Support Manual

Dell OpenManage Essentials v1.2 – Device Support
3
Contents
Executive summary ...................................................................................................... 5
Introduction .............................................................................................................. 5
Scope ................................................................................................................... 5
Pre-requisites ......................................................................................................... 5
Protocol Support ...................................................................................................... 5
Device Discovery/Inventory & Classification ........................................................................ 6
Classification .......................................................................................................... 7
Dell Compellent .................................................................................................... 7
Dell Force10 ........................................................................................................ 9
Dell KVM ............................................................................................................ 10
Dell PDU ............................................................................................................ 10
Dell UPS ............................................................................................................. 11
Device Health ........................................................................................................... 12
Warranty Information support ........................................................................................ 12
Application Launch ..................................................................................................... 13
Configuring Custom URLs ........................................................................................... 13
Creating a Custom URL ........................................................................................... 13
Launching the Custom URL ...................................................................................... 14
Alerts (SNMP Traps) .................................................................................................... 15
Understanding the Alert types ..................................................................................... 15
Viewing Alerts from a Device ...................................................................................... 15
Viewing Alert Categories ........................................................................................... 16
Configuring Alert Actions ........................................................................................... 18
Configuring Warranty Email Notifications ....................................................................... 19
Configuring Warranty Scoreboard Notifications ................................................................. 20
Troubleshooting ......................................................................................................... 21
OpenManage Essentials Troubleshooting Tool ................................................................... 21
Troubleshooting Discovery of a Dell Compellent, Force10, KVM, PDU or UPS Device .................. 21
ProSupport with Dell SupportAssist .................................................................................. 23
Learn More ............................................................................................................... 23
Figures
Figure 1: Discovery Range Configuration ............................................................................ 6
Figure 2: ICMP Configuration .......................................................................................... 6
Figure 3: SNMP Configuration .......................................................................................... 7