Users Guide

150 | Discovering, Adding, and Managing Devices Dell PowerConnect W-AirWave 7.5 | User Guide
3. If the SNMP Get Failed message appears, select the APs/Devices > Manage tab to go to the management
page for that device.
4. If visible, select the View Device Credentials link in the Device Communications section of APs/Devices >
Manage. This displays the credentials AirWave is using unsuccessfully to communicate with the device. This
link can be removed from AirWave for security reasons by setting a flag in AirWave. Only users with root
access to the AirWave command line can show or hide this link. To disable this feature, please contact Dell
support at support.dell.com. Figure 114 illustrates this page.
Figure 114 View Device Credentials Window
Downloading The AP is in the process of downloading firmware or configuration. (This only applies to Cisco WLC
thin APs and some Symbol APs.)
Error fetching existing
configuration
AirWave could not fetch a config for the AP. Usually this is because AirWave has incorrect
credentials and was not able to log in.
ICMP Ping Failed (after
SNMP Get Failed)
The device is not responding and is likely offline.
SNMP Get Failed SNMP credentials and/or configuration may be incorrect. Verify that SNMP is enabled and that
credentials and access ports are configured correctly on both the target device and in AirWave.
SNMP Trap AirWave received an SNMP trap from the controller indicating that the AP is no longer associated
to the controller.
Telnet Error: command
timed out
Telnet/SSH username and password specified for that device is incorrect.
Unexpected LAN MAC
Address found at this
device’s IP address
If AirWave detects that the LAN MAC address of a device has changed this error message will
appear. This usually indicates that a physical hardware change has occurred (while reusing the
same IP Address) without using the Replace Hardware feature in AirWave. This error may also
indicate an IP address conflict between two or more devices.
When an unexpected LAN MAC address is seen in a device's IP address, its APs/Devices >
Manage page displays the message “Click Replace Hardware (preferred) or Reset MAC Address
to reset the LAN MAC address if this device has been replaced with new hardware” at the top of
the page. Use the Replace Hardware button at the bottom of that page in order to avoid this
message.
Table 90 Common System Messages for Down Status (Continued)
Message Meaning
NOTE: To view the detailed status of all your down devices at once, navigate to APs/Devices > Down (try the Down top header
stats link) and look at the Detailed Status column for the list of down devices. This column can be sorted using the Filter icon ().
NOTE: The View Device Credentials message may appear slightly different depending on the vendor and model.