Dell Vostro 3591 (With optical drive) Service Manual Regulatory Model: P75F Regulatory Type: PP75F013
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................ 6 Safety instructions.................................................................................................................................................................6 Before working inside your computer...........................................................................................................................
Heat sink...............................................................................................................................................................................36 Removing the heatsink................................................................................................................................................. 36 Installing the heatsink....................................................................................................................................
System setup options..........................................................................................................................................................78 General options.............................................................................................................................................................. 78 System information............................................................................................................................................
1 Working on your computer Safety instructions Prerequisites Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
6. Press and hold the power button while the computer is unplugged to ground the system board. NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.
• • • Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles.
2 Removing and installing components Recommended tools The procedures in this document require the following tools: • • • Phillips #0 screwdriver Phillips #1 screwdriver Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list The table provides the list of screws that are used for securing different components. Table 1. Screw list Component Screw type Quantity Base cover M2.
Component Screw type Quantity Optical-drive assembly M2x4 Optical-drive bracket M2x3 2 Optical-drive connector board M2x2 Big Head 1 Power-adapter port M2x3 1 Power-button board M2x2 Big Head 1 Power button with fingerprint reader (optional) M2x2 Big Head 1 Solid-state drive to thermal plate M2x2 Big Head 1 Solid-state drive M2x0.8x2.
Installing the Micro Secure Digital card Steps Slide the micro secure digital into the slot until it clicks into place.
Next steps 1. Follow the procedure in after working inside your computer Optical drive assembly Removing the optical drive assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the micro SD card Steps 1. Remove the single (M2x4) screw that secures the optical drive to the system [1]. 2. Slide the optical drive out of the computer [2]. 3. Remove the two (M2x3) screws that secure the optical drive bracket to the optical drive [1]. 4.
Installing the optical drive assembly Steps 1. Align the optical drive bracket to the screw holes on the optical drive [1]. 2. Replace the two (M2x3) screws that secure the optical drive bracket to the optical drive [2]. 3. Insert the optical drive into the slot until it clicks into place [1]. 4. Replace the single (M2x4) screw that secures the optical drive to the system [2].
Next steps 1. Replace the micro SD card 2. Follow the procedure in after working inside your computer Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly Steps 1. Loosen the three captive screws [1]. 2. Remove the single (M2x4) screw, two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [2, 3, 4].
3. Use a prying tool and remove the base cover from the system [5]. 4. Lift the left side of the base cover and remove it off the system [1].
Installing the base cover Steps 1. Replace the base cover on the palmrest and keyboard assembly [1]. 2. Replace the two (M2x2) screws, and six (M2.5x7) screws that secure the base cover to the palmrest and keyboard assembly [3, 4].
Next steps 1. Replace the optical drive assembly 2. Replace the SD memory card 3. Follow the procedure in after working inside your computer Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter from the system to allow the battery to drain. • Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
Removing the battery Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Steps 1. Disconnect the battery cable from the system board [1]. 2. Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2]. 3. Lift the battery off the palmrest and keyboard assembly [3]. Installing the battery Steps 1.
Next steps 1. 2. 3. 4. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Disconnect the battery cable from the connector on the system board. Steps 1. Pry the clips securing the memory module until the memory module pops-up [1]. 2.
Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle [1]. 2. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Disconnect the battery cable from the connector on the system board.
Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Replace the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3. Place the WLAN card bracket to secure the WLAN cables to the WLAN card [3]. 4. Replace the single (M2x3) screw to secure the WLAN bracket to the WLAN card [4].
Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Solid-state drive/Intel Optane (Optional) Removing the M.2 2230 Solid-state drive Prerequisites 1. 2. 3. 4. 5.
4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the thermal plate slot [1]. 2. Replace the single (M2x2) screw that secures the solid-state drive to the thermal plate [2].
