Dell TM Mobile Broadband Card Utility User's Guide The information below is provided by the supplier of the referenced software without independent verification by Dell and is subject to the restrictions and disclaimers noted below. Introduction Quick Start Using the Dell Mobile Broadband Card Utility SIM Card Information Frequently Asked Questions Troubleshooting Safety Information Technical Specifications Glossary Regulatory Information in this document is subject to change without notice.
Release date: March 2007
Back to Contents Page Introduction: Dell TM Mobile Broadband Card Utility User's Guide Overview Features Overview Congratulations on purchasing a Dell notebook with mobile broadband connectivity. Mobile broadband provides high-speed connectivity via public carrier cellular networks.
Back to Contents Page Quick Start: Dell TM Mobile Broadband Card Utility User's Guide If the Dell Mobile Broadband Card Utility software was not pre-installed by Dell (generally the case if the Dell Wireless 5520 Mobile Broadband 3G HSDPA Mini-Card was purchased separately), then click here for instructions on how to install the Dell Mobile Broadband Card Utility software.
3. Follow the onscreen instructions to activate your SIM card. After you activate your SIM card, you are ready to access the Mobile Broadband network with your mobile broadband card. For more information, follow the instructions in Using the Dell Mobile Broadband Card Utility. Top of Page Step 3: Connecting to the Network Connecting to the Internet is as simple as clicking the Connect button as seen below.
NOTE: Check with your service provider to ensure you are in a coverage area before connecting. Once connected, the Connect button changes to Disconnect. Click the button to end your connection. If your connection fails, see Troubleshooting. Please read all restrictions and disclaimers.
Back to Contents Page Using the Dell TM Mobile Broadband Card Utility: Dell Mobile Broadband Card Utility User's Guide The Dell Mobile Broadband Card Utility and your mobile broadband card allow you to easily connect to the wireless Internet from your notebook computer. It provides easy-to-use applications for creating connection profiles, sending and receiving SMS messages, and diagnosing connection problems.
Back to Contents Page SIM Card Information: Dell TM Mobile Broadband Card Utility User's Guide A SIM card (Subscriber Identity Module card) is included with your Dell Mobile Broadband Card and installed in your notebook computer. This removable card is the chip used by your Dell Mobile Broadband Card to obtain information such as the mobile broadband phone number, address book as well as other information related to the subscriber. To activate your mobile broadband service and SIM card, click here.
Back to Contents Page Frequently Asked Questions: Dell TM Mobile Broadband Card Utility User's Guide Where can I use this product? How can I tell if I have service? I cannot connect to the Internet. What do I do? Why does my mobile phone indicate that I have coverage in an area while my data device indicates no network? Why are the signal strength bars on my phone and computer different when they are sitting next to each other? I have an indication of good signal strength but I am unable to connect.
coverage with your service provider at http://www.cingularwireless.com . Question: Why are the signal strength bars on my phone and computer different when they are sitting next to each other? Answer: Data coverage areas and phone coverage areas do not always coincide. You are probably in an area with weaker data coverage than cellphone coverage. Check for data coverage with your service provider. Question: I have an indication of good signal strength but I am unable to connect.
Question: How do I enable GPS? Answer: Do the following: 1. In the Main window, select GPS Status from the Tools menu, or click the GPS Status button in the tool bar. 2. In the GPS Status window, click Start GPS. If the GPS position cannot be obtained within 5 minutes, a warning message appears: “Unable to obtain a GPS fix. Please make sure you have a clear view of the sky. Would you like to stop GPS?” Make sure the system has a clear view of the sky and click Continue Searching, or click Stop. 3.
