Users Guide

Troubleshooting | 31
Troubleshooting
Battery problem
Problems
Possible causes Possible solutions
Battery does not charge
1 Check the cable,
connectors and
Dell power adapter
to ensure proper
connectivity.
2 Verify that the wall
outlet is functioning
by connecting
another device.
The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).
Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F)
The battery or power
adapter is damaged.
Contact a Dell authorized
reseller to replace the
battery or power adapter.
Battery drains quickly
even when the tablet is
in Standby mode
If the tablet is not in
the range of a network
it can connect to, the
tablet continues to send
out signals to locate a
base station and drains
the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network
it can connect to, or
temporarily turn off the
wireless connection on
your tablet.