3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4. Slide and insert the tab of the solid-state drive into the solid-state drive slot [1,2]. 5. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [2]. 6. Replace the single (M2x3) screw that secures the thermal plate to the palmrest and keyboard assembly [3]. Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board.
Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Disconnect the battery cable from the connector on the system board. Steps 1. Loosen the captive screw that secures the thermal plate to the palmrest and keyboard assembly [1]. 2.
Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell Prerequisites 1. 2. 3. 4. 5.
Installing the coin-cell battery Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board [1]. 2. Press the battery until it clicks into place [2].
Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Remove the battery Steps 1.
4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws that secure the hard drive bracket to the hard drive [1]. 6. Lift the hard drive bracket off the hard drive [2].
Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2. Replace the four (M3x3) screws that secure the hard drive bracket to the hard drive [2]. 3. Connect the interposer to the hard drive.
4. Align the screw holes on the hard drive assembly with the screw holes on the palmrest and keyboard assembly [1]. 5. Replace the four (M2x3) screws that secure the hard drive assembly to the palmrest and keyboard assembly [2]. 6. Connect the hard drive cable to the system board and close the latch to secure the cable [3]. Next steps 1. 2. 3. 4. 5.
System fan Removing the system fan Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Disconnect the battery cable from the connector on the system board. Steps 1. Disconnect the ODD cable, display cable and fan cable from the system board [1, 2, 3]. 2. Remove the three (M2.5x5) screws that secure the fan to the palmrest and keyboard board assembly [1]. 3.
Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly [1]. 2. Replace the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [2].
3. Route the display cable through the routing guides on the fan [1]. 4. Connect the ODD cable, display cable and fan cable to the system board [3,2,1].
Next steps 1. 2. 3. 4. 5. Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Heat sink Removing the heatsink Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the base cover Remove the battery Remove the system fan Steps 1. Loosen the four captive screws that secure the heatsink to the system board [1].
Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [2]. Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board.
Installing the heatsink Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. Replace the three (M2x3) screws that secure the heatsink to the system board [2]. 3. In sequential order (as indicated on the heatsink), tighten the four captive screws that secure the heatsink to the system board [3].
Next steps 1. 2. 3. 4. 5. Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Remove the battery Remove the SSD Steps 1.
Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly [1]. 2. Route the speaker cable through the routing guides on the palm rest and keyboard assembly [2]. 3. Connect the speaker cable to the connector on the system board [3].
Next steps 1. 2. 3. 4. 5. 6. Replace the SSD Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Remove the battery Remove the hard drive assembly Steps 1.
3. Remove the single (M2x4) screw that secures the I/O board to the palm rest and keyboard assembly [1]. 4. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. NOTE: When the IO board cable is disconnected from the system board, an RTC error occurs. This error occurs whenever the RTC/coin-cell battery, IO board, or system board are removed.
An "Invalid Configuration" error message is displayed prompting you to enter the BIOS and configure the date and time. The computer starts functioning normally after setting the date and time. Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2. Replace the single (M2x4) screw that secures the I/O board to the palm rest and keyboard assembly [2]. 3. Connect the VGA cable to the I/O board [1]. 4.
Next steps 1. 2. 3. 4. 5. 6. Replace the hard drive assembly Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Remove the battery Steps 1.
3. Remove the two (M2x2) screws that secure the touch pad bracket to the palmrest and keyboard assembly [1]. 4. Lift the touch pad bracket off the palm rest and keyboard assembly [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6. Lift the touch pad off the palmrest and keyboard assembly [2].
Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2. Replace the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [2].
3. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 4. Replace the two screws (M2x2) that secure the touch pad bracket to the palmrest and keyboard assembly [2]. 5. Affix the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 6. Slide the touch pad cable and hard drive cable into its connector on the system board and close the latch to secure the cables [2, 3].
Next steps 1. 2. 3. 4. 5. Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Disconnect the battery cable from the connector on the system board Remove the WLAN Steps 1.
4. Remove the five (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [1]. 5. Lift the hinges [1]. Lift the palmrest and keyboard assembly at an angle [2]. 6. Lift the hinges.