Back to Contents Page Troubleshooting: Dell TM Mobile Broadband Card Utility User's Guide Common Problems and Solutions About Self-Diagnostics Running Self-Diagnostics Diagnostic Error Messages and Resolutions Getting Help Common Problems and Solutions The following are some common problems and solutions. I cannot install the software You may not have administrator privileges. 1. Talk to your system administrator if applicable. 2.
are getting an IP address: 1. From the Start menu, select Run. In the Run window, type "Command" in the Open box and click OK. 2. In the Command window, type "cd\" and press the Enter key to navigate to the root directory. 3. Type "ipconfig" and press the Enter key. Your IP address should appear on the screen. If not, contact your service provider. Your server settings may be incorrect. 1. In Internet Explorer, select Internet Options > Connections from the Tools menu. 2.
Self-Diagnostics allows you to test your software, hardware, and the network. If you are having difficulty, run this program to help you isolate the problem. Top of Page Running Self-Diagnostics To perform the self-diagnostics: 1. From the Help menu, select Self-Diagnostics. The Self-Diagnostics window appears. 2. Click More... to expand the window and view more options. 3. If you want to test the mobile broadband card without checking the network, select the Skip Network Diagnostics check box. 4.
Top of Page Diagnostic Error Messages and Resolutions Error Description 102 The connection has failed. If you are trying to establish a connection by wireless modem, activate your SIM. 103, 106, 107, 111, 112, 113, 131, 132, 133, 137, 149 If you are trying to establish a connection by wireless modem, the profile may not be correctly set. For more information on correct profile settings, contact your service provider or consult the provider's documentation.
Please read all restrictions and disclaimers.
Back to Contents Page Safety Information: Dell TM Mobile Broadband Card Utility User's Guide SAR Information Safety Hazards SAR Information FCC Radiation Exposure Statement The radiated output power of the Dell Wireless Mobile Broadband device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Wireless Mobile Broadband devices should be used in such a manner that the potential for human contact during normal operation is minimized.
Phone Facts - Consumer Information on Wireless Devices," which states that "[t]he available scientific evidence does not show that any health problems are associated with using wireless devices," while noting that "[t]here is no proof, however, that wireless devices are absolutely safe." You can access the joint FDA/FCC website at http://www.fda.gov. You can also contact the FDA tollfree at (888) 463-6332 or (888) INFO-FDA.
Avenue Appia 20 1211 Geneva 27 Switzerland Telephone: 011 41 22 791 21 11 http://www.who.int/mediacentre/factsheets/fs193/en/ International Commission on Non-Ionizing Radiation Protection c/o Bundesamt fur Strahlenschutz Ingolstaedter Landstr.1 85764 Oberschleissheim Germany Telephone: 011 49 1888 333 2156 http://www.icnirp.de American National Standards Institute 1819 L Street, N.W., 6th Floor Washington, D.C. 20036 (202) 293-8020 http://www.ansi.
While operating a vehicle The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some countries, operating such communications devices while in control of a vehicle is an offence. Electrostatic Discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD).
Back to Contents Page Technical Specifications: Dell TM Mobile Broadband Card Utility User's Guide This section outlines the technical and environmental specifications of your mobile broadband card.
Back to Contents Page Glossary: Dell TM Mobile Broadband Card Utility User's Guide APN Access Point Name. Provides routing information for GPRS. The APN consists of two parts; the Network ID, which identifies the external service requested by a user of the GPRS service, and the Operator ID, which specifies routing information. bps Bits per second. Rate of data flow. Broadband High-capacity high-speed, transmission channel with a wider bandwidth than conventional copper telephone lines.
Global Positioning System. A satellite-based navigation system that indicates your current position, including latitude, longitude, and altitude. HSDPA High Speed Downlink Packet Access. HSDPA is an enhanced version of WCDMA that supports broadband connections with download speeds up to 3.6 Mbps. This enhanced 3G technology enables the download of high-bandwidth multimedia files, high resolution graphics, and other complex files, and viewing email attachments at broadband-like speeds.
Personal Identity Number. A code that is linked to your SIM card for security. This four-digit code gives you access to the SIM card and allows you to access your service provider’s network. Proxy A firewall mechanism that replaces the IP address of a host on the internal (protected) network with its own IP address for all traffic passing through it. PUK Code Pin Unlock Code.
