Support Manual

Dell OpenManage Essentials v1.2 – Device Support

Device Health

Health status reflects the overall health of the device contributed by their SNMP agent. The health status

can be Critical, Warning, Normal or Unknown. Please refer to the Table 2 for more details:

Table 3: Device Health Symbols

Symbol Description

Denotes that a device is critical and requires attention. This information is rolled up to the

parent device type. For example if a PDU is in critical state and requires attention the same

symbol is assigned to the parent device type, i.e. Power Devices. Critical health state is given the

highest priority. That is, in a group, if different devices are in different states, and if one device

is in critical state, then the state of the parent device type is set to critical.

Denotes that there is a deviation from the expected behavior, but the device is still

manageable.

Denotes that the device is working as expected.

Denotes the device does not have proper instrumentation or proper protocol was not used to

discover the device.

Warranty Information support

OpenManage Essentials 1.2 supports warranty by providing in-built report for warranty information &

launch point online for warranty renewal. This warranty information is collected at run time from Dell

website by providing corresponding service tag of the hardware.

Warranty information is based on the service tag and is available for Dell Compellent and Dell Force 10

devices. It is not available for Dell KVM, PDU and UPS devices. Warranty report for Dell Compellent and

Dell Force10 device can be viewed by navigating to Reports -> Warranty Information tab as shown below:

Figure 10: Warranty Information