recorded in the SysMgmt.log file. Table 3 shows some of the error codes returned by
the msiexec.exe Windows Installer Engine.
Table 11. Windows Installer Return Codes
Error Code Value Description
ERROR_SUCCESS 0
The action is completed successfully.
ERROR_INVALID_PARAMETER 87
One of the parameters was invalid.
ERROR_INSTALL_USEREXIT 1602
The user canceled the installation.
ERROR_SUCCESS_REBOOT_RE
QUIRED
3010
A restart is required to complete the
installation. This message is indicative
of a successful installation.
NOTE: See support.microsoft.com for full details on all the error codes returned by the msiexec.exe and
InstMsi.exe Windows installer functions.
E-mail Alert Action
Question: Why am I not receiving e-mails after setting up e-mail alert action?
Answer: If you have an Antivirus Client installed on the system, then configure it to allow e-mails.
Discovery
Question: Why are SUSE Linux Enterprise and Red Hat Enterprise Linux based-servers not displayed in the Server
category after I have discovered it using SSH protocol?
Answer: The OpenManage Essentials SSH plugin uses sshlib2. sshlib2 fails to authenticate Linux servers which have
disabled the Authentication by password option. To enable the option:
1. Open the file /etc/ssh/sshd_config in edit mode and search for the key PasswordAuthentication.
2. Set the value to yes and save the file.
3. Restart the sshd service /etc/init.d/sshd restart.
The servers are now displayed under the Server category in the Device tree.
Question: What troubleshooting can I do if a discovery task fails to create or run?
Answer: Ensure that the DSM Essentials Task Manager service is running in Windows services.
Question: Why are my ESX virtual machines not correlated with their ESX host server?
Answer: You must discover the ESXi host server using SNMP and WSMan or the guest virtual machine will not correlate
correctly when discovered using SNMP.
Question: Why are devices discovered with WMI getting classified as Unknown?
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