Service Manual

22 Troubleshooting
NOTE: Your computer supports only IEEE 1394a standard.
E
NSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO
THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER
ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP — See
"System Setup Program" on page 129 for assistance.
E
NSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
Windows XP:
1 Click Start and click Control Panel .
2 Under Pick a Category , click Performance and Maintenance → System → System
Properties
→ Hardware → Device Manager .
Windows Vista:
1 Click Start → Control Panel → Hardware and Sound .
2 Click Device Manager.
If your IEEE 1394 device is listed, Windows recognizes the device.
I
F YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see
"Contacting Dell" on page 137).
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
C
HECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Before Working on Your Computer" on page 35),
reconnect the keyboard cable as shown on the setup diagram for your computer, and
then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and