Administrator Guide

Resetting the System Passwords to the Factory Defaults
To reset the system account passwords in Policy Manager to the factory defaults, you must first generate a
password recovery key, then log in as the apprecovery user to reset the system account passwords.
Generating the Password Recovery Key
To generate the password recovery key:
1. If you are employing a hardware connection, connect to the W-ClearPass Policy Manager hardware
appliance using the serial port (using any terminal program). See Configuring the W-ClearPass Hardware
Appliance for details.
a. If you are employing a virtual appliance, use the VMware console or the Hyper-V hypervisor (see for
details).
2. Reboot the system using the restart command.
3. After the system reboots, the following prompt is displayed for ten seconds:
Generate support keys? [y/n]:
4. At the prompt, enter y.
The system prompts you with the following choices:
Please select a support key generation option.
1) Generate password recovery key
2) Generate a support key
3) Generate password recovery and support keys
Enter the option or press any key to quit.
5. To generate a password recovery key, select option 1.
6. After the password recovery key is generated, email the key to Dell Technical Support.
A unique password is dynamically generated from the recovery key and emailed to you.
Resetting the System Account Passwords to the Factory Defaults
To reset the administrator password:
1. Log in as the apprecovery user with the password recovery key provided by Dell Technical Support.
2. Enter the following command at the command prompt:
[apprecovery] app reset-passwd
*******************************************************
* WARNING: This command will reset the system account *
* passwords to factory default values *
*******************************************************
Are you sure you want to continue? [y/n]: y
INFO - Password changed on local node
INFO - System account passwords have been reset to factory default values
3. To reset the system account passwords to the factory default values, enter y.
4. You can now log in with the new administrator password emailed to you by Dell Technical Support.
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