Service Manual

Troubleshooting 25
COMPUTER THROUGH THE START MENU
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Replacing or Adding a Memory Module" on page 104).
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 13).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Replacing or Adding a Memory Module" on
page 104) to ensure that your computer is successfully communicating with the
memory.
• Ensure that you are following the memory installation guidelines.
• Ensure that the memory you are using is supported by your computer. For more
information about the type of memory supported by your computer, see
"Specifications" in the
Setup and Quick Reference Guide .
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 13).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
C
HECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.