Reference Guide

show phonehome
show phonehome
global
history
report-status
stats
Description
Use this command to view current configuration settings and debugging statistics for the phonehome automatic
reporting feature.
Syntax
Parameter Description
global
Show whether the phonehome service and auto-reporting is enabled or disabled, and
display current SMTP settings for this feature.
history
Issue this command under the guidance of Dell support troubleshoot phonehome automatic
reporting.
report-status
Issue this command under the guidance of Dell support troubleshoot phonehome automatic
reporting.
status
Include this parameter to show the number of reports successfully sent to the SMTP server,
the number of times the controller attempted to retry sending a report to the SMTP server
and the number of reports that failed to reach the SMTP server after one or more retry
attempts, and
Usage Guidelines
The automatic reporting feature, also known as PhoneHome , allows a controller to securely contact Dell support
servers over the Internet to report events such as hardware failures, software malfunctions, and other critical events.
When the PhoneHome automatic reporting feature is enabled, the controller sends Dell support weekly reports about
the controller’s configuration, licenses, software and hardware versions, and any software malfunctions via a secure
email.
This feature requires that your network has a local SMTP server capable of relaying email. When the controller
generates the report email with the phonehome data file attachment, it forwards the email to the SMTP server
configured on your local network, which then delivers the message to Dell. If your email server requires the sender to
be authenticated before message delivery, the controller can connect to the SMTP by supplying the sender’s user
name and password.
Each PhoneHome report attachment is encrypted before it is transmitted to the SMTP server, and is decrypted by
Dell support when it is received. If the PhoneHome status report email is larger than the maximum email size
supported by your SMTP server, the controller will divide the PhoneHome attachment into multiple smaller
attachments and send the report to Dell in multiple emails.
In the event that you need to contact Dell support with a question about your controller, you can use the
phonehome now command in enable mode to generate and immediately send a status report, so that Dell support
can diagnose the issue with the most current controller data.
Dell PowerConnect W-Series ArubaOS 6.2 | Reference Guide show phonehome | 1177