Administrator Guide

2. Complete the form by typing in the SMS message and entering the mobile phone number that you are
sending the SMS to. The maximum length for the message is 160 characters. If multiple services are
available, you may also choose the service to use when sending the message.
3. Click Send Message.
About SMS Credits
Most SMS providers use a system of credits when for sending messages. In Dell Networking W-ClearPass Guest
SMS Services, one credit is used for each sent message. The credit is used when the message is sent, regardless
of whether the recipient actually receives the message. Please review your provider’s details and pricing.
To determine the number of remaining SMS credits for a service, go to the Configuration > SMS Services >
Gateways list, and find the service's row in the list. The Credits Available column indicates the number of
remaining SMS credits for your account. This value is determined when the first message is sent, and is
updated after sending each message.
When credits are running low, a warning message is emailed to the administrator group. The email address is
determined by looking up all local operators with the special IT Administrators operator profile, and using any
configured email address for those operators.
Up to three messages will be sent:
l A low-credit warning is sent when the “Credits Available” value reaches the warning threshold (the default
value is 50).
l A second low-credit warning is sent when the “Credits Available” value reaches half the warning threshold.
l A final message is sent when the “Credits Available” value reaches zero.
To adjust the warning threshold, set the Credit Warning value in the configuration for the SMS Services Plugin.
About SMS Guest Account Receipts
You can send SMS receipts for guest accounts that are created using either sponsored guest access or self-
provisioned guest access. This is convenient in situations where the visitor may not be physically present to
receive a printed receipt.
Dell Networking W-ClearPass Guest may be configured to automatically send SMS receipts to visitors, or to
send receipts only on demand.
To manually send an SMS receipt:
1. Go to the Guest > Manage Accounts and click to expand the row of the guest to whom you want to send
a receipt.
2. Click Print to display the Updated Account Details view, and then click the Send SMS receipt link. The
SMS Receipt form opens. Use the fields on this form to enter the service to use, the recipient’s mobile
phone number, and the message text.
Dell Networking W-ClearPass Guest 6.5.0 | User Guide Configuration | 373