WWAN Wireless Wide Area Network. A communications technology that utilizes digital mobile phone systems to access data from any location in the range of a cell tower that is connected to a data-enabled network. WWAN Device Wireless Phone and cable or 3G UMTS PC Card. Please read all restrictions and disclaimers.
Back to Contents Page Regulatory: Dell TM Mobile Broadband Card Utility User's Guide Operational Information Regulatory Information Radio Approvals Operational Information Wireless Interoperability The Dell Wireless Mobile Broadband products are designed to be interoperable with the specific wireless service providers and their roaming partners.
Federal Communications Commission Notice (FCC -- United States) Electronic devices, including computers and wireless mobile broadband cards, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Back to Contents Page Advanced Settings: Dell TM Mobile Broadband Card Utility User's Guide Introduction Disable Dell Mobile Broadband Card VPN Managing Profiles Using GPS Configuration Additional Features Introduction The Dell Mobile Broadband Card Utility offers you the ability to enable or disable your mobile broadband card, set up a Virtual Private Network (VPN) for your mobile broadband connection, configure different connection profiles, and much more.
Top of Page Managing Profiles Profiles allow you to easily maintain your connection settings. For information on using profiles, see Managing Profiles. Top of Page Using GPS NOTE: GPS is available only on supported systems. The Dell Mobile Broadband Card Utility determines whether your system is supported during installation. The Global Positioning System (GPS) is a satellite-based navigation system that indicates your current postion, including latitude, longitude, and altitude.
Speed Velocity as of the last GPS acquisition. Direction Bearing as of the last GPS acquisition. Satellites Number of satellites currently acquired. Uncertainty Your GPS position may “drift” slightly, which can cause a small inaccuracy in the Speed reading but a potentially larger variance in the Direction reading. This number indicates the possible variance between the Direction value and your actual bearing. Date of Last Fix Network date of the last GPS acquisition.
User Interface Option Description Always On Top Select this option to always display the Dell Mobile Broadband Card Utility on top of other applications. Sound Effects On Select this option to turn on sound effects. Launch On Startup Select this option if you want to launch the Dell Mobile Broadband Card Utility when you start your notebook computer. Connection logging is not available if you select this option.
Configuring the Device Settings You can configure your mobile broadband card to automatically connect to the network when you power up your system or manually connect and disconnect using the Connect/Disconnect button in the main window. You can also require a PIN code to unlock your mobile broadband card on startup. Connection Mode Option Description Connection Mode Select your mobile broadband card. Manual Connect Select this option if you want to manually connect and disconnect from the network.
Selection... Network Type dropdown list Select a network type from the drop-down list. The network type—Automatic, GPRS Only, or UMTS Only—determine the type of network to look for when your notebook computer starts up. Select Automatic to look for the best network available of either type. To configure the connection settings: 1. In the Main window, select Configuration from the Edit menu. 2.
Back to Contents Page Installation: Dell TM Mobile Broadband Card Utility User's Guide If the Dell Mobile Broadband Card Utility software was not pre-installed by Dell (generally the case if the Dell Mobile Broadband 5520 Card was purchased separately), then follow the installation instructions, listed below, to install the Dell Mobile Broadband Card Utility software. 1. Insert the Dell Mobile Broadband Card Utility CD into your notebook computer.
3. In the Ready to the Install the Program screen, click Install. As the program is installed, the Installing Dell Mobile Broadband Card Utility screen shows the installation progress. When the installation completes, the InstallShield Wizard Completed screen appears.
4. In the InstallShield Wizard Completed screen, click Finish. For instructions on launching the utility and getting connected, click here. Top of Page Please read all restrictions and disclaimers.
Back to Contents Page Getting Around the Utility: Dell TM Mobile Broadband Card Utility User's Guide Main Window Status Pane System Tray Main Window The Dell Mobile Broadband Card Utility will open with the main window by default. This view is where you manage your broadband connections. The main window displays the network connections available.
