Users Guide

Table Of Contents
l when the voice client does not roam from one controller to another controller. In other words, when a client
moves to a foreign agent controller, RTCQA does not take effect.
You can use the WebUI or CLI to enable RTCQA and view the call quality reports based on the analysis.
To generate Lync UCC score, you must enable RTCQA. For more information on UCC score, see UCC Call Quality
Metrics on page 953
In the Web UI
1. Navigate to the Configuration > Advanced services > All Profiles page.
2. Expand Other Profiles under the Profiles section and click Configure Real-Time Analysis.
3. Enable Real Time call quality analysis for the voice calls by selecting the Real-Time Analysis of voice calls
check box.
Figure 208 Enable Real Time Analysis
4. Click Apply.
Viewing Real Time Call Quality Reports
1. To view the average Real Time analysis reports, navigate to the Monitoring > Voice > Real-Time Quality
Analysis page.
2. To view the detailed Real Time analysis report of a specific client, select the client and click View Details.
Real Time analysis report is not available for clients in tunnel or bridge mode.
In the CLI
To configure Real Time analysis on voice calls:
(host) (config) #voice real-time-config
(host) (Configure Real-Time Analysis) #config-enable
To view the average Real Time analysis reports for the voice clients:
(host) #show voice real-time-analysis
Real-Time Analysis Call Quality Report
--------------------------------------
Client(IP) Client(MAC) Client(Name) ALG Jitter(D)(usec) Pkt-loss(D)(%)
---------- ----------- ------------ --- --------------- --------------
10.16.33.251 00:1f:6c:7a:d4:fd 6005 sccp 16.980 0.625
10.15.16.201 1c:ab:a7:2d:75:6b 7129 Lync 10.934 0.120
Delay(D)(usec) UCC Score(D) Forward mode
-------------- ------------ ------------
421.125 78.985 decrypt-tunnel
454.163 86.250 tunnel
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