Vostro 15 5515 Service Manual Regulatory Model: P106F Regulatory Type: P106F003 April 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Safety instructions.............................................................................................................................................................. 6 Radiation Exposure Statement ....
Installing the coin-cell battery.................................................................................................................................. 35 Heat sink..............................................................................................................................................................................36 Removing the heatsink...........................................................................................................................................
Recovering the operating system..................................................................................................................................73 Flashing BIOS (USB key).................................................................................................................................................73 Flashing the BIOS..............................................................................................................................................................
1 Working inside your computer Topics: • • • • • Before working inside your computer Safety instructions Electrostatic discharge—ESD protection ESD field service kit After working inside your computer Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components. CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
5. Turn on your computer.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • • • • • • • • • • • • • • • • • • • • • • Recommended tools Screw list Major components of Vostro 15 5515 Base cover Battery Battery cable Memory Solid-state drive—M.2 slot one Solid-state drive—M.
Table 1. Screw list Component Screw type Quantity Base cover ● Captive screws M2x7.5 ● M2x4 ● 2 ● 7 Screw image ● ● 3-cell battery M2x3 3 4-cell battery M2x3 4 Wireless card M2x3 1 Solid-state drive - Slot 1 M2x3 1 Solid-state drive - Slot 2 M2x3 1 Fan M2x3 2 Heat sink Captive screws 4 System board M2x2 3 USB Type-C bracket M2x4 2 Power button with fingerprint reader M2x3 1 Network-port bracket M2x5 2 I/O board M2x2 1 Touchpad M1.6x2 3 M2x1.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Base cover Heat sink System board Memory Battery Right speaker Palm-rest and keyboard assembly Touchpad Display assembly Coin-cell battery I/O board M.2 2280 solid-state drive, if installed Wireless card M.
16. Fan 17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover 1. Follow the procedure in Before working inside your computer. The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
1. Loosen the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the seven (M2x4) screws that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and continue to work on the sides to release the base cover from the palm-rest and keyboard assembly. 4. Lift the base cover off the palm-rest and keyboard assembly. 5.
7. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover If you are replacing a component, remove the existing component before performing the installation procedure. The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
1. Connect the battery cable to the system board. 2. Adhere the tape to secure the battery cable. 3. Place the base cover on top of the palm-rest and keyboard assembly. 4. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 5. Tighten the two (M2x7.5) captive screws that secure the base cover to the palm-rest and keyboard assembly. 6.
● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the 3-cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. The following image indicates the location of the 3-cell (41 Wh) battery and provides a visual representation of the removal procedure. 1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3.
1. Using the alignment posts, place the 3-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 3-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three (M2x3) screws that secure the 3-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. 5. Adhere the tape that secures the battery cable to the system board. 1. Install the base cover. 2.
1. Peel the tape that secures the battery cable to the system board. 2. Disconnect the battery cable from the system board. 3. Remove the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Lift the 4-cell battery, along with its cable, off the palm-rest and keyboard assembly. Installing the 4-cell battery If you are replacing a component, remove the existing component before performing the installation procedure.
1. Using the alignment posts, place the 4-cell battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the 4-cell battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four (M2x3) screws that secure the 4-cell battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. 5. Adhere the tape that secures the battery cable to the system board. 1. Install the base cover. 2.
1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. 1. Install the 3-cell battery or 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working on your computer. Memory Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
1. Lift the Mylar to access the memory module. 2. Use your fingertips to pull the securing clips from both sides of the memory module until the memory module pops-up. 3. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 to step 3 to remove any other memory modules installed in your computer. Installing the memory module If you are replacing a component, remove the existing component before performing the installation procedure.
1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 4 to install any other memory modules in your computer. 1. Install the base cover. 2.
NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state. 2. Remove the base cover. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state drive in M.2 slot one. NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one. The following image indicates the location of the 2230 solid-state drive that is installed in M.
