Owner's Manual

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Troubleshooting: Dell

Mobile Broadband Card Utility User's

Guide

Common Problems and Solutions

About Self-Diagnostics

Running Self-Diagnostics

Diagnostic Error Messages and Resolutions

Getting Help

Common Problems and Solutions

The following are some common problems and solutions.

I cannot install the software

You may not have administrator privileges.

1. Talk to your system administrator if applicable.

2. Log onto your computer as an administrator, or create a user account with administrator privileges.

I don't have service

Check that you have an active subscription plan from your service provider and that the service has been activated.

You may be in an area not covered by data coverage. Your mobile phone is a voice device and most voice carriers have

roaming agreements that provide a large coverage area. This may not be the case for your data service. Check for data

coverage with your service provider.

Dell Mobile Broadband Card Utility status is "No Card Detected"

Make sure that no other software programs are open that may be using the Dell Mobile Broadband Card.

I cannot connect to the Internet

Your software may be incorrectly installed. Check that you have correctly installed the Dell Mobile Broadband Card Utility

software located on the CD that came with the product.

You may not have an active subscription plan. Check that you have an active subscription plan from your service provider

and have activated the service.

You may be experiencing a service issue. Perform a self-diagnostic to determine the problem. For detailed instructions on

performing a self-diagnostic, see

Self-Diagnostics.

I cannot access my Dell Mobile Broadband Card using other software

Ensure the Dell Mobile Broadband Card Utility has exited by selecting Exit from the File menu.

I have an indication of good signal strength but I am unable to connect

You may not have an active subscription plan. Check that you have an active subscription plan from your service provider.

When I run the Dell Mobile Broadband Card Utility software, the window "Searching for Network" is continuously

displayed.

You may be out of your service coverage area. Check for good signal strength or contact your service provider.

I cannot browse the Web

You may not have an IP address. If you are certain that the user name, password, and APN are correct, check to see if you