Dell Vostro 3660/3669 Owner's Manual Regulatory Model: D19M Regulatory Type: D19M002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your computer............................................................................................................................. 6 Safety instructions.............................................................................................................................................................6 Before working inside your computer.............................................................................................................................
Removing the heat sink assembly............................................................................................................................ 19 Installing the heat sink assembly...............................................................................................................................19 Processor..........................................................................................................................................................................
4 Troubleshooting your computer................................................................................................................... 37 Diagnostics........................................................................................................................................................................37 Diagnostic error messages..............................................................................................................................................
1 Working on your computer Safety instructions Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
Turning off your computer Turning off your computer — Windows 10 CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1 Click or tap 2 Click or tap . and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.
2 Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe • Hex screwdriver Cover Removing the cover 1 Follow the procedure in Before Working Inside Your Computer. 2 To remove the cover: a b Remove the 6-32xL6.
Front Bezel Removing the bezel 1 Follow the procedure in Before working inside your computer. 2 Remove the cover. 3 To remove the bezel: a b Lift the tabs to release the bezel from the chassis. Push the bezel to lift it away from the chassis. Installing the bezel 1 Position the bezel to align the tab holders on the chassis. 2 Press the bezel until the tabs clicks into place. 3 Install the cover. 4 Follow the procedure in After working inside your computer.
Hard drive Removing the 3.5 inch hard drive assembly 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b 3 To remove the hard drive assembly: a b c d 4 Remove the screw that secures the hard drive assembly to the front bezel door [1]. Disconnect the hard drive assembly cables from the connectors on the hard drive [2, 3]. Open the front panel door [4]. Hold the metal tabs on both sides and pull the hard drive assembly out of the computer [6].
Installing the 3.5 inch hard drive assembly 1 Insert the hard drive into the hard drive bracket. 2 Secure the hard drive to the hard drive bracket by using the screws. 3 Insert the hard drive assembly into the slot on the computer until it clicks into place. 4 Close the front panel door. 5 Install the screw that secures the hard drive assembly to the front panel door. 6 Connect the SATA cable and the power cable to the connectors on the hard drive.
a b Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1]. Lift the hard drive out of the hard drive bracket [2]. Installing the 2.5 inch hard drive assembly 1 Align and insert the pins on the hard drive bracket with the slots on one side of the hard drive. 2 Flex the other side of the hard drive bracket, and align and insert the pins on the bracket into the hard drive.
4 To remove the optical drive bracket: a b Remove the M2L2 screws that secure the optical drive bracket to the optical drive. Remove the optical drive bracket from the optical drive. Installing the optical drive assembly 1 Place the optical drive bracket on the optical drive. 2 Tighten the M2L2 screws to secure the optical drive bracket to the optical drive. 3 Insert the optical drive assembly into the optical drive bay. 4 Tighten the 6-32xL3.
WLAN card Removing the WLAN card 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b cover bezel 3 Open the front panel door. 4 To remove the WLAN card: a b c d Loosen the M2.5*6.3 captive screw to release the plastic tab that secures the WLAN card to the computer [1]. Remove the plastic tab to access the WLAN cables [2]. Disconnect the WLAN cables from the connectors on the WLAN card [3]. Lift the WLAN card from the connector on the system board [4].
Memory module Removing the memory module 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b cover bezel 3 Open the front bezel door. 4 To remove the memory module: a b Push the memory module retention tabs on both sides of the memory module. Lift the memory module from the memory module connector on the system board. Installing the memory module 1 Align the notch on the memory module with the tab on the memory module connector.
NOTE: The release tab is at the base of the expansion card. Installing the PCIe expansion card 1 Pull the release latch backward to open. 2 Insert the PCIe expansion card to the connector on the system board. 3 Secure the PCIe expansion card by pushing the card retention latch until it clicks into place. 4 Close the release latch. 5 Close the front panel door. 6 Install the: a b 7 bezel cover Follow the procedure in After working inside your computer.
Installing the power supply unit (PSU) 1 Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place. 2 Tighten the 6-32xL6.35 screws to secure the PSU to the computer. 3 Route the PSU cables through the retention tabs. 4 Connect the PSU cables to the connectors on the system board. 5 Close the front panel door. 6 Install the: a b 7 bezel cover Follow the procedure in After working inside your computer.
Installing the power switch 1 Insert the power switch into the slot from the front of the computer and press it until it clicks into place. 2 Align the cable with the pins on the connector and connect the cable. 3 Close the front panel door. 4 Install the: a b 5 bezel cover Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery 1 Follow the procedure in Before working inside your computer.
Installing the coin cell battery 1 Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2 Press the battery into the connector until it locks into place. 3 Close the front panel door. 4 Follow the procedure in After working inside your computer. Heat sink Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b cover bezel 3 Open the front panel door.
