Users Guide

2. Connect to the Policy Manager appliance via the front serial port (using any terminal program). See "Server Port
Configuration " on page 15 for details.
3. Reboot the system. See the restart command.
4. When the system restarts it waits at the following prompt for 10 seconds:
Generate support keys? [y/n]:
Enter ‘y’ at the prompt. The system prompts with the following choices:
Please select a support key generation option.
1) Generate password recovery key
2) Generate a support key
3) Generate password recovery and support keys
Enter the option or press any key to quit:
5. To generate the support key, select option 2 (or 3, if you want to generate a password recovery key, as well).
6. Once the password recovery key is generated, email the key to Dell technical support. A unique password can now
be generated by Dell technical support to log into the support shell.
Dell Networking W-ClearPass Policy Manager 6.2 | User Guide 18