Vostro 14 5410 Service Manual Regulatory Model: P143G Regulatory Type: P143G001 April 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working on your computer........................................................................................... 6 Safety instructions.............................................................................................................................................................. 6 Working inside your computer.................................................................................................................................... 6 Entering Service Mode..........
I/O board............................................................................................................................................................................. 37 Removing the I/O board............................................................................................................................................ 37 Installing the I/O board........................................................................................................................................
Flashing the BIOS.............................................................................................................................................................. 77 WiFi power cycle................................................................................................................................................................78 Flea power release........................................................................................................................................
1 Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5.
● ● ● ● ● and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week. ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best method for doing this test.
Exiting Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board. To exit Service Mode: 1. Connect the AC adapter to the power-adapter port on your computer. 2. Press the power button to turn on the computer. Your computer will automatically return to normal functioning mode.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe NOTE: The #0 screw driver is for screws 0-1, and the #1 screw driver is for screws 2-4.
Table 1. Screw list Component Screw type Quantity Type-C bracket M2x4 2 Power button with fingerprint reader M2x3 1 Network port bracket M2x5 2 I/O board M2x3 1 Touchpad M1.6x2 3 M2x1.8 2 Power adapter M2.5x5 2 Display assembly M2.
Major components of your system 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 12 Base cover Heat sink System board Memory module Battery Speakers Palm-rest and keyboard assembly Touchpad Display assembly Coin-cell battery I/O board M.
. 14. 15. 16. 17. WLAN M.2 2230 SSD card Power button with optional fingerprint reader Fan Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode.
Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly.
Removing and installing components 15
Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. 2. Tighten the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Exit Service Mode. 2. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries.
Steps 1. Peel the tape that secures the battery cable to the 3-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 3-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the 4-cell battery Prerequisites 1.
Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board, if applicable. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4. Adhere the tape that secures the battery cable to the 4-cell battery. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Memory module Removing the memory Prerequisites 1.
Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up to two memory modules installed. Repeat steps 1 to 3 if there is a second memory module installed.
Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4. Press down on the memory module till the securing clips click, locking the memory module in place. NOTE: Repeat steps 1 to 4 for each memory module being installed into your computer. Next steps 1. Install the base cover. 2. Exit Service Mode. 3.
Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive ● M.
About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Steps 1.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the M.
Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive. Steps 1. Remove the 2230 solid-state drive or 2280 solid-state drive, whichever applicable. 2. Peel the Mylar that covers the solid-state drive mounting-bracket and mounting-bracket slot. 3.
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Lift the wireless-card bracket off the wireless card. 3.
Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. Table 2.
2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 4. Slide the wireless card into the M.2 card slot on the system board. 5. Replace the screw (M2x3) that secures the wireless card and wireless-card bracket to the system board. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Fan Removing the fan Prerequisites 1.
3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3.
Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery from the I/O board. 2. Peel and lift the coin-cell battery from the palm-rest and keyboard assembly.
Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task CAUTION: The heat sink may become hot during normal operation.
Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.
About this task The following image(s) indicate the location of the network-port bracket and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the I/O board. 2. Pry open the left-display hinge at an angle of 90 degrees. 3. Remove the two screws (M2x5) that secure the network-port bracket to the I/O board. 4. Lift the network-port bracket off the I/O board.
Steps 1. Place the network-port bracket on the I/O board. 2. Align the screw holes on the network-port bracket to the screw holes on the I/O board. 3. Replace the two screws (M2x5) that secure the network-port bracket to the I/O board. 4. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the I/O board. 5. Replace the two screws (M2.5x5) that secure the left-display hinge to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2.
Steps 1. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board. 2. Lift the power-button with fingerprint-reader cable-connector latch and disconnect the power-button with fingerprintreader cable from the I/O board. NOTE: This step is only applicable for computers shipped with the optional fingerprint reader. 3. Remove the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. 4. Disconnect the coin-cell battery cable from the I/O board. 5.
Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2. Place the I/O board on the palm-rest and keyboard assembly. 3. Align the screw hole on the I/O board to the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. 5. Connect the I/O-board cable to the connector on the I/O board and close the latch. 6.
About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Peel off the tapes that secure the I/O-board cable and antenna cables to the palm-rest and keyboard assembly. 2. Lif the I/O-board cable and antenna cables and move them out of the way. 3. Lift the latch and disconnect the touchpad cable from the system board. 4. Lift the latch and disconnect the keyboard cable from the system board. 5.
Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2.
7. Connect the keyboard-backlight cable to the system board and close the latch. 8. Place the I/O-board and antenna cables back into place and adhere the tapes that secure them to the palm-rest and keyboard assembly. Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1. Place the touchpad on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides.
Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
Removing and installing components 45
Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display-cable from the connector on the system board. 3. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 4. Pry open the right-display hinge at an angle of 90 degrees. 5. Remove the two screws (M2.5x5) that secure the left-display hinge to the I/O board. 6. Pry open the left-display hinge at an angle of 90 degrees. 7.
