Vostro 5890 Service Manual Regulatory Model: D28M Regulatory Type: D28M004 March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display. 7. Place the computer face down. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions. Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly: ● Turn off the system and all attached peripherals.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads. ● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static electricity from your body.
After working inside your computer About this task NOTE: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4.
2 Disassembly and reassembly Recommended tools The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Philips #2 screwdriver ● Plastic scribe NOTE: The #0 screw driver is for screws 0-1, the #1 screw driver is for screws 2-4, and the #2 screw driver is for screws 5-6. Screw size list Table 1.
Major components of your system 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 8 Side cover Memory module I/O panel Fan and Heat-sink assembly Processor Solid-state drive Power button System board Chassis Front bezel 3.
Side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure.
Steps 1. Loosen the two captive screws (6-32) that secure the side cover to the chassis. 2. Using the tab on the side cover, slide back and lift the side cover off the chassis. Installing the side cover Prerequisites About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure.
Steps 1. Align the tabs on the side cover with the slots on the chassis and slide it towards the front of the computer.
2. Tighten the two captive screws (6-32) that secure the side cover to the chassis. Next steps 1. Follow the procedure in After working inside your computer. Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure. Steps 1. Place the computer in an upright position. 2.
Installing the front bezel Prerequisites About this task The following images indicate the location of the front bezel and provide a visual representation of the installation procedure. Steps 1. Place the computer in an upright position. 2. Align the front bezel with the slots on the chassis. 3. Move the front bezel towards the chassis and press the bezel until the tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer.
Optical drive Removing the Optical drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the optical drive and provides a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the optical drive. 3. Push the securing tab to release the optical drive from the chassis. 4.
Installing the Optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the Optical drive and provide a visual representation of the installation procedure. Steps 1. Align the optical drive assembly with the tabs on the chassis. 2. Insert the optical drive into the slot on the chassis. 3. Connect the power cable and data cable to the optical drive. Next steps 1.
Memory module Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Lay the chassis on the right side. 2. Pull the securing clips from both sides of the memory module until the memory module pops up. 3. Slide and remove the memory module from the memory-module slot.
Installing the memory modules Prerequisites About this task The following images indicate the location of the memory modules and provide a visual representation of the installation procedure. Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks in place. NOTE: The securing clips return to the locked position.
WLAN card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Remove the single (M2x3) screw that secures the wireless card to the system board. 3. Slide and lift the wireless-card bracket off the wireless card. 4.
Installing the wireless card Prerequisites About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card of your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2.
5. Replace the screw (M2x3) that secures the wireless card to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Locate the notch on the 2230 solid-state drive. 2. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot. 3. Slide the 2230 solid-state drive into the M.2 card slot on the system board. 4. Replace the single (M2x3) screw that secures the 2230 solid-state drive to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive Prerequisites 1.
Steps 1. Remove the single (M2x3) screw that secures the 2280 solid-state drive to the system board. 2. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites About this task The following images indicate the location of the solid-state drive and provide a visual representation of the installation procedure.
Steps 1. Locate the notch on the 2280 solid-state drive. 2. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot. 3. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 4. Replace the single (M2x3) screw that secures the 2280 solid-state drive to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Graphics card Removing the graphics card Prerequisites 1.
Steps 1. Lay the computer on the right side. 2. Locate the graphics card (PCI-Express). 3. Lift the pull tab to open the PCIe door. 4. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard-drive assembly Removing the 3.5-inch hard drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the hard drive. 3. Remove the cables from the routing guides on the hard-drive assembly. 4. Remove the single (6-32) screw that secures the 3.5-inch hard-drive assembly to the chassis. 5. Lift the hard-drive assembly away from the chassis. 6.
Installing the 3.5-inch hard drive Prerequisites About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure. Steps 1. Insert the hard drive into the hard-drive cage. 2. Replace the four (6-32) screws that secure the hard drive to the hard-drive cage. 3. Align the hard-drive assembly with the tabs on the chassis. 4.
cage with the 4 hooks on the ODD bracket and place it into its slot on the chassis. Secure the hard-drive assembly to the chassis with two (6-32) screws. Connect and route the hard-drive power extension cable, 3.5-inch SATA cable, 2.5-inch hard drive and ODD SATA cable and CPU power cable through the cable holder clip. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1.
About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure. Steps 1. Insert the coin-cell battery into the socket with the positive side (+) labeled facing up. 2. Press down on the coin-cell battery into the slot on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Chassis fan Removing the chassis fan Prerequisites 1.
Steps 1. Lay the computer on the right side. 2. Disconnect the fan cable from the connector on the system board. 3. Gently pull the fan to release it from the rubber grommets. 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites About this task The following images indicate the location of the chassis fan and provide a visual representation of the installation procedure.
Steps 1. Align the slots on the fan with the rubber grommets on chassis. 2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position. 3. Connect the fan cable to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Power supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover.
About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis. 3. Disconnect the power cable from the powered graphics card connector. 4. Remove the three (6-32) screws that secure the power-supply unit to the chassis. 5. Press the securing tab on the chassis to release the power-supply from its slot. 6. Slide and lift the power-supply unit off the chassis.
Disassembly and reassembly
Steps 1. Press and hold the securing tab on the chassis and slide the power-supply unit into the chassis until it snaps into position. 2. Replace the three (6-32) screws that secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cable to connector on the powered graphics card. 4. Route the power cable through the routing guides on the chassis and connect the power cables to the connectors on the system board. 5.
