Users Guide

173 | Discovering, Adding, and Managing Devices Dell Networking W-AirWave 8.0 | User Guide
Message Meaning
AP is no longer
associated with
controller
This means the AP no longer shows up in any controller's AP list (on the AirWave
server). Either the AP was removed from the controller, or it has roamed to another
controller that AirWave does not have visibility to, or it is offline.
Controller is Down
When a controller goes down, AirWave automatically marks all associated thin APs
down This is because communication to thin APs are via the controller, and AirWave
assumes that if the Controller has gone offline, then all associated APs are down as
well until they are reassociated with another Controller).
Downloading
The AP is in the process of downloading firmware or configuration. (This only applies
to Cisco WLC thin APs and some Symbol APs.)
Error fetching existing
configuration
AirWave could not fetch a config for the AP. Usually this is because AirWave has
incorrect credentials and was not able to log in.
ICMP Ping Failed (after
SNMP Get Failed)
The device is not responding and is likely offline.
SNMP Get Failed
SNMP credentials and/or configuration may be incorrect. Verify that SNMP is enabled
and that credentials and access ports are configured correctly on both the target
device and in AirWave.
SNMP Trap
AirWave received an SNMP trap from the controller indicating that the AP is no longer
associated to the controller.
Telnet Error: command
timed out
Telnet/SSH username and password specified for that device is incorrect.
Unexpected LAN MAC
Address found at this
device’s IP address
If AirWave detects that the LAN MAC address of a device has changed this error
message will appear. This usually indicates that a physical hardware change has
occurred (while reusing the same IP Address) without using the Replace Hardware
feature in AirWave. This error may also indicate an IP address conflict between two or
more devices.
When an unexpected LAN MAC address is seen in a device's IP address, its
APs/Devices > Manage page displays the message Click Replace Hardware
(preferred) or Reset MAC Address to reset the LAN MAC address if this device has
been replaced with new hardware at the top of the page. Use the Replace Hardware
button at the bottom of that page in order to avoid this message.
Table 89: Common System Messages for Down Status
To view the detailed status of all your down devices at once, navigate to APs/Devices > Down (try the Down top header
stats link) and look at the Detailed Status column for the list of down devices. This column can be sorted using the Filter
icon ( ).
3. If the SNMP Get Failed message appears, select the APs/Devices > Manage tab to go to the management page for
that device.
4. If visible, select the View Device Credentials link in the Device Communications section of APs/Devices >
Manage. This displays the credentials AirWave is using unsuccessfully to communicate with the device. This link
can be removed from AirWave for security reasons by setting a flag in AirWave. Only users with root access to the
AirWave command line can show or hide this link. To disable this feature, please contact Dell support at
dell.com/support. Figure 109 illustrates this page.