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the I/O board. 4. Replace the two screws (M2.
Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Enter Service Mode. Remove the base cover. Remove the I/O board.
Installing the power-button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the power-button with optional fingerprint reader into its slot on the palm-rest and keyboard assembly.
Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secures the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3.
Steps 1. Connect the power-adapter port cable to the system board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4. Place the power-adapter port into the slot on the palm-rest and keyboard assembly. 5. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 6. Replace the two screws (M2.
1. 2. 3. 4. 5. 6. 7. 8. display cable power-adapter port-cable keyboard-backlight cable keyboard cable touchpad cable speaker cable I/O-board cable fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
Steps 1. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port cable-connector on the system board. 4. Disconnect the power-adapter port cable from the system board. 5. Peel the tape that secures the display-cable connector latch to the system board.
6. Lift the latch and disconnect the display-cable from the connector on the system board. 7. Disconnect the fan cable from the system board. 8. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the system board. 9. Disconnect the speaker cable from the system board. 10. Lift the latch and disconnect the touchpad cable from the system board. 11. Lift the latch and disconnect the keyboard cable from the system board. 12.
The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 4. Place the Type-C port-bracket on the system board. 5. Replace the two screws (M2x4) that secure the Type-C port-bracket to the system board. 6.
11. Connect the fan cable to the system board. 12. Connect the display cable to the connector on the system board and close the latch. 13. Adhere the tape that secures the display-cable connector latch to the system board. 14. Connect the power-adapter port cable to the system board, 15. Adhere the tape that covers the power-adapter cable-connector on the system board. 16. Close the right-display hinge and align the screw holes on the right-display hinge with the screw holes on the system board. 17.
Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Install the system board. Install the power-button with optional fingerprint reader. Install the display assembly. Install the fan. Install the touchpad. Install the speakers. Install the I/O board. Install the power-adapter port. Install the wireless card. Install the M.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● ● ● ● ● Windows Boot Manager UEFI HTTPs Boot UEFI RST PC SN530 NVMe WDC 256 GB 203274806679 ONBOARD NIC (IPV4) ONBOARD NIC (IPV6) The boot sequence screen also displays the option to access the System Setup screen. Advanced or Engineering configurations Table 3.
Table 5. System setup options—System information menu Overview Ownership Tag Displays the ownership tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Ownership Tag Displays the ownership tag of the computer. Signed Firmware Update Displays whether the signed firmware update is enabled.
Table 5. System setup options—System information menu Overview Wi-Fi Device Wi-Fi Device Bluetooth Device Bluetooth Device LOM Mac Address Displays the unique MAC address for the computer Table 6. System setup options—Boot Configuration menu Boot options Boot Sequence Boot Mode: UEFI only Displays the boot mode of this computer. Boot Sequence Displays the boot sequence. Secure Boot Enable Secure Boot Ensures the system boots using only to validated boot software.
Table 7. System setup options—Integrated Devices menu System Configuration Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment. Default: ON. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Default: ON. Disable USB4 PCIE Tunneling Enables or disables the USB4 PCIE tunneling. Default: OFF.
Table 8. System setup options—Storage menu Storage Enable SMART Reporting Enables or disables the S.M.A.R.T(Self-Monitoring, Analysis, and Reporting Technology) option on the system. Default: OFF. Drive Information M.2 PCIe SSD-1 Provides information about the type and device on the computer. Table 9. System setup options—Display menu Storage Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Table 11. System setup options—Power Management menu Power Management Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF. Enable Peak Shift Enables the system to run on battery during peak power usage hours. Default: OFF.
Table 12. System setup options—Security menu Security Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled. Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage Hierarchy is available to the operating system. By default, the Key Storage Enable option is enabled.
Table 13. System setup options—Passwords menu Passwords Special Character Reinforces password must have at least one special character. By default, the option is disabled. Minimum Characters Set the minimum characters allowed for password. Password Bypass When enabled, this always prompts for computer and internal hard drive passwords when powered on from the off state. By default, the Disabled option is enabled.
Table 14. System setup options—Update, Recovery menu Update, Recovery Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 15. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer. Asset Tag Create a computer Asset Tag. AC Behavior Wake on AC Enable or disable the wake on AC option.
Table 18. System setup options—Virtualization menu Virtualization Enable Intel Virtualization Technology (VT) Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O. By default, the option is enabled. Table 19.
Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. For laptops, ensure that your computer battery is fully charged and connected to a power before initiating a BIOS update. About this task NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu. 7. Type the BIOS setup program filename and press Enter. 8. The BIOS Update Utility appears.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
● Computer is running on battery and the battery has more than 5 percent charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
Blinking Pattern Problem description Suggested resolution 3 6 Flash corruption detected by SBIOS. Replace the system board. 3 7 Timeout waiting on ME to reply to HECI message. Replace the system board. Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9.
6 Getting help Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2.
