Users Guide

Dell PowerConnect W AirWave 7.2 | User Guide Performing Daily Administration in AWMS | 189
If you need to create an AWMS user account for frontline personnel who are to support Guest WLAN users, refer
to “Supporting Guest WLAN Users With the Users > Guest Users Page” on page191.
Overview of the Users Pages
The Users pages display multiple types of user data for existing WLAN users. The data comes from a number of
locations, including data tables on the access points, information from RADIUS accounting servers, and AWMS-
generated data. AWMS supports the following Users pages:
 Users > Connected—Displays active users that are currently connected to the WLAN. Refer to “Monitoring
WLAN Users with the Users > Connected and Users > All Pages” on page189.
 Users > All—Displays all users of which AWMS is aware, with related information. Non-active users are listed
in gray text. For a description of the information supported on this page, refer to “Monitoring WLAN Users
with the Users > Connected and Users > All Pages” on page189.
 Users > Guest Users—Displays all guest users in AWMS and allows you to create, edit, or delete guest users.
See “Supporting Guest WLAN Users With the Users > Guest Users Page” on page191.
 Users > User Detail—Displays client device information, alerts, signal quality, bandwidth, and association
history. This page appears when you select a user’s MAC address from:
 Users > Connected
 Users > All
 Home > Search page results or Search field results that display the user MAC address
See “Evaluating and Diagnosing User Status and Issues” on page194.
 Users > Diagnostics—Displays possible client device issues, diagnostic summary data, user counts, AP
information, 802.11 counters summary, and additional information. This page appears when you select a
user’s MAC address from one of the following pages:
 Users > Connected
 Users > All
 Home > Search page results or Search field results that display the user MAC address
See “Evaluating and Diagnosing User Status and Issues” on page194.
 Users > Tags—Displays a list of wireless tags, such as Aeroscout, PanGo and Newbury, that are heard by thin
APs, and reported back to a controller that is monitored by AWMS. “Supporting RFID Tags With the Users
> Tags Page” on page193.
Monitoring WLAN Users with the Users > Connected and Users > All Pages
The Users > Connected page displays all users currently connected in AWMS, and is illustrated in Figure 130
and described in Table 112. The information on this page can be adjusted in the following ways:
 Drag the slider to pick the time range on the interactive graphs, and select Show All to select other options to
display.
 The Alerts section displays custom configured alerts that were defined in the System > Alerts page.
In more recent versions of AWMS, the Users > Connected page includes SSID information for users, and can
display wired users using remote Access Point (RAP) devices in tunnel and split-tunnel mode.