Service Manual

Troubleshooting 19
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
R
EPLACE THE BATTERY — If you have to repeatedly reset time and date information
after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery (see
"Coin-Cell Battery " on page 117). If the battery still does not
work properly, contact Dell at support.dell.com.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
E
NSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE —
Windows XP:
• Click Start and click My Computer .
Windows Vista
®
:
• Click the Windows Vista Start button and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
T
EST THE DRIVE — Insert another disc to eliminate the possibility that the original
drive is defective.
C
LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" in the Setup and Quick
Reference Guide.
C
HECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Hardware Troubleshooter" on
page 12.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 13.