Users Guide

The link diagnostics.tar.gz contains reports and logs that are helpful to Dell support in troubleshooting and solving
problems. Your Dell support representative may ask for this file along with other logs that are linked on this page.
Similarly, the VisualRFdiag.zip link contains VisualRF diagnostic information that might be requested by Dell support.
A summary table lists logs that appear on the System > Status page. These are used to diagnose AirWave problems.
Additional logs are available via SSH access in the /var/log and /tmp directories; Dell support engineers may request
these logs for help in troubleshooting problems and will provide detailed instructions on how to retrieve them. Table
106 describes some of the most important logs:
Log Description
pgsql Logs database activity.
error_log
Reports problems with the web server. Also linked from the internal server error page
that displays on the web page; please send this log to Dell support whenever reporting
an internal server error.
maillog
Applies in cases where emailed reports or alerts do not arrive at the intended recipient's
address.
radius Displays error messages associated with RADIUS accounting.
async_logger Tracks many device monitoring processes, including user-AP association.
async_logger_client Logs device configuration checks.
config_pusher Logs errors in pushing configuration to devices.
visualrf.log Details errors and messages associated with the VisualRF application.
Table 106: A Sample of Important Status Logs
Viewing Device Events in System > Syslog & Traps
Admins can use the System > Syslog & Traps page to review all syslog messages and SNMP traps that AirWave
receives from the trigger type Device Event. These device events are listed by time, type, source device, AP, severity,
facility, category, and message. Most columns can be filtered using the funnel icon ( ), and messages can be filtered
by substring using the Search field, as seen in Figure 127.
You can change the historical data retention from the Device Events (Syslog, Traps) field in AMP Setup > General.
Figure 127:System > Syslog & Traps Page Illustration
Dell Networking W-AirWave 8.0 | User Guide Performing Daily Administration in AirWave | 218