Steps 1. Locate the processor fan and heatsink assembly on your computer. 2. Disconnect the processor fan cable from the system board. 3. In a reverse sequential order (4>3>2>1) loosen the four captive screws that secure the fan and heatsink assembly to the system board. 4. Lift the processor fan and heatsink assembly off the system board.
Steps 1. Align the screw holes on the processor fan and heatsink assembly with the screw holes on the system board. 2. As per the sequential order (1 < 2 < 3 < 4) tighten the four captive screws to secure the fan and heatsink assembly to the system board. 3. Connect the processor fan cable to connector on the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Processor Removing the processor Prerequisites 1.
Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket. 3. Gently lift the processor from the processor socket.
Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post. 3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover. Next steps 1. Install the heatsink assembly. 2.
System board System board layout 1. 3. 5. 7. 9. 11. 13. 15. 17. 19. 21. PSU power connector Memory module slot M.2 SSD card reader slot M.2 WLAN slot SATA3 connector (white) ATX power connector CMOS_CLR/Password/Service_Mode jumper PCIe x1 (Slot4) PCI-32 (Slot3) PCIe x1 (Slot1) Processor socket 2. Processor fan connector 4. Power button connector 6. SATA0 connector (blue) 8. SATA1/2 connector (black) 10. SATA power connector 12. Coin-cell battery 14. APS/PETS connector (Debug) 16.
9. Remove the processor. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure.
Disassembly and reassembly
Disassembly and reassembly 43
Steps 1. Lay the computer on the right side. 2. Remove the single (6-32) screw that secures the ports bezel to the chassis. 3. Disconnect and un-route all the cables connected to the system board. 4. Remove the eight screws (6-32) and that secure the system board to the chassis. 5. Remove the single (M2x4) screw and that secures the system board to the chassis. 6. Lift the system board at an angle to release the ports and remove the system board off the chassis.
Disassembly and reassembly 45
Disassembly and reassembly
Disassembly and reassembly 47
Steps 1. Align the ports on the system board with the slots on the chassis and align the system board in place. 2. Replace the single (M2x4) standoff screw that secures the system board to the chassis. 3. Replace the eight (6-32) screws that secure the system board to the chassis. 4. Route and connect all the cables that you disconnected from the system board . 5. Align the screw holes on the ports bezel with the screw holes on the chassis. 6.
3 Drivers and downloads Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
4 System setup Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 3. System setup options—System information menu Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used.
Table 4. System setup options—Boot Configuration menu Boot Configuration By default, the option is not enabled. Secure Boot Mode Enable or disable to change the secure boot mode options. By default, the Deployed Mode is enabled. Expert Key Management Enable Custom Mode Enable or disable custom mode. By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 5.
Table 6. System setup options—Storage menu Storage Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. By default, the Enable SMART Reporting option is not enabled. Drive Information SATA-0 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer. SATA-1 Type Displays the SATA HDD type information of the computer.
Table 8. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN Controller.
Table 9. System setup options—Power menu Power By default, the Intel Speed Shift Technology option is enabled. Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled.
Table 11. System setup options—Passwords menu Passwords Password Configuration Upper Case Letter Reinforces password must have at least one upper case letter. By default, the option is disabled. Lower Case Letter Reinforces password must have at least one lower case letter. By default, the option is disabled. Digit Reinforces password must have at least one digit. By default, the option is disabled. Special Character Reinforces password must have at least one special character.
Table 12. System setup options—Update, Recovery menu Update, Recovery SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the event of certain computer errors. By default, the option is enabled.
Table 14. System setup options—Keyboard menu Keyboard By default, the option is enabled. Numlock LED Enable Numlock LED Enable or disable Numlock LED. By default, the option is enabled. Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled. Table 15.
Table 17. System setup options—Performance menu Performance By default, the option is enabled. C-States Control Enable C-State Control Enable or disable additional processor sleep states. By default, the option is enabled. Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor. By default, the option is enabled. Intel Hyper-Threading Technology Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor.
About this task NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed. Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products. 4. Choose the Products category from the list.
Figure 1. DOS BIOS Update Screen System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5. Press Y to save the changes. The computer reboots.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
System diagnostic lights Power-supply diagnostics light Indicates the status of the power-supply in either of the two sates: ● Off: No Power ● On: Power is supplied. Power button light Table 20. Power button LED status Power button LED state System state Description Off ● S4 ● S5 There is in Hibernate or Off state.
Table 21. Diagnostic LED status Blinking pattern Problem description Suggested resolution 2 5 Invalid Memory installed ● Reset the memory module. ● If problem persists, replace the memory module. 2 6 System board error, chipset error, clock failure, gate A20 failure, super I/O failure, keyboard controller failure ● Flash latest BIOS version. ● If problem persists, replace the system board. 3 1 CMOS battery failure ● Reset the CMOS battery connection.
Table 22. Diagnostic error messages Error messages Description DATA ERROR The hard drive cannot read the data. DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated. Reinstall the memory modules or, if necessary, replace them. DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell Diagnostics. DRIVE NOT READY The operation requires a hard drive in the bay before it can continue.
Table 22. Diagnostic error messages Error messages Description INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the Keyboard Controller test in Dell Diagnostics.
Table 22. Diagnostic error messages Error messages Description SEEK ERROR The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.
7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) Steps 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