Status Pane Information regarding your current network connection can be seen in the Status pane in the middle of the Dell Mobile Broadband Card Utility main window. Status information is displayed during the connection process as well as while connected. When not connected, the status text in the lower left corner will display "Not connected" for the currently selected network. The timer will display "00:00:00".
to 86kbps. GPRS is considered an evolutionary step to more advanced technologies such as EDGE and WCDMA. EDGE Enhanced Data GSM Environment OR Enhanced Data for Global Evolution. EDGE is an enhanced version of GPRS that enables the delivery of multimedia and other broadband applications to mobile devices. It is designed to deliver data downloads at rates up to 237kbps and is considered an evolutionary step to 3G/UMTS. WCDMA Wideband Code Division Multiple Access.
description of each: Status Bar Message Description Press “Connect” to access the Carrier network. The internal modem is ready to connect. To unlock the device press "Unlock". The internal modem is locked. To enable radio click "Enable Radio". Indicates that the internal modem has been disabled. The modem must be disabled before boarding a plane. Top of Page System Tray In addition to the state messages displayed in the Status pane, the current status is indicated by the system tray icons.
Back to Contents Page Connecting to the Network: Dell TM Mobile Broadband Card Utility User's Guide NOTE: Before connecting ensure your Dell Mobile Broadband Card is activated. Click here for instructions on activating. Once your mobile broadband card is activated, connecting to the Internet is as simple as selecting a connection profile and clicking the Connect button. 1. In the Main window, your pre-configured profile is already selected in the drop-down list.
Top of Page Please read all restrictions and disclaimers.
Back to Contents Page Sending and Receiving SMS Messages: Dell TM Mobile Broadband Card Utility User's Guide About the SMS Message Client Starting the SMS Client Managing Mailboxes Composing and Sending Messages Managing Received Messages Managing Your Address Book About the SMS Message Client SMS (Short Message Service) enables you to send and receive short text messages to and from mobile devices.
Starting the SMS Client To start the SMS client: In the Main window, select SMS Messages from the Tools menu. The SMS Client Main Window The SMS Client main window consists of three panes: Pane Description Mailbox Displays the navigation pane for opening mailboxes. Subject Displays message text or subject lines for message of the currently selected mailbox. Message Displays the message body of the message currently selected in the Subject pane.
Sent The date the message was sent. Viewing Messages To open a mailbox: In the left pane, click on the mailbox. The current messages are displayed in the Subject pane. Sorting Messages You can sort messages in any or your mailboxes by any column in either ascending or descending order. An arrow indicates the current column. An up arrow indicates the column is sorted in ascending order. A down arrow indicates descending order. To sort messages: To sort by a column, click on the column heading.
To select recipients from your address book, click the Address Book button or click the To… button and select one or more recipients from the Select Recipients dialog box as described in Selecting Recipients From Your Address Book. 3. To set message format, see Setting Message Format. 4. Type the text of your message in the text entry area. As you type your message, the current character count is displayed at the bottom of the window. You can enter up to 160 characters. 5.
Once you are attached to the network, you can receive SMS messages. When you receive an SMS message, the SMS Notification icon appears in the Main window. Reading Messages After the SMS Client receives a message you can read it in the lower pane. You can also view messages from the Outbox and Sent folders. To read your messages: 1. In the SMS Mailbox list, click the Inbox icon. Your received messages are listed in the upper-right pane. 2. To view the message text, click the message in the message list.
You can forward a message to another recipient. When you forward a message, the Compose Message window opens with the To box empty and with the subject of the received message inserted into the Subject line preceded by "FWD:". To forward a message: 1. In the message list, click the message you want to reply to. 2. Click the Forward button or right-click and select Forward from the pop-up menu. 3. In the Compose Message window, compose and send your message as described in Composing and Sending Messages.