1. Align the notch on the 2230 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2230 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M2x3) that secures the 2230 solid-state drive to the palm-rest and keyboard assembly. 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the 2280 solid-state drive off the M.2 solid-state drive slot one on the system board. Installing the 2280 solid-state drive in M.2 slot one If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle. 3. Align the screw hole on the solid-state drive with the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M2x3) that secures the 2280 solid-state drive to the palm-rest and keyboard assembly. 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
1. Slide and remove the solid-state drive mounting bracket from the mounting bracket slot on the palm-rest and keyboard assembly. 2. Rotate the solid-state drive mounting bracket to 180 degrees. 3. Slide the solid-state mounting bracket into the mounting slot on the palm-rest and keyboard assembly. 4. Install the 2230 solid-state drive or 2280 solid-state drive, whichever applicable. Solid-state drive—M.2 slot two Removing the 2230 solid-state drive from M.2 slot two NOTE: M.
1. Remove the screw (M2x3) that secures the solid-state drive thermal shield and the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and lift the solid-state drive thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the M.2 slot two. Installing the 2230 solid-state drive in M.2 slot two If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Solid-state drives are fragile.
The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot two and provides a visual representation of the installation procedure. 1. Align the notch on the 2230 solid-state drive with the tab on M.2 slot two on the system board. 2. Slide the 2230 solid-state drive into M.2 slot two on the system board. 3. Place the solid-state drive thermal shield on the solid-state drive. 4.
Wireless card Removing the wireless card 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. 1. Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. 2. Remove the wireless-card bracket from the wireless card. 3. Disconnect the antenna cables from the wireless card. 4.
1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Silkscreen marking Main White MAIN △ (white triangle) Auxiliary Black AUX ▲ (black triangle) 2. Align the notch on the wireless card with the tab on the wireless-card slot on the system board. 3.
Fan Removing the fan 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. The following images indicate the location of the fan and provide a visual representation of the removal procedure. 1. Disconnect the fan cable from the system board. 2. Remove the two (M2x3) screws that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly.
1. Using the alignment posts, place the fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the fan to the palm-rest and keyboard assembly. 3. Connect the fan cable to the system board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery 1. Follow the procedure in Before working inside your computer.
1. Disconnect the coin-cell battery cable from the I/O board. 2. Using the flat-end of a plastic scribe, peel the coin-cell battery from the palm-rest and keyboard assembly. Installing the coin-cell battery If you are replacing a component, remove the existing component before performing the installation procedure. The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heatsink 1. Follow the procedure in Before working inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink.
1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heatsink If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Network-port bracket Removing the network-port bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
1. Remove the two (M2x5) screws that secure the network-port bracket to the I/O board. 2. Lift the network-port bracket off the I/O board. Installing the network-port bracket If you are replacing a component, remove the existing component before performing the installation process. The following image(s) indicate the location of the network-port bracket and provide a visual representation of the installation procedure. 1. Place the network-port bracket on the I/O board. 2.
3. Replace the two (M2x5) screws that secure the network-port bracket to the I/O board. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the network-port bracket. The following images indicate the location of the I/O board and provide a visual representation of the removal procedure. 1. Remove the three (M2.5x4.
1. Slide the I/O board into the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3. Replace the screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly. 4. Connect the power-button with optional fingerprint reader cable into the connector on the I/O board and close the latch to secure the cable. 5. Connect the coin-cell battery cable to the I/O board. 6.
1. Open the latch and disconnect the keyboard backlit cable, keyboard cable, and the touchpad cable from the system board. 2. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Disconnect the speaker cable from the system board. 5. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.
1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Connect the speaker cable to the system board. 3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 4. Connect the keyboard backlit cable, keyboard cable, and the touchpad cable to its connectors on the system board and close the latch to secure the cable. 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
The following images indicate the location of the touchpad and provide a visual representation of the removal procedure. 1. Open the latch and disconnect the touchpad cable from the system board. 2. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 3. Peel the tape that secures the touchpad bracket to the palm-rest and keyboard assembly. 4. Lift the touchpad bracket off the palm-rest and keyboard assembly. 5. Remove the two (M2x1.
