Users Guide

248 | Using the AWMS Helpdesk Dell PowerConnect W AirWave 7.2 | User Guide
Figure 182 Helpdesk > Incidents Page Illustration
The table in Helpdesk > Incidents displays the count of incidents by state and by time. You can sort incidents
from within any category of information, whether in sequential or reverse-sequential order. You can display all
incidents, or strictly open or closed incidents, and you can display incidents according to the person who created
them. Finally, the Helpdesk > Incidents page allows you to add or delete incidents.
The table at the bottom of the page, as described in Table 137 below, summarizes the incidents that have been
reported thus far, and which AWMS has not yet purged.
Use the AMP Setup > General page and the Historical Data Retention page. Using the Closed Helpdesk
Incidents field, set the number of days that AWMS is to retain records of closed Helpdesk incidents. Settings this
value to 0 disables this function.
Table 136 Helpdesk > Incidents Top Table
Column Description
State Displays three states as they apply, as follows:
 Open (currently under investigation)
 Closed (resolved)
 The total incident count
Period of time and Total Shows the count of incidents in the last two hours, the last day, and the total count.