To add an address to your address book: 1. Open the address book, and click New Entry.... 2. In the Contact dialog box, enter a display name for the user and the user's mobile number. 3. Click OK. Changing Contact Information You can view properties of any of the contacts in your address book. To change a contact's information: 1. 2. 3. 4. In the contact list, select the contact whose information you want to change. Click Edit. In the Contact dialog box, change any of the contact information. Click OK.
Back to Contents Page Additional Features: Dell TM Mobile Broadband Card Utility User's Guide Introduction Viewing Device Properties Viewing the Connection Log Viewing Copyright, Date, and Version Information Introduction You can view properties for the mobile broadband card, a report on current and past connections, and copyright, date, version information for the Dell Mobile Broadband Card Utility.
Technology The technology employed by the mobile broadband card. IMSI International Mobile Subscriber Identity. A unique number that identifies network mobile phone users. FID Factory ID. This is a unique tracking number for factory builds. ICCID Integrated Circuit Card ID. A unique number identifying your SIM card. SMSC Short Message Service Center. The service center handling the transfer of text messages. To view properties: In the Main window, select Device Properties from the File menu.
Total Session Minutes The number of minutes connected during the current session. This is not related to your service provider's billing information. The time, duration, and total MB of data exchanges are displayed for past sessions in the box at the bottom of the dialog box. To view the connection log: 1. In the Main window, select Connection Log from the Tools menu. 2. To clear the log at the bottom of the dialog box, click Clear. 3. To close the Report dialog box, click the Close box.
Back to Contents Page Managing Profiles: Dell TM Mobile Broadband Card Utility User's Guide About Profiles Creating Profiles Profile Settings Viewing and Editing Profiles Deleting Profiles Importing and Exporting Profiles About Profiles Connecting to the network requires a unique set of connection settings. You may have more than one connection account, each with its own settings. A profile is a complete set of connection information required for connecting to the network.
1. In the Main window, select Profile Manager from the Edit menu. 2. Click the New button. The first screen of the Profile Wizard appears. 3. In the Profile Name box, enter a name to identify the profile and select a connection type. 4. In the APN box, enter the APN. If you don't know your APN, contact your service provider. 5. Click Next to display the next wizard screen. 6. In the Username box, enter your username or use the default username provided (recommended).
Profile Settings Profile settings are grouped as follows: General TCP/IP VPN Each group has its own tab in the Profile Manager. When you select a locked profile in the Profile Manager, the View button is displayed, allowing you to view the profile settings. When you select an unlocked profile, the Edit button appears, enabling you to edit the profile settings. General Settings The General tab displays general connection profile information.
APN Field Description APN The Access Point Name (APN), which provides routing information for GPRS. Get this from your service provider. TCP/IP Settings The TCP/IP tab displays TCP/IP settings. Field Description Obtain An IP Address Automatically Select this option to obtain a dynamic IP address. Use The Following IP Address Select this option to enable a static IP rather than a dynamic IP address. A static IP is an assigned IP Address that does not change.
The Advanced dialog box displays WINS/Proxy settings. Field Description Set WINS Select this check box to specify WINS settings. Primary WINS The IP address of the first WINS server to look for. Secondary WINS The IP address of a backup WINS server to look for. Use Proxy Server Enables or disables proxy settings.
Field Description Disable Auto VPN Select this option if you do not want to automatically connect to the VPN when the connection is made. Auto-Connect Microsoft VPN Select this option if you want to automatically connect using the VPN. Selecting this option enables the New, Edit, and Delete buttons. New Click this button to enter a new VPN profile. Click the Auto-Connect Microsoft VPN option to enable this button. Edit Click this button to edit an existing VPN profile.
To view a locked profile: 1. 2. 3. 4. 5. In the Main window, select Profile Manager from the Edit menu. In the Profile List, click on the profile you want to view. Click View. The Edit Profile window appears with the editing options disabled. Click on the General, TCP/IP, or VPN tabs and view any of the profile settings. Click OK or Cancel to close the dialog box. To edit a profile: 1. 2. 3. 4. 5. In the Main window, select Profile Manager from the Edit menu.
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