Administrator Guide

The Webservice itself is refreshed with the Antivirus and Antispyware data hourly, with Windows Updates daily.
Fingerprint data and Firmware & Patches are refreshed as and when new ones are available.
An event is generated and displayed in the Event Viewer with the list of new updates that are available. If the
event affects an SMTP server, Alert Notification email addresses are configured, and an email from the
Publisher is sent with the list of downloaded images.
Reinstalling a Patch
The Reinstall Patch feature allows the administrator to reinstall a patch in the event the previous attempt to
install fails.
You can only reinstall the last installed patch, which is indicated by a “!” symbol next to it in the Firmware &
Patch Updates table on the Administration > Agents and Software Updates > Software Updates page.
To reinstall a patch or software update:
1. Navigate to Administration > Agents and Software Updates > Software Updates.
2. In the Firmware & Patch Updates section, observe the Status column.
3. To bring up the dialog that shows the logs, click the Installed, Install Error, or Needs Restart link.
4. To reinstall the patch or software update, click Re-Install.
The Install Update screen closes and the re-installation process begins. A pop-up displays, showing the
installation progress via log messages.
Uninstalling a Skin, Translation, or Plug-in
To uninstall a skin, translation, or plug-in:
1. Navigate to Administration > Agents and Software Updates > Software Updates.
2. In the Firmware & Patch Updates section, observe the Status column.
3. To bring up the dialog that shows the logs, click the Installed link.
4. To uninstall the patch or software update, click Uninstall.
The Install Update screen closes and the software is uninstalled.
OnGuard Settings
This section provides the following information:
l Introduction
l Accessing OnGuard Agent Support Charts
l Configuring OnGuard Settings
Introduction
Use the OnGuard Settings page to configure the agent deployment packages.
When you save the OnGuard configuration, W-ClearPass creates agent deployment packages for the Windows
and Macintosh OS X operating systems and provides the packages at a fixed URL on the W-ClearPass Policy
Manager hardware or virtual appliance.
You can then publish this URL to the user community. You can also download the agent deployment packages
to another location.
Dell Networking W-ClearPass Policy Manager 6.6 | User Guide Administration | 651