Deployment Guide

252 | LDAP Operator Server Troubleshooting Dell Networking W-ClearPass Guest 6.0 | Deployment Guide
l Ping—Sends a ping message (echo request) to the LDAP server to verify connectivity between the LDAP
server and the ClearPass Guest server.
l Test Auth—Adds a Test Operator Login area in the LDAP servers form that allows you to test authentication
of operator login values.
l Test Lookup—Adds a Test Operator Lookup form in the LDAP servers list that allows you to look up sponsor
names. This option is only available if sponsor lookup has been enabled for the server on the Edit Authentication
Server page.
LDAP Operator Server Troubleshooting
You can use the LDAP Operator Servers list to troubleshoot network connectivity, operator authentication, and to
look up operator usernames.
Testing Connectivity
To test network connectivity between an LDAP server and the ClearPass Guest server, click the Ping link in the
server’s row. The results of the test appear below the server entry in the LDAP server table.
Testing Operator Login Authentication
1. To test authentication of operator login values, select a server name in the LDAP Server table, then click the
Test Auth link. The Test Operator Login area is added to the page.
2. Enter an operator username and password for the LDAP Server.
3. (Optional) Click the Advanced check box to display detailed authorization information for the specified
operator.
4. Click Log In to attempt to authenticate the LDAP server, or click Cancel to cancel the test. The
Authentication Test area is added above the server names to indicate the test’s progress.