Support Manual

Dell OpenManage Essentials v1.2 – Device Support
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ProSupport with Dell SupportAssist
The Dell SupportAssist plug-in proactively identifies hardware failures in your IT environment, and
provides you with an efficient and personalized support experience. The Dell SupportAssist plug-in is
bundled as part of the OpenManage Essentials installation media and can be installed from there as
required.
Dell SupportAssist integrates with OpenManage Essentials to give you the added capabilities of secure
remote monitoring so you know how your systems are performing at all times. SupportAssist is designed to
help you manage your environment proactively with the following features:
• Detects and analyzes problems using automated data collection and diagnostics
• Helps accelerate resolution by automatically generating notifications and accurate case
information with your Dell support team
• Provides parts replacement, as needed, directly from Dell
Dell force10 devices are currently covered under ProSupport with Dell SupportAssist. For more
information please visit:
www.dell.com/learn/services/support-assist
Learn More
Please Visit: www.delltechcenter.com/ome