Connectivity Guide

304 | Administration Dell Networking W-ClearPass Guest 6.2 | User Guide
About SMS Credits
Most SMS providers use a system of credits when for sending messages. In Dell Networking W-ClearPass Guest SMS
Services, one credit is used for each sent message. The credit is used when the message is sent, regardless of whether
the recipient actually receives the message. Please review your provider’s details and pricing.
To determine the number of remaining SMS credits, navigate to the Administration > SMS Gateways window. The
Credits Available field indicates the number of remaining SMS credits for your account. This value is determined once
the first message has been sent, and is updated after sending each message.
When credits are running low, a warning message is emailed to the administrator group. The email address is
determined by looking up all local operators with the special IT Administrators operator profile, and using any
configured email address for those operators.
Up to three messages will be sent:
l A low-credit warning is sent once the “Credits Available” value reaches the warning threshold (the default value is
50).
l A second low-credit warning is sent once the “Credits Available” value reaches half the warning threshold.
l A final message is sent once the “Credits Available” value reaches zero.
To adjust the warning threshold, set the Credit Warning value in the configuration for the SMS Services Plugin.
About SMS Guest Account Receipts
You can send SMS receipts for guest accounts that are created using either sponsored guest access or self-provisioned
guest access. This is convenient in situations where the visitor may not be physically present to receive a printed
receipt.
Dell Networking W-ClearPass Guest may be configured to automatically send SMS receipts to visitors, or to send
receipts only on demand.
To manually send an SMS receipt:
1. Navigate to the Guest > List Accounts and click to expand the row of the guest to whom you want to send a
receipt.
2. Click Print to display the Account Details view, then click the Send SMS receipt link. The SMS Receipt form
opens. Use the fields on this form to enter the service to use, the recipient’s mobile phone number, the mobile
carrier, and the message text.
When using guest self-registration, SMS Delivery options are available for the receipt page actions; See "Editing
Receipt Actions" on page 224 for full details.
SMS Receipt Options
SMS receipt configuration options are available in the Customization module (see "Customizing SMS Receipt" on page
246). Advanced configuration options for the SMS Services, including receipt options, are also available in the plugin
configuration (see "Configuring Plugins" on page 293 in this chapter).