7. After performing all the preceding steps, you are left with display assembly.
Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2. Seat the palmrest and keyboard assembly on the display assembly [2]. 3. Press the hinges down on the system board, and palmrest and keyboard assembly [3]. 4. Replace the five (M2.
5. Route the display cable through the routing guides on the palmrest and keyboard assembly [1]. 6. Adhere the antenna cables to the system board [2]. 7. Connect the display cable and the optical drive cable to the connector on the system board [3, 4].
Next steps 1. 2. 3. 4. 5. Replace the WLAN Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Display bezel Removing the display bezel Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer Remove the SD memory card Remove the optical drive assembly Remove the base cover Remove the display assembly Steps 1. Pry the inner top side of the display bezel [1]. 2.
Next steps 1. 2. 3. 4. 5. 6. 7. Replace the display assembly Replace the hard drive assembly Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Power-button board Removing the power button board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8.
4. Lift the power button board, along with the cable off the palmrest and keyboard assembly [4]. Installing the power button board Steps 1. Place the power-button board into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x2) screw that secures the power button board to the palmrest and keyboard assembly [2]. 3. Adhere the conductive tape to the power button board [3]. 4. Slide the power button cable to the system board and close the latch to secure the cable [4].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. Replace the display assembly Replace the system fan Replace the WLAN Connect the battery cable to the connector on the system board. Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Steps 1. Disconnect the following cables from the system board: a) b) c) d) e) f) Power adapter port cable [1]. Power cable [2]. IO board cable [3]. Touchpad cable [4]. Keyboard cable [5]. Speaker cable [6]. 2. Remove the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [1]. 3. Lift the system board off the palmrest and keyboard assembly [2].
Installing the system board Steps 1. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [2].
3. Connect the following cables to the system board: a) b) c) d) e) f) Speaker cable [1]. Keyboard cable [2]. Touchpad cable [3]. IO board cable [4]. Power cable [5]. Power adapter port cable [6].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Replace the power button board Replace the display assembly Replace the heatsink Replace the system fan Replace the hard drive assembly Replace the SSD Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Power-adapter port Removing the power adapter port Prerequisites 1. 2. 3. 4. 5.
6. 7. 8. 9. Remove the WLAN Remove the SSD Remove the display assembly Remove the power button board Steps 1. Disconnect and route the power adapter cable from the system board [1, 2]. 2. Remove the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [3]. 3. Lift the power adapter port, along with its cable, off the palmrest and keyboard assembly [4]. Installing the power adapter port Steps 1.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. Replace the power button board Replace the display assembly Replace the SSD Replace the WLAN Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Camera Removing the camera Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2. Disconnect the camera cable from the camera module [2]. 3. Lift the camera module from the display back-cover and antenna assembly [3]. Installing the camera Steps 1. Connect the camera cable to the camera module [1]. 2. Using the alignment post, adhere the camera module on the display back-cover and antenna assembly [2]. 3. Route the camera cable through the routing channels [3].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Replace the display bezel Replace the display assembly Replace the hard drive assembly Replace the system fan Replace the heatsink Replace the SSD Replace the WLAN Replace the battery Replace the base cover Replace the SD memory card Follow the procedure in after working inside your computer Display panel Removing the display panel Prerequisites 1. 2. 3. 4. 5. 6. 7.
8. 9. 10. 11. 12. 13. Remove the hard drive assembly Remove the system fan Remove the heatsink Remove the display assembly Remove the display bezel Remove the camera Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2. Lift the display panel and turn it over [2]. 3. Peel the tape that secures the display cable to the back of the display panel [1]. 4.
Installation display panel Steps 1. Place the display panel on a flat and clean surface [1]. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [2]. 3. Adhere the tape that secures the display cable to the back of the display panel [3]. 4. Turn the display panel over and place it on the display back-cover and antenna assembly [4].
5. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly. 6. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Replace the camera Replace the display bezel Replace the display assembly Replace the hard drive assembly Replace the system fan Replace the heatsink Replace the SSD Replace the WLAN Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Display hinges Removing the display hinges Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
Installing the display hinges Steps 1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly [1]. 2. Replace the eight (M2.5x2.5) screws and two (M2x2) screws that secure the hinges to the display back-cover and antenna assembly [3,2 ].
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Replace the display panel Replace the camera Replace the display bezel Replace the display assembly Replace the hard drive assembly Replace the system fan Replace the heatsink Replace the SSD Replace the WLAN Replace the battery Replace the base cover Replace the optical drive assembly Replace the SD memory card Follow the procedure in after working inside your computer Display cable Removing the display cable Prerequisites 1. 2. 3. 4.
5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Remove the battery Remove the WLAN Remove the SSD Remove the hard drive assembly Remove the system fan Remove the heatsink Remove the display assembly Remove the display bezel Remove the display panel Remove the display hinges Steps 1. Disconnect the camera cable on the display back-cover and antenna assembly [1]. 2. Peel the adhesive that secures the camera cable [2]. 3.
Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Remove the WLAN Remove the SSD Remove the hard drive assembly Remove the system fan Remove the heatsink Remove the display assembly Remove the display bezel Remove the camera Remove the display panel Remove the display hinges Remove the display cable About this task After performing all the preceding steps, you are left with the display back-cover.
Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the optical drive assembly 4. Remove the base cover 5. Remove the battery 6. Remove the memory 7. Remove the WLAN 8. Remove the SSD 9. Remove the speakers 10. Remove the coin-cell battery 11. Remove the hard drive assembly 12. Remove the system fan 13. Remove the heatsink 14. Remove the IO board 15.
Removing and installing components
3 System setup System setup enables you to manage your hardware and specify BIOS level options.
System setup options NOTE: Depending on the and its installed devices, the items listed in this section may or may not appear. General options Table 2. General Option Description System Information Displays the following information: • • • • System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date, Manufacture Date, and the Express Service Code.
Option Description Drives Allows you to enable or disable the various drives on-board: • • • • SATA-0 (enabled by default) SATA-1 (enabled by default) SATA-2 (enabled by default) M.2 PCIe SSD-0 (enabled by default) Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. The Enable Smart Reporting option is disabled by default.
Option Description Allow Non-Admin Password Changes - This option is enabled by default. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates via UEFI capsule update packages. This option is selected by default.
Option Description • Expert key Management Audit Mode Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default. The options are: • • • • PK (default) KEK db dbx If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
Option Description • Enable Intel SpeedStep This option is set by default. C-States Control Allows you to enable or disable the additional processor sleep states. • C states This option is set by default. Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor. • Enable Intel TurboBoost This option is set by default. Hyper-Thread Control Allows you to enable or disable the HyperThreading in the processor.
Option Description Advanced Battery Charge Configuration This option enables you to maximize the battery health. By enabling this option, your system uses the standard charging algorithm and other techniques, during the non work hours to improve the battery health. Primary Battery Charge Configuration Allows you to select the charging mode for the battery.
Virtualization support Option Description Virtualization This field specifies whether a virtual Machine Monitor (VMM) can utilize the conditional hardware capabilities provided by Intel Virtualization Technology. Enable Intel Virtualization Technology—enabled by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O. Enable VT for Direct I/O - enabled by default.
System logs Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. Thermal Events Allows you to view and clear the System Setup (Thermal) events. Power Events Allows you to view and clear the System Setup (Power) events. SupportAssist System Resolution Option Description Auto OS Recovery Allows you to control the automatic boot flow for SupportAssist System.
• • • • A password can have up to 32 characters. The password can contain the numbers 0 through 9. Only lower case letters are valid, upper case letters are not allowed. Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5. Press Y to save the changes. The computer reboots.
4 Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics About this task The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 9.
Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8.
5 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
