User Guide
16 │ Troubleshooting
Troubleshooting
Webcam's proximity detec-
tion feature does not work
This feature is not supported on non-Dell computers.
If you are using a Dell computer, update the BIOS and
drivers to the latest available version from the Dell
support site.
Unable to install Dell Periph-
eral Manager on ARM-based
Windows computers
Dell Peripheral Manager is not supported on ARMbased
Windows computers.
Webcam does not work with
Dell Peripheral Manager and
Windows Camera app after
hot-plugging the webcam to
the computer
Wait for a few seconds after unplugging the camera
before re-connecting it to the computer.
Webcam not detected when
connected to a docking sta-
tion or USB hub
1. Connect the dock or hub to a USB 3.0 port on the
computer.
2. Update the rmware on the dock to the latest
version.
Webcam is unable to auto-
matically set the frame-rate
and exposure
Auto-exposure and frame rate feature only function
at low light condition and it is supported when HDR is
turned o.
Toggle o HDR on the Dell Peripheral Manager to use
auto-exposure and frame rate.
Auto-framing does not work
when camera is set to run at
60 fps
The Dell WB7022 webcam does not support 60 fps at
4K. Auto-framing will stop working at 60 fps to avoid
resolution drops. The webcam can only support autof-
raming when the webcam is congured to run at 24
or 30 fps.