User's Manual

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Question: What order are packages installed on a system?
Answer: Packages are applied in the following order:
1. Driver
2. Firmware
3. Firmware ES
4. BIOS
Question: How do I configure Internet Explorer with Enhanced Security Configuration to ensure that OpenManage
Essentials can utilize all features that use resources from Dell online?
Answer: To ensure that these features work in the Dell Open Manage Essentials console on an environment with
Internet Explorer Enhanced Security Configuration enabled. The user needs to add *.dell.com to the Trusted sites zone.
Import Catalog and System Update require internet access when the user selects Dell Online as the source.
The warranty report also uses Dell online resources to retrieve information and also will not return data without it.
Question: What if IPMI is disabled after installing BMC Utility?
Answer: Try restarting DSM Essentials Network Monitor Service, DSM Essentials Task Manager service and restart IIS.
Question: What is Omremote?
Answer: Omremote enables you to execute remote Server Administrator command line tasks (inband) and also helps
you to deploy Server Administrator on remote Dell servers. Omremote is an executable file that is located at C:\Program
Files\Dell\SystMgt\Essentials\bin folder. It uses WMI connection for the Windows-based devices and SSH for the Linux-
based devices. Ensure that the required ports are opened. Omremote commands require a Server Administrator
supported operating system with Server administrator installed. To install/update Server administrator on the remote
system, you must use an operating system preinstall package.
Question : How do I load a Dell catalog for software update? or What do I do when I get errors when trying to run
software update tasks?
Answer:
1. Download the catalog to the OpenManage Essentials system directly or use an System Update Utility DVD in the
local system drive.
2. Browse for catalog.xml file on the local system or DVD (not on a file share, it is possible to use a file share, but for
troubleshooting, do not use file share.)
3. Now, create software update tasks. If tasks fail, more information is found in the task details.
4. Try setting all internet explorer security settings to LOW if tasks do not run.
Logs
Question: How do I enable logging in OpenManage Essentials?
Answer: To enable logging:
1. Go to C:\Program Files (x86)\Dell\SysMgt\Essentials\configuration or the path where OpenManage Essentials is
installed.
2. Open the dconfig.ini file using notepad.
3. In the [Logging] section, modify the following:
– Set LOG_ENABLED=true to enable logging
– Set LOG_TO_FILE=true to write logs to a file
– Enter a path for LOG_FILE_PREFIX. For example, LOG_FILE_PREFIX=C:\windows\temp.
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