Administrator Guide

562 | Administration Dell Networking W-ClearPass Policy Manager 6.5 | User Guide
This section describes the following topics:
l Remote Assistance Process Flow on page 562
l Adding a Remote Assistance Session on page 563
Remote Assistance Process Flow
This topic describes the Remote Assistance process flow.
1. Administrator schedules a Remote Assistance session for a specific duration.
2. The Aruba Networks support contact receives an email with instructions and credentials to login to the
remote system.
3. The session is terminated at the end of the specified duration.
4. The administrator can terminate a session before its stipulated duration from Dell Networking W-ClearPass
Policy Manager UI.
5. The support contact can terminate the session before the time expires.
Configuring a Remote Assistance session through a CLI can be used if the Dell Networking W-ClearPass Policy
Manager UI at the customer site is inaccessible.
The following figure displays the Remote Assistance session page:
Figure 525: Remote Assistance Session Page
The following table describes the Remote Assistance session parameters:
Parameter Description
Name Name of the session.
Type Indicates if the session is a one-time session or a periodic session. Move the cursor
over the entry to view the schedule of the session.
Support
Contact
The email address of the support contact.
Status Provides the session state. Available states are:
l Saving
l Scheduled
l Initiated
l Running
l Terminated
l Failed
Table 335: Remote Assistance Session Parameters