6 Install the: a b 7 bezel cover Follow the procedure in After working inside your computer. Processor Removing the processor 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b cover bezel 3 Open the front panel door. 4 Remove the heat sink assembly. 5 To remove the processor: a b c Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1]. Lift the lever upward and lift the processor shield [2].
System fan Removing the system fan 1 Follow the procedure in Before working inside your computer. 2 Remove the: a b cover bezel 3 Open the front panel door. 4 To remove the system fan: a b c Disconnect the system fan cable from the connector on the system board [1]. Remove the screws that secure the system fan to the computer [2]. Slide the system fan out of the computer [3]. Installing the system fan 1 Hold the system fan with the cable facing the bottom of the computer.
a b cover bezel 3 Open the front panel door. 4 Remove the: a b c d e f heat sink assembly processor PCIe expansion card memory module WLAN card system fan 5 Disconnect all the cables from the connectors on the system board. 6 To remove the system board: a b Remove the 6-32xL6.35 screws that secure the system board to the computer [1]. Slide and lift the system board away from the chassis [2].
System board layout 1 CPU fan connector 2 PSU connector 3 Memory module connectors 4 Power switch connector 5 SATA power connector 1 6 SATA1/optical drive connector 7 SATA0 connector 8 SATA3 connector 9 SATA2 connector 10 WLAN connector 11 SATA power connector 2 12 PSU connector 13 Coin cell battery 14 CMOS/Password/ME jumper 15 LPC Debug Interface 16 PCIex1 card slot 17 PCIex16 card slot 18 PCIex1 card slot 19 Processor socket 20 System fan connector Removing and in
3 Technology and components Processors Vostro 3660 systems are shipped with Intel 6th generation core processor technology. Vostro 3669 systems are shipped with Intel 7th generation core processor technology. Vostro 3660: • Intel 6th Generation Celeron G3900 (2 MB Cache, 2.80 GHz) • Intel 6th Generation Pentium G4400 (3 MB Cache, 3.30 GHz) • Intel 6th Generation Core i3-6100 (3 MB Cache, 3.70 GHz) • Intel 6th Generation Core i5-6400 (6 MB Cache, up to 3.
Verifying the processor usage in Resource Monitor 1 Right click the desktop. 2 Select Start Task Manager. The Windows Task Manager window is displayed. 3 Click the Performance tab in the Windows Task Manager window. The processor performance details are displayed. 4 Click Open Resource Monitor.
Chipsets All Desktops communicate with the CPU through the chipset. This system is shipped with the Intel 100 Series chipset. Downloading the chipset driver 1 Turn on the computer. 2 Go to Dell.com/support. 3 Click Product Support, enter the Service Tag of your computer, and then click Submit. 4 Click Drivers and Downloads. 5 Select the operating system installed in your computer. 6 Scroll down the page, expand Chipset, and select your chipset driver.
Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer. Table 1.
Intel HD Graphics This computer is shipped with the Intel HD Graphics graphics chipset. Intel HD Graphics drivers Verify if the Intel HD Graphics drivers are already installed in the computer. Table 2. Intel HD Graphics drivers Before installation After installation Display options Identifying the display adapter 1 Start the Search Charm and select Settings. 2 Type Device Manager in the search box and tap Device Manager from the left pane. 3 Expand Display adapters.
Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: 1 Right click All Settings 2 Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment. → System → Display. NOTE: You can also use the Brightness level slider to adjust the brightness manually.
Entering BIOS setup 1 Turn on or restart your laptop. 2 When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: • With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12. Hard drive is listed under the System Information under the General group.
Speed Currently, there are 3 speed modes defined by the latest USB 3.0 specification. They are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to maintain backward compatibility. USB 3.
• USB 3.0 Drive Docks & Adapters • USB 3.0 Flash Drives & Readers • USB 3.0 Solid-state Drives • USB 3.0 RAIDs • Optical Media Drives • Multimedia Devices • Networking • USB 3.0 Adapter Cards & Hubs Compatibility The good news is that USB 3.0 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.
• Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI • • • • • Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
Key Specifications The table below shows the specifications comparison between DDR3 vs. DDR4: Table 4. DDR3 vs DDR4 Feature/Option DDR3 DDR4 DDR 4 Advantages Chip Densities 512 Mb-8 Gb 4 Gb-16 Gb Larger DIMM capacities Data rates 800 Mb/s-2133 Mb/s 1600 Mb/s-3200 Mb/s Migration to higher speed I/O Voltage 1.5 V 1.2 V Reduced memory power demand Low voltage standard Yes (DDR3L at 1.35V) Anticipated at 1.
The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform. Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off the computer and try again. Realtek HD audio drivers Verify if the Realtek audio drivers are already installed in the computer. Table 5.
4 Troubleshooting your computer You can troubleshoot your computer using indicators like diagnostic lights, beep codes, and error messages during the operation of the computer. Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.