1. Slide the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the two (M2x1.8) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 4. Align the screw holes on the touchpad bracket with the screw holes on the palm-rest and keyboard assembly. 5.
Removing and installing components
1. Peel the tape that secures the display cable to the system board. 2. Open the latch and disconnect the display cable from the system board. 3. Remove the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 4. Remove the three (M2.5x4.5) screws that secure the right-display hinge to the system board. 5. Open the display hinges at an angle of 90 degrees. 6. Gently slide the palm-rest and keyboard assembly off the display assembly.
1. Slide the display assembly at an angle, and place the display assembly on the palm-rest and keyboard assembly. 2. Using the alignment posts, close the display hinges. 3. Replace the three (M2.5x4.5) screws that secure the right-display hinge to the system board. 4. Replace the three (M2.5x4.5) screws that secure the left-display hinge to the system board. 5. Slide the display cable into the connector on the system board and close the latch to secure the cable. 6.
Power button with optional fingerprint reader Removing the power button with optional fingerprint reader 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the I/O board. The following images indicate the location of the power-button with optional fingerprint reader and provide a visual representation of the removal procedure. 1. Remove the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. 2.
1. Align and place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button with optional fingerprint reader to the palm-rest and keyboard assembly. 1. Install the I/O board. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Power-adapter port Removing the power-adapter port 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
1. Remove the three (M2.5x4.5) screws that secure the right display-hinge to the system board. 2. Open the display hinge at an angle of 90 degrees. 3. Disconnect the power-adapter port cable from the system board. 4. Peel the tape that secures the power-adapter port cable to the system board. 5. Remove the power-adapter port cable from the routing guide on the palm-rest and keyboard assembly. 6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
1. Place the power-adapter port, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the routing guide on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the power-adapter port cable to the system board. 4. Connect the power-adapter port cable to the system board. 5.
NOTE: When removing the system board to replace/access other parts, the system board can be removed and installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat-sink. The following image indicates the connectors on your system board. Figure 1. System board connectors 1. 2. 3. 4. 5. 6. 7. 8. 9.
Removing and installing components
1. Remove the three (M2.5x4.5) screws that secure the right display hinge to the palm-rest and keyboard assembly. 2. Open the right display hinge at an angle of 90 degrees. 3. Peel the tape that secures the display cable to the system board. 4. Open the latch and disconnect the display cable from the system board. 5. Peel the tape and disconnect the power-adapter port cable from the system board. 6. Remove the two (M2x4) screws that secure the USB Type-C bracket to the system board. 7.
Figure 2. System board connectors 1. 2. 3. 4. 5. 6. 7. 8. 9. Display cable connector Power-adapter port cable connector Keyboard backlit cable connector Keyboard cable connector Touchpad cable connector Battery cable connector Fan cable connector Speaker cable connector I/O-board cable connector The following image indicates the location of the system board and provides a visual representation of the installation procedure.
Removing and installing components 57
1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the three (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 3. Connect the display cable to the system board and close the latch to secure the cable. 4. Adhere the tape that secures the display cable to the system board. 5. Connect the power-adapter port cable to the system board. 6. Adhere the tape that secures the power-adapter port cable to the system board. 7.
15. Close the right display hinge. 16. Replace the three (M2.5x4.5) screws that secure the right display-hinge to the palm-rest and keyboard assembly. 1. 2. 3. 4. 5. 6. 7. 8. 9. Install the heat sink. Install the fan. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.2 slot one, whichever applicable. Install the M.2 2230 solid-state drive in M.2 slot two, if applicable. Install the memory module.
Installing the palm-rest and keyboard assembly If you are replacing a component, remove the existing component before performing the installation procedure. Place the palm-rest and keyboard assembly on a flat surface.
