Owner's Manual

Troubleshooting 81
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may
prevent the operating system from starting. Try allowing the computer to
return to room temperature before turning it on.
RUN CHECK DISK —
1 Click Start and click My Computer .
2 Right-click Local Disk C: .
3 Click Properties → Tools → Check Now .
4 Click Scan for and attempt recovery of bad sectors and click Start .
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: Connect the modem to an analog telephone connector only. The modem
does not operate while it is connected to a digital telephone network.
C
HECK THE MICROSOFT OUTLOOK
®
EXPRESS OR WINDOWS MAIL SECURITY
S
ETTINGS — If you cannot open your e-mail attachments:
1
In Outlook Express, click Tools , click Options , and then click Security .
2 Click Do not allow attachments to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE CONNECTOR
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR
USE A DIFFERENT TELEPHONE LINE
• Verify that the telephone line is connected to the connector on the modem
(the connector has either a green label or a connector-shaped icon next to it).
• Ensure that you hear a click when you insert the telephone line connector
into the modem.
• Disconnect the telephone line from the modem and connect it to a
telephone, then listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them
and connect the modem directly to the telephone wall connector. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
book.book Page 81 Thursday, August 7, 2008 5:00 PM