Error messages Description DRIVE NOT READY The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card or try another card. EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM) does not match the memory module installed in the computer. Restart the computer.
Error messages Description KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics. KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.
Error messages Description SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the System Setup program, then immediately exit the program. If the message reappears, Contact Dell.
System message Description NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem S.M.A.R.T error, possible hard disk drive failure.
5 System Setup Topics: • Boot Sequence • Navigation keys Boot Sequence Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: • Access System Setup by pressing F2 key • Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
6 System Setup Options Table 9. — Main System Time Displays the system time. Allows you to reset the time on the computer’s internal clock. System Date Displays the system date. Allows you to reset the date on the computer’s internal calendar. BIOS Version Displays the BIOS revision. Product Name Displays the computer model number. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer (if available). CPU Type Displays the type of processor.
Default: disabled USB Emulation Allows you to enable or disable the USB emulation. Default: Enabled SW Guard Extensions (SGX) Allows you to enable or disable the SW guard extensions (SGX). Default: Disabled USB Configuration Allows you to enable or disable the USB ports. Front USB Ports: Enabled Rear USB Ports: Enabled Power Options Allows you to modify the power options.
HDD Protection Allows to modify the HDD protection feature. Default: Disabled Table 12. — Boot Boot List Option Displays the boot modes Default: UEFI File Browser Add Boot Option and File Browser Del Boot Option are actiavted Secure Boot Allows you to enable or disable the Secure Boot control. Default: Enabled Legacy Option ROMs Allows you to load the legacy option ROMs. Default: Disabled Boot Option Priorities Enables you to change the boot option priorities. Table 13.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. General screen options This section lists the primary hardware features of your computer.
Option Description • Legacy • UEFI (enabled by default) Advanced Boot Options This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled. Date/Time Allows you to change the date and time. System configuration screen options Option Description Integrated NIC If you enable UEFI network stack, UEFI network protocols will be available. UEFI network allows pre-os and early os networking features to use NICs that are enabled.
Option Description The options are: • Enable Boot Support • Enable Rear USB Ports: Include options for 6 ports • Enable Front USB Ports: Include options for 2 ports All the options are enabled by default. NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Front USB Configuration This field allows you to enable or disable front USB ports. Rear USB Configuration This field allows you to enable or disable rear USB ports.
Option Description NOTE: You must set the admin password before you set the system or hard drive password. Deleting the admin password automatically deletes the system password and the hard drive password. NOTE: Successful password changes take effect immediately. Default setting: Not set System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately.
Option Description NOTE: Activation, deactivation, and clear options are not affected if you load the setup program's default values. Changes to this option take effect immediately.
Intel Software Guard Extensions options Option Description Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to provide a secured environment for running code/storing sensitive information in the context of the main operating system. Enclave Memory Size • Disabled (default) • Enabled Allows you to set the Intel SGX Enclave Reserve Memory Size.
Power management screen options Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to: Auto On Time • Power Off (default) • Power On • Last Power State Allows you to set the time at which the computer must turn on automatically.
Option Description Intel Ready Mode This option enables the capability of Intel Ready Mode technology. POST behavior screen options Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled by default. Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by default. Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps.
Option Description Data Wipe 4 Press the Caps Lock key, and verify that the Caps Lock light is on. 5 Press the Scroll Lock key, and verify that the Scroll Lock light is on. 6 Press the Alt + F keys at the same time. The system will beep as the setup defaults are restored. 7 Press the Alt + F keys at the same time to restart the system. The changes are automatically saved. This field allows your to securely erase data from all internal storage devices.
7 Technical specifications This topic lists out the technical specifications for Vostro 3660/3669 systems. Table 14. Specifications Type Feature Processor family Vostro 3660: • • • • Intel 6th Generation Celeron G3900 (2 MB Cache, 2.80 GHz) Intel 6th Generation Pentium G4400 (3 MB Cache, 3.30 GHz) Intel 6th Generation Core i3-6100 (3 MB Cache, 3.70 GHz) Intel 6th Generation Core i5-6400 (6 MB Cache, up to 3.30 GHz) Vostro 3669: • • • • • Memory • • Intel 7th Generation Celeron G3930 (2 MB Cache, 2.
• • • • 2.5-inch 128 GB SSD as single storage 2.5-inch 256 GB SSD as single storage 2.5-inch 128 GB SSD + 500 GB 3.5-inch hard drive as hybrid storage 2.5-inch 128 GB SSD + 1 TB 3.5-inch hard drive as hybrid storage Optical drive options DVDRW, Slim ODD tray type 9.5 mm Multimedia • • Dimensions (H x W x D) 352.9 x 154 x 294.4 mm 5-in-1 MCR Audio software: Waves MaxxAudio Pro 13.90 x 6.06 x 11.59 inches Weight 5.9 kg (13.
8 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Go to Dell.com/support. 2 Select your support category.