1. 2. 3. 4. 5. 6. Install Install Install Install Install Install the the the the the the display assembly. touchpad. speakers. power-adapter port. power-button with optional fingerprint reader. system board. NOTE: The system board can be installed along with the heat sink. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Install the I/O board. Install the fan. Install the coin-cell battery. Install the wireless card. Install the M.2 2280 solid-state drive or M.2 2230 solid-state drive in M.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—Advance menu Advance ● Enabled (Default) ● Disabled Integrated NIC Allows pre-OS and early OS networking features to use any enabled NICs. Options are: ● Enabled (Default) ● Disabled USB Emulation Allows to enable USB emulation. Options are: ● Enabled (Default) ● Disabled SATA Operation Allows to select the SATA mode of the computer. Option is set to AHCI. Adapter Warnings Displays Adapter Warning during the POST when Battery Level is Critically low.
Table 4. System setup options—Advance menu (continued) Advance Internal Bluetooth Allows to Switch-on/switch-off the Bluetooth. Options are: ● Enabled (Default) ● Disabled Internal WLAN Allows to Switch-on/switch-off the Wireless Card. Options are: ● Enabled (Default) ● Disabled Media Card Reader Allows to enable/disable the Media Card reader. Options are: ● Enabled (Default) ● Disabled Fingerprint Reader Allows to enable/disable the Fingerprint reader.
Table 4. System setup options—Advance menu (continued) Advance ● Disabled (Default) ● Enabled SupportAssist System Resolution Onboard Diagnostics Auto OS Recovery Threshold Performs SupportAssist OS recovery after the set value failed boot attempts. Options are: ● Off ● 1 ● 2 (Default) ● 3 Support Assist OS Recovery Enabled Support Assist OS recovery on failed boot attempts. Options are: ● Disabled ● Enabled (Default) Table 5.
Table 5. System setup options—Security menu Security ● Disabled (Default) ● Enabled Attestation Enable Provides for the user to control whether the TPM Endorsement Hierarchy is available to the OS. The options are: ● Disabled ● Enabled (Default) Key Storage Enable Provides for the user to control whether TPM Storage Hierarchy is available to the operating system.
Table 7. System setup options—Exit menu Exit Exit Saving Changes Exit the System Setup saving the changes made to the Setup Options. Save Change Without Exit Save the Changes made to the System Setup and continue the Setup. Exit Discarding Changes Exit the System Setup without saving the changes made to the Setup Options. Load Optional Defaults Load the Factory Defaults in the System Setup Options. Discard Changes Discard any changes made to the System Setup and continue the Setup.
2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the System and Setup password, confirm the deletion when prompted. 5. Press Esc and a message prompts you to save the changes. 6.
5 Troubleshooting Topics: • • • • • • • • • Dell SupportAssist Pre-boot System Performance Check diagnostics System diagnostic lights Recovering the operating system Flashing BIOS (USB key) Flashing the BIOS M-BIST LCD Built-in Self Test (BIST) WiFi power cycle Flea power release Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware.
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. Off — Discharging or other power states ● Power adapter is connected and the battery is fully charged. ● Computer is running on battery and the battery has more than 5 percent charge.
Blinking Pattern 3 6 Problem description Suggested resolution Flash corruption detected by SBIOS. Replace the system board. Camera status light: Indicates whether the camera is in use. ● Solid white — Camera is in use. ● Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white — Caps Lock enabled. ● Off — Caps Lock disabled.
9. Double-click the BIOS update file icon and follow the instructions on the screen. M-BIST M-BIST (Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures. NOTE: M-BIST can be manually initiated before POST (Power On Self Test). How to run M-BIST NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only. 1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST. 2.
Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: 1. Turn off your computer. 2. Disconnect the power adapter from your computer. 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Connect the power adapter to your computer. 5. Turn on your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2. Select your support category. 3.
